Great Deal on Canon Lenses>>>>>Must See

08/11/2005 02:32:21 PM · #51

Originally posted by sage:

It's called supply and demand. The demand for this deal was greater than the supply available and Dell is honoring the sale despite the fact they sold out of the item and they are now on backorder.

I ordered the 70-200mm f/4L using the same coupons and the shipment was delayed once and then I did receive it and I am happy with it. I would have been just as happy if I had to wait another few weeks due to the fact it was such a great deal.

If you want to blame someone, blame the very places you discovered the deal... SlickDeals.net, the dpchallenge forum, robgalbraith.com and everywhere else that spread the word about the deal on those lenses. It was because of the large number of people that jumped on the deal that lead to the supply problems.

DELL had no clue so many people would jump on it.

Well - I disagree. Dell can stop selling a product when they don't have it to sell. Has anyone received their 17-40mm yet? We all ordered it at the same time. I realize they did eventually take the link off their web site - but while it was still available to be ordered it should have been in stock. Most large companies have an inventory control built into their web site. When the amount of orders matches the amount of inventory it either goes away or shows an out of stock notice. I seriously doubt Dell has a web site that doesn't perform to the likes of other large companies and I would really doubt it is lacking the capability of inventory control.

Message edited by author 2005-08-11 14:33:30.

08/11/2005 02:34:37 PM · #52

Originally posted by tfaust:

They are not willing to offer me the same thing that tunnelmuck got. Isn't there an attorney general's office we could report this to? Seems Dell is offering product which they don't even have to sell. The gentlemen I spoke to said this product is backordered across the country - B&H must be special then (well they are), but they have it in stock!

They aren't doing anything illegal because they aren't charging your credit card for the order until it ships. That is why places can sell things that are preorders or backorders.

08/11/2005 02:37:07 PM · #53

Originally posted by tfaust:

DELL has inventory control. It is more advanced than just supply in stock at DELL, they also know when they have product on order and when new stock is supposed to arrive from the supplier. They had the lenses ordered and they were supposed to receive a shipment, but the supplier ran out... so the lense is now backordered.

08/11/2005 02:45:19 PM · #54

Originally posted by sage:

Originally posted by tfaust:
They are not willing to offer me the same thing that tunnelmuck got. Isn't there an attorney general's office we could report this to? Seems Dell is offering product which they don't even have to sell. The gentlemen I spoke to said this product is backordered across the country - B&H must be special then (well they are), but they have it in stock!

They aren't doing anything illegal because they aren't charging your credit card for the order until it ships.

Point Taken

Message edited by author 2005-08-11 14:45:30.

kyebosh

Canon EF 80-200mm f/2.8L

08/11/2005 02:50:55 PM · #55

they'll never have the prices i need them at... used prices :D

Great deals while they last!

08/11/2005 03:19:06 PM · #56

IF (big if) this was the first time Dell did something like this I could dismiss it as a mistake and move on. However, this is not the first time this has happened with Dell. This seems to be pretty common with Dell.

08/11/2005 03:28:27 PM · #57

Originally posted by louddog:

Well thats what you get for jumping on a deal from a company that doesn't specialize in what you are purchasing.

If you want perfection when ordering camera equipment, go with someone like B&H.

Don't b@tch when you jump on a deal with tons of other people and end up having your order get delayed... acting like you have lost money on the deal when you haven't even been charged yet.

kyebosh

Sigma 14mm f/1.8 DG HSM Art Lens

Canon EF 80-200mm f/2.8L

08/11/2005 03:30:01 PM · #58

I know it's not the same deal but BHP has a good deal on a used 35-350L for $999
//www.bhphotovideo.com/bnh/controller/home?O=productlist&A=details&Q=&sku=800408621&is=USE&addedTroughType=categoryNavigation

mmckenna

Canon EOS-5D Mark IV

08/12/2005 11:23:48 AM · #59

I canceled my order with Dell and gave my coupon to a buddy that wants to buy an MP3 player for his son. I will not buy from Dell ever again. I understand a lot of the points people have been making about supply and demand... however, the fundamental problem is the disconnect between Dell's sales dept, the warehouse, the supplier, and the damn tech support in India. There is no communication between them whatsoever. First of all the web site should not be listing an item as "ships in 24 hrs" if they do not have any in stock and they have no idea when more will arrive.

But the part that just really infuriated me was the fact the Dell has outsourced jobs that American citizens once held in order to make increase their profit margin at the expense of the consumer. One of the 800 numbers I called back in JULY when i first ordered the lens actually got me to an operator in the US. I told the woman how surprised I was to reach someone in Texas. She replied to me with noticeable anger towards Dell in her voice, "Next week when you call this number, you will reach Bangalore." Apparently, her department was the second to last department to get outsourced.

Anyway......(deep breath).... I ordered the lens from B&H two days ago and it's currently on a truck for delievry this morning. I will have my lens this weekend for $120 more than I would have paid if Dell had fulfilled their promise.

08/12/2005 11:47:11 AM · #60

Originally posted by sage:

Originally posted by louddog:
IF (big if) this was the first time Dell did something like this I could dismiss it as a mistake and move on. However, this is not the first time this has happened with Dell. This seems to be pretty common with Dell.

Well thats what you get for jumping on a deal from a company that doesn't specialize in what you are purchasing.

If you want perfection when ordering camera equipment, go with someone like B&H.

Don't b@tch when you jump on a deal with tons of other people and end up having your order get delayed... acting like you have lost money on the deal when you haven't even been charged yet.

That's great that you are okay with slow deliveries and crappy service. When I spend my money I expect more so when I don't get what I expect I'll bitch and tell people about it. If you don't like it, please ignore me.
If Dell can't deliver on time they shouldn't be selling it. No excuses are accepted from me. If you can't deliver it, don't sell it. Very simple.

By the way, who acted like they lost money?

08/12/2005 11:54:58 AM · #61

Originally posted by louddog:

Originally posted by sage:

Originally posted by louddog:
IF (big if) this was the first time Dell did something like this I could dismiss it as a mistake and move on. However, this is not the first time this has happened with Dell. This seems to be pretty common with Dell.

Well thats what you get for jumping on a deal from a company that doesn't specialize in what you are purchasing.

If you want perfection when ordering camera equipment, go with someone like B&H.

Don't b@tch when you jump on a deal with tons of other people and end up having your order get delayed... acting like you have lost money on the deal when you haven't even been charged yet.

That's great that you are okay with slow deliveries and crappy service. When I spend my money I expect more so when I don't get what I expect I'll bitch and tell people about it. If you don't like it, please ignore me.
If Dell can't deliver on time they shouldn't be selling it. No excuses are accepted from me. If you can't deliver it, don't sell it. Very simple.

By the way, who acted like they lost money?

I've been ordering from Dell for years and have never had a problem, and my 70-200mm f/4L was only delayed a couple days before they sent it out.

Dell ships products to so many customers it is impossible for them to satisfy 100% of their client base. I challenge anyone here to be able to operate an organization as big as Dell's and be able to satisfy 100% of your customers 100% of the time. It is impossible.

You guys sound like you have an axe to grind against Dell that goes above and beyond the lenses not being in stock. Get over it. Shop elsewhere if you don't like it. Nobody is forcing you to "Dude get a Dell".

Canon EF 24-105mm f/4.0L IS

08/15/2005 02:25:28 PM · #62

Now Dell is saying our 17-40 will ship on 8/22, after they "promised" last time they delayed it that there would not be another delay. I get the feeling they will just keep delaying until we cancel.

So now it's suppose to ship one month from the day we actually ordered it. Anyone wany to bet it will get delayed again? Has anyone received their 17-40 yet?

I'll never use Dell again unless it's a great deal and I'm not in a hurry get it.

TerryGee

Canon EOS-30D

08/15/2005 03:24:37 PM · #63

ok...exactly who do I call or e mail to get the upgraded shipping and $100. coupon?
I am getting quite pissed...they waited until today which was the estimated ship date to tell me its now 8/22

I see you got that same e mail louddog

scalvert

Canon EOS-5D Mark III

08/15/2005 03:44:32 PM · #64

I got the delay notice, too. Big whoop. Considering how much this deal saves and how many people probably jumped on it, I'm just thankful that Dell didn't cancel my order outright and claim it was a mistake. The lens will show up eventually, and I'll be happy to get it.

08/15/2005 04:41:24 PM · #65

Originally posted by TerryGee:

ok...exactly who do I call or e mail to get the upgraded shipping and $100. coupon?

I've already tried, but no matter who I spoke to they would not do it.

08/15/2005 04:42:24 PM · #66

Originally posted by TerryGee:

they waited until today which was the estimated ship date to tell me its now 8/22

They have sent delay notices every week since 7/21 when I ordered it.

08/15/2005 04:48:28 PM · #67

Originally posted by sage:

I've been ordering from Dell for years and have never had a problem, and my 70-200mm f/4L was only delayed a couple days before they sent it out.

This commment coming from someone that didn't get delayed longer than a couple of days. How would you be feeling if you were more than a month out with no idea how long it will take and all you get is the run around when you call?

It's the feeling that Dell is going to keep giving the run around until we cancel that is pissing me off. Right now, I'll be surprised if I ever get it.

We have also ordered computers from them, and I'm not complaining about the service I've received in that regard... hopefully not as that is their core product and they should be able to deliver on that in a timely manner. This instance involves a 3rd party manufacturer. They claim they are not in stock and are waiting for a shipment from Canon. I find it difficult to believe Canon is taking more than a month to get them a supply. Next question: If they weren't in stock, why did Dell offer a deal so good?

Originally posted by sage:

Dell ships products to so many customers it is impossible for them to satisfy 100% of their client base. I challenge anyone here to be able to operate an organization as big as Dell's and be able to satisfy 100% of your customers 100% of the time. It is impossible.

I wholeheartely agree that no company will make 100% of their clients happy... but should they use that as a reason not to try? Also, just in this thread alone we have at least 4 people that are pissed, those aren't good odds.

Originally posted by sage:

You guys sound like you have an axe to grind against Dell that goes above and beyond the lenses not being in stock. Get over it. Shop elsewhere if you don't like it. Nobody is forcing you to "Dude get a Dell".

Again, we aren't buying a Dell. We're buying a 3rd party product that Dell put on sale and they didn't state - 'This item is on sale, but we don't have any in stock, nor do we know when we'll have them - buy at your own risk'. I think the axe to grind has been pretty clear... Dell put an item ON SALE and now can't/won't ship it.

Message edited by author 2005-08-15 16:52:35.

Canon EF 24-105mm f/4.0L IS

08/22/2005 11:12:50 PM · #68

Update from dell, the 17-40 that was suppose to ship today is now scheduled to ship on Sept 15th. Yes, that is nearly 2 months after we first purchased it. This is the third or fourth time they pushed the date back so the only thing I expect on 9/15 is another email pushing the date back yet one more time.

But... I suppose I should not be upset and I should expect this type of service from dell.

Has anyone received their 17-40 from Dell yet?

scalvert

Canon EOS-5D Mark III

08/22/2005 11:28:07 PM · #69

Originally posted by louddog:

I suppose I should not be upset and I should expect this type of service from dell.

For another $150, you can have one tomorrow. For that kind of difference, I can wait 4 months.