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08/29/2012 08:56:17 PM · #1 |
| Trying to call them because their rep said to transfer platforms I need to give them a call, they should have handled it online but no, they have me on hold and it has already been 1 hour 20 minutes. Basically they suck!!!! |
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08/29/2012 09:21:37 PM · #2 |
I have never had that kind of wait time with Adobe; then again I need to call them only once every year or two. If wait time is more than 20 minutes or so, I usually try at an off time. I also wouldn't claim someone's customer service "sucks" after one bad experience.
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08/29/2012 09:22:42 PM · #3 |
| 1 hour 45, finally talking to guy with very poor English or at least worse than mine. |
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08/29/2012 09:23:44 PM · #4 |
Originally posted by kirbic:
I have never had that kind of wait time with Adobe; then again I need to call them only once every year or two. If wait time is more than 20 minutes or so, I usually try at an off time. I also wouldn't claim someone's customer service "sucks" after one bad experience. |
I would, he just placed me on hold....lol |
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08/29/2012 09:44:54 PM · #5 |
| A new record for hanging in to talk to customer services, all finished in 2 hours and 7 minutes. That truly was a marathon. |
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08/29/2012 09:52:09 PM · #6 |
I admire your steadfastness,  Papabob.
Adobe is one of those who have outsourced their 'customer service' to far away places.
I also have been caught in the endless loop of "please hold" and "indecipherable language"
for what should be mundate matters. |
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08/30/2012 09:04:42 AM · #7 |
a lot of outsourced help is getting better nowadays. My company outsources IT to poland and india and they're pretty decent for the most part. We handle our product support here in the States tho. This is likely a case of either Adobe being cheap with their options or just not QCing. Well it could also be a peak hour and luck of draw. sucks.
Message edited by author 2012-08-30 09:05:49. |
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08/30/2012 09:35:24 AM · #8 |
I had to call Adobe's CS when I screwed up and upgraded to LR3 on the eve of the LR4 launch. They were very helpful in making sure that my money was refunded on the LR3 purchase so that I could get LR4.
I will say that when my former employer outsourced their IT help desk to India, it was a crapshoot getting someone who was both competent and spoke adequate English. More than once, I called only to have to hang up saying, "I'm sorry, I just can't understand you." I still think it was hilarious to hear someone with a thick Indian accent say "Hi, my name is Steve, how can I help you today?". There's no way they were named Steve. |
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08/30/2012 09:51:39 AM · #9 |
| I had to call Adobe this spring, & was all ready to just hang up. But both times I got someone who could speak pretty good English & knew the process to get what I wanted, so it was resolved with much less effort than I anticipated. One of them even had a sense of humor! I 'only' had to wait about 20 min in queue. I do tech support myself, so I was interested in how they'd handle my request. |
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