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06/11/2004 12:08:38 PM · #51 |
Good question...can't see the use in having 2 of the same lens, so I guess I would send it back or share the wealth with a fellow 6490 owner. :o)
The CSR I spoke with said that I would be surprised to know just how often packing errors like this happen. Isn't that sad?
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06/11/2004 12:39:23 PM · #52 |
| What's sad is that they never happen to me. |
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06/11/2004 12:53:12 PM · #53 |
I see the situation is already resolved, but since my name was thrown around so much in this thread, that obviously means ya'll want my opinion. :-P
I think you did the right thing by calling. A week or so ago, I received a shipment from Mary Kay (I'm a consultant) adn there were a couple of things in there that I hadn't ordered, that weren't on the invoice, etc. I called, and they basically said the same thing. "Happy Birthday, and enjoy." The good thing is that when I sell those two items, it is straight profit for me. :-)
Just because someone made a mistake doesn't give me the "right" to let the mistake stand.
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06/11/2004 01:41:15 PM · #54 |
Chiming in late on the conversation... I used to work at a DotCom retailer (until the dot bomb) and the long and short of it are that unless the item has a wildly, insanely, (and probably totally uncompetitive) profit margin, the numbers don't add up to demand a return on wrong product. Here's the chain of events... you have to pay shipping (again) to get the item back. You have to pay someone to figure out what the hell that box in the lobby contains. You have to pay someone to assess the condition and possible damage to the item and packaging because you can't sell it as new unless it has the original, unmolested packaging. You have to pay to have the item shipped to your warehouse because you probably don't have your office in or near your warehouse (ours was 5 hours away in another state), Fifth, you have to pay the warehouse staff to re-stock it.... at the same rate as a pull & send. And, it's worse if the item was drop shipped from a manufacturer. So, you add up all those values and subtract them out of the profit margin when you sell it again. In most cases, it results in a net loss - you're better off diagnosing why it happened and calling it a day.
It's still nice to ask!!! |
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06/11/2004 05:13:30 PM · #55 |
Originally posted by alanbataar:
In most cases, it results in a net loss - you're better off diagnosing why it happened and calling it a day. |
You will probably also end up with a happy customer who will have a higher likelihood of purchasing from you again ... and will probably tell their friends about your excellent customer service. That kind of advertising with well-worth the cost of the (now) "free sample" ...
Message edited by author 2004-06-11 17:14:02. |
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06/11/2004 05:27:01 PM · #56 |
Originally posted by longlivenyhc:
i would think that recieving such a good item would be the gift i get after recieving so many busted up items through the mail, i swear sometimes that the mail people play football with a few of my packages |
I used to work at the postoffice, and we dont play football...
We play soccer ;)
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06/11/2004 07:41:21 PM · #57 |
Originally posted by GeneralE:
Originally posted by alanbataar:
In most cases, it results in a net loss - you're better off diagnosing why it happened and calling it a day. |
You will probably also end up with a happy customer who will have a higher likelihood of purchasing from you again ... and will probably tell their friends about your excellent customer service. That kind of advertising with well-worth the cost of the (now) "free sample" ... |
That is correct. Everyone, if you are eligible to buy from Academic Superstore I highly recommend it! :o)
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06/11/2004 08:37:43 PM · #58 |
Originally posted by laurielblack:
Originally posted by GeneralE:
Originally posted by alanbataar:
In most cases, it results in a net loss - you're better off diagnosing why it happened and calling it a day. |
You will probably also end up with a happy customer who will have a higher likelihood of purchasing from you again ... and will probably tell their friends about your excellent customer service. That kind of advertising with well-worth the cost of the (now) "free sample" ... |
That is correct. Everyone, if you are eligible to buy from Academic Superstore I highly recommend it! :o) |
i don't know, I heard they screw up orders left and right... |
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06/12/2004 02:32:25 AM · #59 |
Originally posted by boomer:
An ethical dilemma is having to choose between two RIGHT courses of action, not choosing between right and wrong... |
I would have thought an ethical dilemma would be having to choose between two BAD courses of action, each one guaranteed to cause harm, with no 'good' choice to be found. But I do agree that choosing between a right and a wrong action is a no-brainer.
David
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06/12/2004 07:26:36 AM · #60 |
Originally posted by Britannica:
Originally posted by boomer:
An ethical dilemma is having to choose between two RIGHT courses of action, not choosing between right and wrong... |
I would have thought an ethical dilemma would be having to choose between two BAD courses of action, each one guaranteed to cause harm, with no 'good' choice to be found. But I do agree that choosing between a right and a wrong action is a no-brainer.
David |
The dilemma is between two GOOD courses of action.
* Enrich yourself with the good free accessory at the company's expense.
* Send it back to gain 'karma.'
Let's have bhphoto send me the wrong lens. Give me the dilemma. I'll tell you how it goes. ;)
M
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