Will I win this dispute - DPChallenge Forums

Nikon AF-S Nikkor 28-300mm f3.5-5.6G ED VR

03/10/2010 08:23:19 AM · #1

I sold an item (Canon 7D) on ebay. The buyer paid via PayPal. It showed with the tracking information that it arrived March 5th, 2010. After it showed as arriving, I contacted the buyer and politely asked him to leave feedback. Instead, he sent a quick complaint saying "I'm home and I never received the item." So getting all nervous I try to track down his item thinking that it's somewhere in postal limbo. I told him to call his local post office. He didn't as far as I know. I decided to call U.K Postal service. They informed me that the person paid duties on the item and signed for the item. They connected me to the local post office where they had the driver interviewed. The driver remembers clearly delivering the item and recalling the person saying it was a camera. With all this information, I send it to the buyer. I figure, if he's trying to scam me, he's got nothing to back his claim of "Item not received" and would leave it at that. However, I wake up this morning to find that a dispute was made in Paypal that was instantly turned into a claim for non-receipt. Paypal already has my tracking number on file and sends this to him so that he can 'respond' and see if he wants to take it to the next level. He hasn't done anything yet, he has 3 days to do it. I called the U.K Parcel Force and inquired whether or not someone else could've signed for it or if they made a mistake in delivery. They said it is highly unlikely since import duties were as high as they were and paid for AND they said they would send both me and the buyer a "Proof of Delivery" right to his door and my mail.

So, what should I be worried about next? The item is insured and I already started the proceeding for a claim with Japan Post saying "He says the item was not delivered to him." They will start an investigation. I'd LOVE to take a trip to the U.K and meet the buyer in person. I'm angry as hell at this. It's taking up all my time because the only thing on my mind is getting my money. If he honestly hasn't got his item I would imagine he's upset as well, but at this point all things point to him having received everything at the time listed on both the Japan Post site and the U.K post site. I don't know what he's trying to do but I'd like to stay a step ahead of him.

NikonJeb

Nikon D850

03/10/2010 08:44:45 AM · #2

eBay and PayPal used to be pretty decent. Now I hear so many horror stories I wouldn't want to be involved with either one.

Best of luck....I hope it all gets worked out and you don't get ripped off.

Gatorguy

Nikon D700

Nikon AF Zoom-Nikkor 70-200mm f/2.8 VR DG IF-ED

03/10/2010 08:54:36 AM · #3

He could probably say the package contained a brick or something. I don't do Paypal any more for receiving payment. I require Postal Money Orders or Certified bank checks and then don't ship till I have verified them. Unfortunate.

bobonacus

Canon EOS-7D

Canon EF-S 17-55mm f/2.8 IS USM

03/10/2010 09:14:44 AM · #4

if you put the tracking info into parcel forces web site you may be able to see the scanned siganture for the item ... I've not looked in a while but they used to do this even for standard recorded delivery items

Canon EF 28-135mm f/3.5-5.6 IS USM

03/10/2010 09:48:51 AM · #5

Originally posted by bobonacus:

Yup, I did. It looks like a kid wrote his initials. In the statement he gave PayPal he says "I will upload a copy of my signature to prove I haven't signed for anything." How easy is it to just flick a pen around and then pretend it's not your signature. I sign my initials when receiving multiple parcels, but this was a lame ass signature. Something perhaps he thought he could refute later. This is of course assuming he's conning me. The local post office in his area is on the offensive and making sure things are getting sorted out. I'm not using PayPal after this transaction has ended.

ragamuffingirl

Sony Alpha NEX-5N

03/10/2010 10:21:32 AM · #6

Make sure you leave HIM negative feedback! Some sellers won't deal with people who have negative feedback.

bobonacus

Canon EOS-7D

Canon EF-S 17-55mm f/2.8 IS USM

03/10/2010 10:44:28 AM · #7

Originally posted by heavyj:

Originally posted by bobonacus:
if you put the tracking info into parcel forces web site you may be able to see the scanned siganture for the item ... I've not looked in a while but they used to do this even for standard recorded delivery items

Yup, I did. It looks like a kid wrote his initials. In the statement he gave PayPal he says "I will upload a copy of my signature to prove I haven't signed for anything." How easy is it to just flick a pen around and then pretend it's not your signature. I sign my initials when receiving multiple parcels, but this was a lame ass signature. Something perhaps he thought he could refute later. This is of course assuming he's conning me. The local post office in his area is on the offensive and making sure things are getting sorted out. I'm not using PayPal after this transaction has ended.

I don't think they have a leg to stand on then, you have proof it was delivered ... his claim would have to be with the post office and not you if he is claiming the post office delivered to the wrong address ... IMHO anyway

RayEthier

Canon EOS-5D Mark II

Canon EF-S 18-55mm f/3.5-5.6 USM

03/10/2010 12:17:48 PM · #8

Originally posted by ragamuffingirl:

Make sure you leave HIM negative feedback! Some sellers won't deal with people who have negative feedback.

...of course, make certain that you are standing on solid ground before you do this or you might get a very nasty surprise.

Ray

sabphoto

Samsung Galaxy S8/S8+

03/10/2010 12:44:44 PM · #9

Originally posted by heavyj:

...I'd LOVE to take a trip to the U.K and meet the buyer in person. ...

That would be kind of fun, especially if he has no clue what you look like, you could maybe act like a delivery person and get another "fake" signature straight from him, or somehow get him to slip and prove he did actually get the camera. Then you pop up and say "HI GUESS WHO?!"

Good luck with this, hopefully you can get this sorted out.

Gatorguy

Nikon D700

Nikon AF Zoom-Nikkor 70-200mm f/2.8 VR DG IF-ED

03/10/2010 04:28:46 PM · #10

Originally posted by ragamuffingirl:

Make sure you leave HIM negative feedback! Some sellers won't deal with people who have negative feedback.

Unfortunately, unless they've changed back recently, sellers can no longer leave negative FB for buyers.

LoudDog

Canon EOS-350D Rebel XT

Canon EF 17-40mm f/4.0L USM

03/10/2010 04:38:04 PM · #11

Reason #18 I'd never buy or sell something worth more then I don't mind losing on ebay...

Stick to your guns, you did nothing wrong here. You should end up just fine.

Nikon AF-S NIKKOR 24-70mm f/2.8G ED

03/11/2010 05:42:59 AM · #12

I won the dispute. Game over.

Covert_Oddity

Nikon D700

03/11/2010 05:56:34 AM · #13

Originally posted by heavyj:

I won the dispute. Game over.

Great news, someone should now press charges against the guy for fraud!

bobonacus

Canon EOS-7D

Canon EF-S 17-55mm f/2.8 IS USM

03/11/2010 06:03:18 AM · #14

Originally posted by heavyj:

I won the dispute. Game over.

Excellent News

ClubJuggle

Canon EOS-400D Rebel XTi

Canon EF 28-135mm f/3.5-5.6 IS USM

03/11/2010 07:56:52 AM · #15

Originally posted by heavyj:

I won the dispute. Game over.

Well that didn't take long. Glad to hear it went so well!

Sigma 24-35mm f/2.0 DG HSM A

03/11/2010 09:44:51 AM · #16

PayPal has a customer service call center in Japan (I didn't know until I did a little checking).

In Japan there is a strict (The customer is always right, talk with 'polite' talk, is part of Japanese culture). When I called I said "I'm not a native speaker, you can dumb it down for me." But my wife is an operator with a networking company and she has always reminded me that regardless of what the customer says, you always use polite talk. So, the PayPal operator was very polite, and I dumbed it down, then she replied "That's right.". She then said that the amount in dispute was rather large and that she would inform the person in charge at PayPal Japan of the information I already made available and try to get an answer for me today or tomorrow. After the conversation ended, in the most polite manner you could think of, she promised an answer today or tomorrow.

I went to work, came home and saw that the dispute ended in my favor. Absolute joy!!

However, the joy came to a halt when I thought "What if the buyer really didn't get his item." I was quick to email the buyer and offered my support if he really didn't receive the item. A claim here and a claim in the U.K would be required. He never responded to me. The only possible scenario that I can think of is "He tried to get money out of it (Scam)" or "He really didn't get the item and the mail are messing with him."

The question is "Do I offer help on this end if he still really hasn't received the item." Or "Leave it as is. He can file a claim if he wants to."

The only worry I really have is if he used a credit card and if he decides to do a charge back (He tells the credit card company he didn't get the item or doesn't know of the charge made).

I would like to prepare myself if he does decide to do a charge back, but I would imagine that if he were an honest person he would only do this if the mailing service has really f##ked him over.

Any tips? Ideas? Advice?

dmadden

Canon EOS-40D

03/11/2010 10:28:27 AM · #17

You sure worry a lot. This whole thing could end up costing you more in health bills.
Is it possible to post the buyers name so I dont ever end up dealing with him?