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12/22/2003 08:29:31 PM · #26 |
So are problems with The Rebel pretty common? The ratings I've seen on another site seem quite high.
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12/23/2003 03:57:56 PM · #27 |
Just a note, Futureshop has a price guarantee that they match any competitor's regular price and if you have problems, they'll replace it. They told me for the 300D I can bring it back for repairs a million times, but if I want, they can just replace it. ANd if the model is discontinued they'll upgrade me for free. My roomate bought an Xbox from there, he brought it back 3 times and all 3 times they just gave him a new one.
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12/23/2003 04:00:51 PM · #28 |
Man, I was all ready to place an order for this camera and now I'm hesitant. This problem isn't that common is it?
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12/24/2003 07:52:13 AM · #29 |
were I bought this camera, I know the people wellenough to trust what they tell me.
this is the third time they've had canon service (australia) give them runarounds, otherwise they reckon there one of the best (with sony)
and as for the problem, they said they only ever seen the shutter problem like this on film cameras where people put there fingers through the back.
which it does look like that.
they have sold heaps of these, and mines been the only one come back (twice).
error 99 is common because it covers pretty much anything and everything, it could be, mirror, electrical, shutter, bad lens (common reason), so just because someone has a error 99, doesn't mean the cameras faulty.
a mate has a 10d which doesn;t like old EOS lenses, and just pops up error99 whenever connected.
no matter what camera u get its possible to have a dud.
now I'm not so irate I'm looking at the situation with common sense.
didn;t mean to turn anyone off of the camera, trust me, I love my 300D, got my new one today, and definately wouldn;t trade it for something else. (well, maybe a 10d or 1ds :)) |
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12/24/2003 08:47:27 AM · #30 |
Glad to hear you got a new 300D. Have to admit you did worry me slightly about getting a 300D in January. As you've said however, these incidents seem to be relatively isolated (how many DPCers have 300Ds?!?), so I'm hoping mine will be fine.
Ditto with with the 10D and old EF lenses, btw..
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12/24/2003 10:11:11 AM · #31 |
cvt - Thanks for the reassurance.
Paul - There are 235 300d users here. You can easily find out by clicking on the camera name below the usernames. Also, another nice feature is to view some of the pictures taken by a particular camera on the same page. You can click on
"Browse" next to "Highest Rated Photographs" to see even more images by that camera.
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12/26/2003 12:40:56 AM · #32 |
I think the biggest problem with the 300D/Digital Rebel is with parts.
Canon is replacing the main board in mine. I work within 10 miles of one of the two Canon Service Centers in the U.S. There are no other authorized service centers in the U.S., only a Canon Service center in New Jersey and another in Irvine, Calif.
Originally they told me it would be 7-10 working days for a camera brought to them. I chuckled when the tech opened a door from the lobby to the work area and I observed a cart stacked with customer returns.
My comment to him was that Canon must make a lot of things that break often. It was not a fair comment to make, but regardless it expressed my feelings.
After Canon had the camera for 5 days I decided to call and check on the status. After having possesion of the camera for 5 days I found out they had not even looked at it yet. At that point I started asking questions... questions like whether or not they were going to extend my warranty for the duration of time they were repairing my camera.
I don't want to go into the details of what follows because I neither want to raise anyone's expectations with regards to Canon's service, nor do I want to apply any undue pressure on Canon.
I will say that I won't see my camera again until well into January. In the mean time, Canon has made the effort to take care of my needs for which I am grateful.
I really like the camera, but like others I too feel that Canon needs to make some dramatic improvements to Customer Service. Now that Christmas is over, production should diminish enough that Canon can afford to manufacture some replacement parts. |
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12/26/2003 09:46:50 AM · #33 |
| Welcome to dpc garry. Hope your Canon comes back faster than they promised and works perfectly thereafter. Looking forward to seeing some submissions from you. |
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12/26/2003 12:43:21 PM · #34 |
Like everything else these days they do want they want because they can. No one really gives two hoots about customer service (except a few companies) and when you do get normal service it seems like someone gave you something extra instead of what you should be getting as a consumer.
For every 10 customers they lose because of bad customer service they gain 20 from someone else's bad customer service. |
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01/12/2004 06:25:21 PM · #35 |
Ok, we all are quick to jump and shout about negatives ..... I think positives need to be shouted as well.
I sent my 10D off to unravel the damage my camera murdering girlfriend did (see earlier in this thread).
I had been very worried as before I sent it Canon had not been responding to my e-mails, it took the third one to get noticed. Not a good sign. However, the person who did then respond was very helpful indeed.
They had the part it looked like I needed in stock, so I sent it off.
They received the camera on Thursday.
It is now Tuesday morning and they just called to say it is ready, will be back with me tomorrow.
Without seeing it they guessed, and it was just a guess, it would cost between $300 and $400. Cost $404.
Overall, as far as doing the actual repair goes I can't fault them. I lost the camera for 6 days. Two days of that it was in transit, two days were weekend. They actually had the camera for 2 working days.
Thank you Canon!
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01/12/2004 07:33:55 PM · #36 |
Nice Simon, grats on getting your D10 back so quickly.
I recently got my D300 back, and yes it did take them almost 1 month for the repair. About 3 and 1/2 weeks to get the part (main board) and 1 day to actually do the repair.
I cannot complain much though, Canon provided me with a loaner D300 (Kiss Rebel) during the time they had my camera. Had they not done that I would have been furious. I believe I was extremely fortunate to have been given a loaner camera, I do not think that occurs very often.
My positives would be that most of the people employed by Canon are very curteous and the interactions were pleasant.
The negatives remain though, I will not easily forget that they did not have the parts in the US to fix the camera.
I did see some humor in the end. As I was picking up my camera from Canon another gentleman was bring his (much more expensive) camera in for service. They quoted him the standard 10 day turnaround, and he asked the same question I did..... Are you going to extend my warranty?
I laughed already knowing what Canon's reply would be.
Canon's policy of not automatically extendeding the warranty most likely will not huant them, but it's not going well with consumers who have to wait 2-4 weeks while their cameras sit on shelves at the Canon Service facilities. Although I wouldn't/couldn't be a part, a class action lawsuit in California would not surprise me.
Back to the positives..... I love my camera and am having great fun with it! ;) I don't think I'm quite ready to submit for any of the challenges yet, but I'm trying to get better. For a newb I am having to digest a lot of material and trying to keep it fun at the same time.
This site has made it even more rewarding.... there is so much talent here I think I spend half my time here, and the other half taking pictures. |
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01/12/2004 08:09:26 PM · #37 |
Yes, I agree there Garry that the parts seem to be the issue.
I found out they had the part I would definitely need, potentially the only part, but they only had ONE in Australia and that goes on a first come first served basis. If that was used up they would need to order it (from Japan I would assume).
I got my camera to then overnight and got lucky.
As for entering challenges .....
I would say don't hold back for too long, you are missing out on too much fun. Having said that, my first few entries were absolutely hopeless as I did enter too soon. I had some abysmal scores to start with, then got the hang of here, and thankfully have stayed well above the initial scores ever since .....
I'd not just like to be able to delete them to up my average ;)
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01/12/2004 11:12:43 PM · #38 |
I was curious, has anyone with this mirror lockup on 10D and 300D's tried to remove the batteries and reset the camera?
I was out shooting at a small city lake/pond in our area awhile ago (very cold and windy for Texas area) and I got out of the car, turned the camera on and as I went to shoot the first shot of some birds and I heard the sounds of the camera it hit me that I had the mirror lock enabled.
I was shooting macros in the garage the previous day and forgot to disable the mirror lock. I paniced when it would not release. I got back in the car turned it off and on a few times and then removed the battery and it reset with no problem.
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01/13/2004 12:43:05 AM · #39 |
I got my warranty started clean new 12 months when they replaced it with a new one, which I'm happy about :)
I'm not going to forget what they did, but bad luck does happen.. so I won't hold it against them this time.
Can't beleive how many times this thread has been pulled back into life, I musta titles it well :) |
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01/13/2004 09:31:41 AM · #40 |
Originally posted by spoons:
Man, I was all ready to place an order for this camera and now I'm hesitant. This problem isn't that common is it? |
I was considering buying the the Rebel as well. Like others I really want to go DSLR without taking out a second mortgage. All the reviews I've read to this point have been favourable; this is quite disappointing. I hope they iron out the bugs soon.
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01/13/2004 09:40:17 AM · #41 |
| There were and are similar problems with the D60 and D10 from what I've read. The 300D issues may be getting more just due to more units being sold, but regardless - a DSLR is a complex device, they are going to screw up on occasion, particularly when it is something that gets moved around, shaken, and generally treated compartively harshly. |
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