I know Canon support gets bashed a lot on here for being slow or bad, but I had a good experience with them and felt like sharing. I had a spring mysteriously come out of my camera from inside the mirror area, and I had no clue how to get it back together. I worked on it for quite some time trying to figure out how it was supposed to go back in, but without having known how it should go there was no way for me to be able to figure out how to put it back. I couldn't find a diagram anywhere on the internet that showed the correct position. So I called a service representative. This was later in the afternoon (they are open til midnight for service calls). I called the general customer service number, pushed a few buttons directing my call to the service department, and I wasn't even put on hold. Someone instantly answered. They didn't ask if my camera was under warranty (which it isn't), and didn't try to get me to send the camera in for service. Instead, the guy spent about 15 minutes talking me through getting the spring back in the right place and setting it. He really knew what he was talking about, and wasn't just some kid with a "How to answer customer service probelms" manual in front of him. He went and got a rebel xt to sit in front of him and took the spring out of it so he could step through the process with me.
While my experience with their phone support department was great, I wouldn't know about what most people complain about, which is sending the camera back to the company. I hear it is a slow process, and somewhat unorganized, but they seem to have their act together when it comes to service over the phone.
My 2 cents, free of charge. |
