| Author | Thread |
|
|
11/12/2005 07:48:21 PM · #51 |
Canon support SUCKS!!!!
So they told me last time they have a form to submit a work repair request. So I go to try that. I can select EOS or Digital cameras. If you select EOS your options are 35mm, Lens, Flash NO DIGITAL. If you select Digital then you get all their consumer products.
How can a company the size of Canon have such lousy support. How can Canon not have it's digital SLRs on it's support ticket site. I am just left in awe at how !@#$%'ing !@#$% lousy Canon's support is...
!@#$% !@#$%!@#$%!@#$%!@#$%!@#$% !@#$% !@#$% !@#$% !@#$%!@#$%!@#$%!@#$% |
|
|
|
11/12/2005 08:13:47 PM · #52 |
There you go, saj. Have a drink.
That is odd they wouldn't have their digital eos line. Is it maybe a separate form only for EOS digital stuff?
Good luck |
|
|
|
11/12/2005 08:22:56 PM · #53 |
Nope...just that Canon really does not have their act together when it comes to support & repair. They're atrocious....
They give you no RMA#, no ship tickets, they lose items you ship to them. And by the time you receive any sort of acknowledgment that they received the product, you've had the actual item returned for 2-days.
Nope...they just royally suck. Canon Repair service is only matched by Dell's lousy ordering service. |
|
|
|
11/13/2005 01:43:31 AM · #54 |
Eek. Hope my 350D doesn't have any problems for a while at least.
Sorry you had to go through that, the shop I work at went through hell trying to get some defective LCD monitors replaced by Newegg - we finally got someone who cared, though. Maybe you'll get lucky talking to someone at Canon and they'll send you a new grip. |
|
|
|
11/13/2005 01:49:12 AM · #55 |
| So go pro. I haven't had to use it yet, but it would have to beat the crappy servive I got before. |
|
|
|
11/13/2005 04:34:15 AM · #56 |
Originally posted by nsbca7:
So go pro. I haven't had to use it yet, but it would have to beat the crappy servive I got before. |
You mean get cps membership? The entry level for cps is a tad high for most of us...
To qualify for cps you have to meet the follwing criteria: (From the Aussie CPS website)
# To be a full time working professional photographer *
# To own/use two or more Canon EOS professional bodies (ie. EOS 3 and above) and three or more L-Series or specialist EF lenses
That puts most of us out of contention, so we battle on with Canon service as it is.
Owning 'pro' gear dosn't help for anything with Canon, unless you've got lots of it... I've got a friend who's just waited 5 weeks to get a focus calibration done on his 1dsII in England, and he can apparently walk to the canon service center from his office.
Cheers, Me.
|
|
|
|
11/13/2005 05:18:30 AM · #57 |
Originally posted by KiwiChris:
Originally posted by nsbca7:
So go pro. I haven't had to use it yet, but it would have to beat the crappy servive I got before. |
You mean get cps membership? The entry level for cps is a tad high for most of us...
To qualify for cps you have to meet the follwing criteria: (From the Aussie CPS website)
# To be a full time working professional photographer *
# To own/use two or more Canon EOS professional bodies (ie. EOS 3 and above) and three or more L-Series or specialist EF lenses
|
Are you sure those are the requirements? Because the "full time", "2 bodies" and the "threee or more L'' sounds quite out of line. I've heard the same said about CPS in the US and that is way far off. Do you have the link? |
|
|
|
11/13/2005 06:13:42 AM · #58 |
Originally posted by nsbca7:
Are you sure those are the requirements? Because the "full time", "2 bodies" and the "threee or more L'' sounds quite out of line. I've heard the same said about CPS in the US and that is way far off. Do you have the link? |
//www.canon.com.au/CPS/member_eligibility.html
I can't find a link on the canon US site, but I assume the requirements are the same world wide..
I did find a thread on sportshooter about it though, and they don't mention the gear requirement...
//www.sportsshooter.com/message_display.html?tid=4951
Cheers, Me.
|
|
|
|
11/13/2005 06:20:41 AM · #59 |
Originally posted by KiwiChris:
Originally posted by nsbca7:
Are you sure those are the requirements? Because the "full time", "2 bodies" and the "threee or more L'' sounds quite out of line. I've heard the same said about CPS in the US and that is way far off. Do you have the link? |
//www.canon.com.au/CPS/member_eligibility.html
I can't find a link on the canon US site, but I assume the requirements are the same world wide..
I did find a thread on sportshooter about it though, and they don't mention the gear requirement...
//www.sportsshooter.com/message_display.html?tid=4951
Cheers, Me. |
It must not be the same worldwide. In the aplication I filled out they never asked if I was full time. I'm not. I've read the requirements and they don't mention numbers of anything. They don't post them on the internet. You ask for an application and they send you a PDF. |
|
|
|
11/13/2005 06:36:11 AM · #60 |
Originally posted by nsbca7:
It must not be the same worldwide. In the aplication I filled out they never asked if I was full time. I'm not. I've read the requirements and they don't mention numbers of anything. They don't post them on the internet. You ask for an application and they send you a PDF. |
Arrr, it is a bit secret squirrel that's for sure. The Aussie site seems to be the only official mention of it on a canon site. Although Google knows about //www.cps.canon.com which is no longer online..
I might have to ring Canon NZ and see what they say.
Cheers, Me.
|
|
|
|
11/13/2005 05:48:47 PM · #61 |
The lense & body requirements are the easy part. The part that is hard is the fact that you have to be a professional. (According to Canon, 50% of your income must come from photography.)
But I think at a minimal, consumer support should receive an RMA#. And they should at least be on the ball enough to have their DSLRs listed on the support site. I mean, it's not like this is the first year Canon has been selling DSLRs.
They just suck...no if's and's or butt's.... |
|
|
|
11/13/2005 07:51:39 PM · #62 |
I agree that a working professional needs better service than the average Canon buyer, such as faster turnaround on repairs and loaners at times. But we should all understand that a part of the reason for needing that higher level of service is because the normal service is so poor. And of course we should all understand that the higher level of service for the pros is being subsidized by all the rest of Canon's customers. I have read on other forums that Canon intentionally fosters the reputation of poor warranty service to discourage claims and thus save money. I would hope that is not the case but there seems to be much experience to support that theory. Why else do they do it like they do? Could it possibly cost them that much more to fix cameras in a timely and orderly fashion than to do it slowly and frequently misplace/lose people's cameras/grips/lenses?
|
|
|
|
11/13/2005 07:56:28 PM · #63 |
I think it's cause they're selling to many DSLRs and they really want people to switch to Nikon.
*grin* |
|
|
|
11/13/2005 08:19:50 PM · #64 |
Originally posted by theSaj:
I think it's cause they're selling to many DSLRs and they really want people to switch to Nikon.
*grin* |
I know you're kidding, but I would consider selling the Canon system and going back to Olympus, where they have great customer service and you don't have to worry about dust on the sensor. YOu can get the the E-500 2 lense kit for just $800 and with the extra money you have left over from the sale of your Canon gear, you can get extra 4/3rds lenses. Panasonic is on-board 4/3rds and Sigma is coming out with some new lenses as well. How many times have you shot ISO 1600 and above?
|
|
|
|
11/13/2005 09:42:43 PM · #65 |
50% of my shots are probably ISO 1600+, at least 800+
:|
The image stabilization is also nice. I wish they had a "24-140mm f/2.8 IS"
|
|
|
|
11/13/2005 11:25:31 PM · #66 |
you think that this would get fixed. I'm sure that cannaon is losing customers because of this. I personly would send them my camera and tell them that I'm going nikon....
but then again I bought my nikon because I like them better, and school uses nikons too. I think nikon glass, though is more expensive, is much more durable. |
|
|
|
11/14/2005 10:23:04 PM · #67 |
| Perhaps if I had unlimited funds....but few can hand a camera back to the maker at a cost of $1,500 loss... |
|
|
|
07/26/2006 10:51:25 AM · #68 |
This is getting absolutely ridiculous!!!!!
Personally, I have been a supporter of Canon products for a long time, both privately and in my office.
I currently use a S2 IS camera, but have reached the point where I am considering upgrading to a DSLR.
The camera I had in mind to buy was a Canon Rebel XT, but I have now abandoned this idea.
Based on the poor service you received from Canon, this manufacturer is no longer of any interest to me.
|
|
|
|
07/26/2006 11:05:24 AM · #69 |
| This post should be made to say Canon USA. I have had 2 dealings with Canon and have no complaints except for the return time. Canon Canada is very helpful and when finished they ship it right to your door at no extra cost (altho I'm sure its built in somewhere). What I can't undertand is how you claim to have a $4000 20d??? |
|
|
|
07/26/2006 03:18:32 PM · #70 |
Wow...didn't see this thread was still getting comments. Well let me add to it. About three weeks ago I was shooting a concert at a festival (I'd been shooting bands as well as some studio style shots of people) and it completely locked up on me. The result was to remove the batteries and wait about 15 minutes for the capacitors to drain so I could get the camera functioning. By the time the camera was working again the gig was over.
Extremely frustrating....so I just shipped my Canon equipment back for the 5th time in less than a year. However, this time I called the Canon Pro services and explained that I was not a professional but that I am a serious amatuer and explained my problems. He gave me two emails to contact. One of whom contacted me and had me ship to a Canon facility in Lake Success, NY (as opposed to Jamesburg who's quality of work is atrocius - including a) not resolving the process b) losing my battery grip for a couple of weeks c) returning my Canon 70-200mm lens with a non-Canon lens cap.).
Hopefully, I'll get some success with all of this...
:(
Originally posted by notonline:
What I can't undertand is how you claim to have a $4000 20d??? |
To answer you question notonline, the $4,000 is a reference to my investment in Canon equipment including the Canon 20D, 70-200mm, battery grip, remote, and several other Canon lenses and accessories. (Not even including my Tamron & Tokina lenses.)
In other words, if I wanted to switch platforms I'd be out $4,000. Because I could never recover the $ invested.
If I could get the $4,000 invested in the Canon platform returned I'd switch to Nikon in a heartbeat.
:-(
|
|
|
|
07/26/2006 04:09:42 PM · #71 |
Originally posted by jomoud:
This is getting absolutely ridiculous!!!!!
Personally, I have been a supporter of Canon products for a long time, both privately and in my office.
I currently use a S2 IS camera, but have reached the point where I am considering upgrading to a DSLR.
The camera I had in mind to buy was a Canon Rebel XT, but I have now abandoned this idea.
Based on the poor service you received from Canon, this manufacturer is no longer of any interest to me. |
first of all the rebel xt is a great camera and you should still look into it. second as bad as their servie was this time I am absolutly positive that someone has had a similar serivce with every retail company in the world, especially one as big as Canon. I would emplore (sp?) you to not judge a company based on a few peoples bad experiences. I am not trying to sell you on Canon but a few bad experiences don't make it a universal truth. some people don't like NIssan but I don't know if I will ever buy anything else because I love my Nissans.
I have 7 cell phone stores which may be the most complained about service people have. I have had customers say that they hate motorola because they have had nothing but problems from them but the numbers show that they fail less often than most any brand we sell. maybe those people have bad karma/luck but if everyone listened to those people many would miss out on having a great phone. |
|
|
|
07/26/2006 04:18:12 PM · #72 |
Let me stick up for Canon. My 30D came to me with the top LCD not working correctly. I e-mailed them and they replied telling me to send it to them stating it would take 15 business days for me to get it back. Well I shipped it thinking it will be a few weeks before I get it back. Well they got it and two days after they received it it was back in my possession fixed. They shipped it back Next Day Air.
Now with that in mind Canon rocks.
|
|
|
|
07/26/2006 04:23:19 PM · #73 |
| Tomorrow (I keep saying that!) I have to send in my 70-300IS and my 30D. I filled out the on-line support stuff no problem. I got an email with a special phone number to use cause I'm special. They were so nice so far I feel even more special. :) Don't want to give up my camera though. I used the 300D last night for the B&W challenge. My score is at 4.7. At least I can blame it on the camera. :) |
|
|
|
07/27/2006 10:41:52 AM · #74 |
Of note, it does seem like my feedback is getting through to Canon along with others. This time they had a new form which you are supposed to fill out and list the details, equipment sent, etc.
That is a step in the right direction. Over just mail it with a note of the problem. At least you have some sort of association with the repair request before shipping.
Originally posted by rex:
Well they got it and two days after they received it it was back in my possession fixed. They shipped it back Next Day Air.
Now with that in mind Canon rocks. |
Hey Rex, just curious...where did you ship it? Jamesburg? or the California location? |
|
|
|
07/27/2006 11:13:54 AM · #75 |
A few months ago I had a great experience with Canon. I live about an hours drive from the CA location, so I drove it down and handed it to them in person. I needed the rear lcd replaced ($180). I was told the usual 15 day thing, and they called me in 4 days and told me to come pick it up.
I picked it up, and found out they also changed all the shutter mechanisms (seeing that it had about 60,000 clicks on it), cleaned the sensor, and gave it a tune-up. All that extra stuff at no cost, and it wasn't even under warranty anymore. |
|
