Nik effex product key and installing on two comp

05/25/2015 01:07:17 AM · #1

So I decided to buy a laptop to travel with now instead of my ipad, and I'm trying to install Nik effex onto it, I insert the product key, and my name and I get an error message telling me it's incorrect. I know the conditions state I can have it on two computers at the same time is that correct? Then why isn't it working?

05/25/2015 03:20:53 AM · #2

I had it on 2: no probs.

05/25/2015 03:25:13 AM · #3

So when you entered your product key, you received no error message?

05/25/2015 03:33:32 AM · #4

Nope, no error message.
Did you check their website upon similar complaints/possible solutions?

Message edited by author 2015-05-25 03:34:18.

05/25/2015 03:34:25 AM · #5

yeah not much help, I've emailed them also, no reply.

05/25/2015 03:37:31 AM · #6

They will eventually I'm sure. It's a bank holiday after all.

05/25/2015 03:40:10 AM · #7

Originally posted by Nadine_Vb:

They will eventually I'm sure. It's a bank holiday after all.

oh ok didn't know that, I'm downunder.

Nikon AF-S Nikkor 70-200mm f/2.8G ED VR II

05/25/2015 03:49:29 AM · #8

Don't know if it is in US also, but most of the Europeans are free today.
Perhaps there's a motivated soul out there who feels like working today after all :-)
Otherwise by tomorrow you should get some response from them.

Message edited by author 2015-05-25 04:43:27.

aliqui

Nikon D300s

05/25/2015 06:06:23 AM · #9

I did once use up my licenses due to hard drive failure for Photoshop (I know, not not exactly the same) and had to call them to reset the licenses. The error was that I had used up all my licenses, not that I had entered an incorrect code. If you're having to type it in, are you sure you're typing it in correctly? Os vs 0s, Is vs 1s vs ls, caps, etc... If you're copy/pasting, perhaps there's a space being inserted at the beginning or end?

Sony 24-70mm F4 Vario-Tessar T* FE OSS

05/25/2015 06:17:14 AM · #10

Originally posted by aliqui:

. I never thought about that I thought they were all numbers and not letters and yes I have checked it about 14,000 million times ;)

Message edited by author 2015-05-25 06:17:37.

Bear_Music

Samsung Galaxy S24 Ultra

05/25/2015 07:04:34 AM · #11

You should be copy/pasting the code, not typing it in. You can definitely have it on two computers, and it will give you a specific message that yuou've exceeded your allotment if you try to install it on more than that.

Message edited by author 2015-05-25 07:04:52.

JakeKurdsjuk

Canon EOS R5

Canon RF 100-500mm f/4.5-7.1 L IS USM

05/25/2015 08:29:17 AM · #12

My understanding is that Google moved away from inserting product keys and they are now built into the software on download. If you're needing to put in product keys it's likely an old version. Contact their support and let them know what you're trying to do and they should send you download links.

05/25/2015 09:00:59 AM · #13

Originally posted by Bear_Music:

. I don't understand how copy and paste will work more so than just typing it in, I'm just simply getting the product number from the original packet I got it from ;)

Message edited by author 2015-05-25 09:09:39.

Olympus 12-40mm f/2.8 Pro

05/25/2015 09:01:42 AM · #14

Originally posted by backdoorhippie:

I think I got it about three yrs ago.

Oh btw the product key is being inserted when I try to use The CEP filter through photoshop, I can't get past that stage.

Message edited by author 2015-05-25 09:26:35.

Ann

Olympus OM-D E-M1

05/25/2015 12:37:28 PM · #15

It's a holiday in the U.S. today. I had similar problems when I bought a Mac laptop. Support got it sorted out.

aliqui

Nikon D300s

Nikon AF-S Nikkor 70-200mm f/2.8G ED VR II

05/25/2015 12:42:08 PM · #16

Originally posted by Neat:

Originally posted by Bear_Music:
You should be copy/pasting the code, not typing it in. You can definitely have it on two computers, and it will give you a specific message that yuou've exceeded your allotment if you try to install it on more than that.
. I don't understand how copy and paste will work more so than just typing it in, I'm just simply getting the product number from the original packet I got it from ;)

The issue could be something entirely different, and your code could be typed in perfectly.

With that said, if you have an option to copy/paste, you should always do that. It can save you a lot of headache if you read the code wrong, not to mention it's way easier. There have been several times I've been absolutely furious about an invalid code that I knew was right only to discover that I had typed it wrong. They often don't use clearly legible fonts when they print those darn things. I speak from experience, not because I think you're incapable of reading and typing a code in a box.

The most common ones that get me.

O ... 0 ... D ... 8 (I forgot about the D and 8 in my earlier post)
I ... 1 ... l

But like I said, I'm not saying 100% that this is your issue. It very well could be something on their end that is preventing your accurately typed code from working. I'm just offering advice from experience that you can double check while you wait for their response.

GeneralE

Canon PowerShot S3 IS

Canon 12x IS USM (S3 IS built-in Lens) -- 36-432mm (35mm EQ)

05/25/2015 12:59:37 PM · #17

Originally posted by aliqui:

They often don't use clearly legible fonts when they print those darn things. I speak from experience, not because I think you're incapable of reading and typing a code in a box.

The most common ones that get me.

O ... 0 ... D ... 8 (I forgot about the D and 8 in my earlier post)
I ... 1 ... l

Some responsible software developers will include a line such as "The activation key above does not contain the letter 'O' ..."

Message edited by author 2015-05-25 13:00:00.

JakeKurdsjuk

Canon EOS R5

Canon RF 100-500mm f/4.5-7.1 L IS USM

05/25/2015 02:48:25 PM · #18

Originally posted by Neat:

Originally posted by backdoorhippie:
My understanding is that Google moved away from inserting product keys and they are now built into the software on download. If you're needing to put in product keys it's likely an old version. Contact their support and let them know what you're trying to do and they should send you download links.

I think I got it about three yrs ago.

Oh btw the product key is being inserted when I try to use The CEP filter through photoshop, I can't get past that stage.

Three years is definitely before the Google buyout, so just contact them and they'll send you updated install scripts (save those off somewhere in case you ever need to reinstall). I had that issue with HDR Efex - it just wouldn't load up from either PS or LR. Once you have those they will update automatically if there are ever any upgrades/updates. It's totally invisible to the user, so something may have been tweaked causing your issue. Just a guess.

05/25/2015 08:06:08 PM · #19

The thing is I can't copy and paste it anyway bc the details are on my desktop and I'm transferring them to my laptop. Unless there's a way to do that I don't know. As far as I'm concerned they are all numerical, there doesn't seem to be any letters in the product key.

smardaz

05/25/2015 08:09:46 PM · #20

Originally posted by Neat:

copy and paste it into an email then pull that up on your pc, Bear is right, then you knwo you've made no mistakes

05/25/2015 08:47:27 PM · #21

Originally posted by smardaz:

Originally posted by Neat:
The thing is I can't copy and paste it anyway bc the details are on my desktop and I'm transferring them to my laptop. Unless there's a way to do that I don't know. As far as I'm concerned they are all numerical, there doesn't seem to be any letters in the product key.

copy and paste it into an email then pull that up on your pc, Bear is right, then you knwo you've made no mistakes

yeah I thought about that after I wrote the above, thanks.