MAC / PS CC 2014 users, I need your help please

Leica 35mm f/1.4 Summilux M Aspherical MF - Black

01/26/2015 05:21:55 PM · #1

First of all, I have a MAC BookPro w/Retina Display and 8mb RAM with approx 180gb of HD space free.
Secondly, I am using Photoshop CC 2014

The problem is intermittent freeze ups. I mean everything is frozen but the mouse. I will try to open an image in PS and the system will suddenly not let me do anything. The image will fail to open, and when I try to click on any buttons or drop downs nothing happens. Sometimes I am already half way through editing an image and will go to apply a filter and have this happen too. I am just stuck there. The only way out is to do a hard reset of the laptop by holding down the power button. When it boots back up, I get this (excuse the phone camera images):

Then when I open up PS for the first time after a freeze up I get this:

I'm not sure if it's a hardware problem or a software problem. Has anyone else experienced this and if so do you know what causes it / resolves it?

scarbrd

Leica M10

01/26/2015 06:59:02 PM · #2

Looks like a video card issue.
I'd take it to an Apple Store if there one nearby. If not, call Apple Support and walk them trough it.

Leica 35mm f/1.4 Summilux M Aspherical MF - Black

01/26/2015 07:32:21 PM · #3

Originally posted by scarbrd:

Looks like a video card issue.
I'd take it to an Apple Store if there one nearby. If not, call Apple Support and walk them trough it.

That's what I am afraid of. Closest Apple Store is about an hour from me.
Have you had this experience?

scarbrd

Leica M10

01/26/2015 07:57:57 PM · #4

Originally posted by ShutterPug:

Originally posted by scarbrd:
Looks like a video card issue.
I'd take it to an Apple Store if there one nearby. If not, call Apple Support and walk them trough it.

That's what I am afraid of. Closest Apple Store is about an hour from me.
Have you had this experience?

Not on any of my Macs. But I did have a video card go south on a PC and the symptoms are the same.

If it is a hardware issue you'll have to send it in and get the video card replaced.

Not want you want to hear, I'm sure.

Be sure to back up all your files before sending it in.

01/26/2015 08:19:21 PM · #5

At least it's still under Apple Care warranty if I do have to take it in.

ShutterRev

01/26/2015 08:27:53 PM · #6

Before we go turning things in for warranty...

I know that most MacBook Pro's have dual GPU's - By that I mean there is the less power consuming on-board chipset (Like... Intel 5000) and then there is typically an NvIdia GeForce Card that the computer will tap in to when it needs to (IE: Graphics intensive software, Video, Etc). Usually the power settings can control how your MAC handles the switching, as the GeForce card will use your battery much faster. I would check setting to make sure the more powerful card is enabled, or is enabling when you run Photoshop. Especially since it seems to be calling for more powerful graphics when you run the functions causing the errors to occur.

No promises, but I think this would be a great place to start before you go out of your way.

A quick Test... Click the Apple (Top Left) -> System Preferences -> Energy Saver -> Uncheck "Automatic Graphics Switching"
This will enable only the High End Graphics Card.

Nikon AF-S NIKKOR 24-120mm f/4G ED VR

01/26/2015 09:43:06 PM · #7

Originally posted by ShutterRev:

Thanks Nick. I thought it only switched if it needed to save battery power. This is happening intermittently even when plugged in. I did go an unchecked it as you suggested so now I'll have to wait and see if it makes a difference. I have both an Intel HD Graphics 4000 and a NVIDIA GeForce GT 650M

Message edited by author 2015-01-26 21:47:01.

Damon

Nikon D750

01/28/2015 10:41:50 PM · #8

are you by chance using a Wacom tablet that has known issues in the driver that needs to be updated. Just a thought

01/28/2015 10:59:48 PM · #9

Originally posted by Damon:

are you by chance using a Wacom tablet that has known issues in the driver that needs to be updated. Just a thought

Nope, I do have a Wacom tablet, but have not been using it.

scalvert

Canon EOS-5D Mark III

Canon EF 24-70mm f/2.8L II

01/29/2015 12:05:48 AM · #10

When you reboot after a freeze, launch Console in your Utilities folder and look for a crash report. That might point to the culprit. Otherwise, you'll have to track down the problem through elimination. Some people with your setup think it's a bug in Google's Chrome while others suspect a problem with a Thunderbolt to Firewire adapter. Try turning off WiFi if you're connecting that way and see if PS might be hanging on a problem while communicating with Adobe servers. See if there's a driver update for your video card and make sure all Apple updates have been applied. Apple released an update yesterday that specifically addresses WiFi bugs in Mavericks.

Tiny

Apple iPad mini 4

01/29/2015 03:24:39 AM · #11

Just get onto apple support they will walk you threw and sort it out.
They are always really good, its the easiest way and why they are there.

pgirish007

Canon EOS-5D Mark IV

01/29/2015 07:02:35 AM · #12

do you have previous time machine backup that you know it was working? if so then take back of specific files that got added after that and restore from time machine.

JakeKurdsjuk

Canon EOS R5

Canon RF 100-500mm f/4.5-7.1 L IS USM

01/29/2015 08:57:41 AM · #13

I've got the same setup and have occasionally gotten that error, but more times than not PS will just cause my entire laptop to freeze up. This usually only occurs when I've gone a day or three without rebooting. I've heard others complain of similar issues.

01/29/2015 10:15:41 AM · #14

Originally posted by backdoorhippie:

yep - exactly the same. I tend to not reboot for days and then I start getting the problem. But even after I reboot I have gotten it again right afterwards.