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06/10/2004 09:39:19 AM · #1 |
Hypothetically, if you purchased a small, inexpensive accessory for your camera through an online establishment at a very discounted price and free shipping, and that item was charged correctly to your credit card...but then you receive, OBVIOUSLY due to a packing clerk's error, a package containing something MUCH more expensive than what you ordered...but just happens to be an expensive accessory you really would love to have for your camera but couldn't afford...but is listed on the invoice, packing slip, and credit card statement as the original item you ordered, what would you do? Keep the expensive item or send it back?
Remember, this is a HYPOTHETICAL situation based on a conversation I had with a friend yesterday...no hate mail, please! :o)
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06/10/2004 09:40:22 AM · #2 |
| pft, thats their problem, i say, finders keepers unless u get charged for it |
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06/10/2004 09:43:54 AM · #3 |
:-)
Think of karma. What goes around comes around.. eventually. I would call them a see first off if it was indeed a mistake, if so they might even tell you to keep it instead of them sending a courrier to pick it up and stuff.
What does your conscience tell you to do. :-)
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06/10/2004 09:46:17 AM · #4 |
| i would think that recieving such a good item would be the gift i get after recieving so many busted up items through the mail, i swear sometimes that the mail people play football with a few of my packages |
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06/10/2004 09:47:52 AM · #5 |
Originally posted by kosmikkreeper:
:-)
What does your conscience tell you to do. :-) |
...being that it's hypothetical and all, my conscience isn't telling me anything. :o)
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06/10/2004 09:51:22 AM · #6 |
Hypothetically...
I may have once ordered one 60Gb hard disk for a computer at work. The company may have then sent me one box of 20 60Gb hard disks.
I may have phoned the company, spoke with my contact there and she said that the packing slip only said one 60Gb hard disk had been sent, so I had only recieved one hard disk...
I'd had it confirmed by the seller that I'd only recieved one, so that's all I got...
(A few of use went away happy that week with some new hard disks.... Hypothetically speaking of course...) |
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06/10/2004 09:52:32 AM · #7 |
Why not send everything you got to me ... I'll take a look and decide the best course of action :)
Just kiddin' ... you should give it back. It's what we do when know one's looking that determines our character. |
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06/10/2004 10:04:32 AM · #8 |
| Ditto! You won't enjoy it knowing it was ill gotten goods and this planet needs all the honesty we can muster. |
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06/10/2004 10:06:57 AM · #9 |
Listen to Yanik. Karma. S'all you need to know.
P |
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06/10/2004 10:18:47 AM · #10 |
I once received a couple of cases of sanitary drapes (those paper "cloths" that don't cover you during a medical exam) which I hadn't ordered. When I phoned the company, they figured out that it would cost more to come pick them up than the value of the product, and that I should keep them give them away ... they'd try and send some more to whoever was missing theirs.
BTW: Under U.S. law "unsolicited merchandise" received via the U.S. Mail is yours to keep with no obligation. I don't know exactly how they deal with "mistakenly substituted" goods. |
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06/10/2004 10:41:14 AM · #11 |
| What would Dr. Laura say?...."Now go do the right thing." |
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06/10/2004 10:53:27 AM · #12 |
| My conscious would get the best of me...I would call the Seller and tell them what had happened |
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06/10/2004 11:00:32 AM · #13 |
This doesn't really involve an ethical dilemma but it does involve how my husband and I benefited by someone's clerical error.
Back in '98 we decided to apply for credit at CompUSA and buy our first real computer set-up. We wanted a Mac with a scanner and photo printer. We got very good service because my husband's late sister worked behind the scenes in the office and was well liked. My husband applied for credit and was approved for something like $4000. We were pretty surprised by that since he didn't have the best credit record. The set-up, an open-box PowerMac G3. Astra Scanner, Epson Photo Printer (please don't ask me to remember the models--the printer was a 700 something) and 17" monitor came to somewhere over $2000 if memory serves. We paid for it all with the temporary credit approval slip.
We went back sometime later that week to get the card. I think we were considering another purchase--maybe a camera? I can't recall. Anyway, they informed us at the credit desk that our credit request had been turned down. Huh? Long story short, it was the credit issuing company's error, my late sister-in-law talked to the boss, and we got to keep the whole system AND NOT PAY FOR IT since we had never actually been approved for the line of credit.
That is a case of good karma coming back to you. Once my husband (a pretty upstanding guy) found $40 bucks on the street wrapped up in an ATM slip. Instead of keeping the cash he took it to the issuing bank and they got the person's info from the slip number and returned the cash. That's just one example of the kind of thing he does.
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06/10/2004 11:01:59 AM · #14 |
| BTW, we still use the computer after upgrading the memory and hard drive. The scanner s*** the bed just recently, the printer years ago, and the lovely big 17" monitor also died years ago. |
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06/10/2004 11:15:24 AM · #15 |
I would call the company and alert them to their mistake. Otherwise evertime I used the equipment I would remember that I obtained it dishonestly.
dc |
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06/10/2004 11:21:01 AM · #16 |
Keep it and consider it payback for the last mistake you made that cost you something.
It all works out in the end. |
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06/10/2004 11:24:11 AM · #17 |
Its like when a shop displays the wrong price. Many places don't but apparently if you pick it up and it is priced cheaper than it should, tough luck for them!
At the end of the day, if the company agrees that what they sent was correct, take their word for it.
If you find a £10 note on the floor in the street do you take it to the police? |
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06/10/2004 11:36:27 AM · #18 |
Originally posted by Pedro:
Listen to Yanik. Karma. S'all you need to know.
P |
What if, hypothetically, this is karma coming back around?
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06/10/2004 11:40:38 AM · #19 |
I never had it happen that way before but I have had the opposite happen. I ordered a used 28-80mm f/2.8-4L and ended up with a used 28-80mm f/3.5-5.6II. The company that sold it to me gave me a VERY hard time about returning it too which didn̢۪t make matters any better. Eventually I got everything straitened out. I know when I was on the other end of the situation I sure wanted my money back or the right item to be shipped so I think I would let them know if I received something that was more valuable than what I paid for. I like having good stores to shop at and want to support them so they can stick around.
Greg
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06/10/2004 11:44:08 AM · #20 |
Originally posted by biohazard:
Its like when a shop displays the wrong price. Many places don't but apparently if you pick it up and it is priced cheaper than it should, tough luck for them!
At the end of the day, if the company agrees that what they sent was correct, take their word for it.
If you find a £10 note on the floor in the street do you take it to the police? |
This is off-topic Biohazard, but when I looked at your profile after your post requesting portrait ideas, I just read the bio and I thought you were from New Jersey. I was amazed to discover it was a place of beautiful beaches, cliffs, etc...I know they have some beaches but...
Anyway, I saw the 10 pound note comment and checked your bio again and realized my mistake. Nothing against New Jersey, but I've driven through a few times and it wasn't much like you were describing. LOL!
To be fair to New Jersey, I only passed through on the highway... I know there is some farmland and beaches. Every state has its natural wonders. |
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06/10/2004 11:46:31 AM · #21 |
Originally posted by longlivenyhc:
i would think that recieving such a good item would be the gift i get after recieving so many busted up items through the mail, i swear sometimes that the mail people play football with a few of my packages |
except the mail service has nothing to do with the company sending the item. it can mean losses for the company and price increases for customers. |
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06/10/2004 11:46:42 AM · #22 |
Originally posted by laurielblack:
Originally posted by Pedro:
Listen to Yanik. Karma. S'all you need to know.
P |
What if, hypothetically, this is karma coming back around? |
It's quite likely that, hypothetically, they won't want to pay for the mistake and fix their records, etc. It will be cheaper to just let you keep it. I say honesty is the best policy. That's easy to say, of course. I don't know what I would actually do if that were a real situation. I wouldn't judge whatever choice was made hypothetically. |
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06/10/2004 12:02:09 PM · #23 |
Such an error could cost the packer his or her job, and all sorts of personal grief. Call the company and explain it to them. Nothing bad can come from that. Worst case is that you'll feel good for doing the 'right' thing, but best case is that you'll get to keep it with a clean conscience (I've experienced both).
I once drove 14 miles round trip to a Chinese take-out to give them 4 cents (and a tip) when I came up short. Honesty is a good thing. :-) |
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06/10/2004 12:08:24 PM · #24 |
I was out doing price comparisons on the LA-DC58C lens converter for my Pro1 the other day. The average on-line price was $59.00 bucks and then I came across Newegg who had it for $14.95. I said to myself, self someone must have goofed this one up, and jumped all over it. $18.55 shipped and I had it in three days. I verified that it was a true canon part and proceded back to the site to get a few more (you can never have enough at that price (not that I would sell them on ebay @ 50 bucks)). Someone found the error in their ways and the price had been raised to $59.99.
The moral of this story is:
Humans do make mistakes, I doubt that individual got canned for that typo (maybe talked to real good).
Big companies write this kind of mistake of all the time as they do want consumers to buy from them again, and I will.
I don't feel too bad about taking advantage of this on time special offer.
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06/10/2004 12:19:23 PM · #25 |
| Hey Andy- how do you like that Pro1? That would have been my first choice if it had been available, but now I'm too spoiled by the Rebel. There's no going back. |
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