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08/30/2014 06:03:12 PM · #1 |
Hello! I am hoping someone here can help me... I'm trying to figure out what it is that I have to do to have a business phone line auto-answer with a message along the lines of:
You've reached blah blah business, please press 1 for operating hours, press 2 for address and directions, press 3 for pricing and 0 to reach an operator..
or something of that ilk.. I've tried "Googling" it but without knowing what such thing is called my searches have come up very vague and mostly refer to voicemail systems.
Does anyone have any pertinent information or could direct me in the right direction for this? Much appreciated!
Revecca |
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08/30/2014 06:10:12 PM · #2 |
I in no way vouch for this link, but it might give you some help with your conundrum.
How to Automate Your Phone System
Edit: Changed a comma that I didn't like.
Message edited by author 2014-08-30 18:11:10. |
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08/30/2014 06:26:14 PM · #3 |
| I hear advertisements for just this type of service on satellite radio all the time. Unfortunately I don't pay attention as I do not need it. However, I will keep an ear out and post back when I hear the name. |
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08/30/2014 06:43:28 PM · #4 |
Thanks  aliqui! I'll peruse the website to see if I can figure something out.
Much appreciated  CEJ. I'm thinking it can't be something too complicated since most businesses have it. We don't have it at my workplace and I'm hoping to get it integrated because 99% of the phone calls we get are the same questions over and over and it'd make it much easier to not have to answer the same questions 100 times a day, especially when you're already busy with other customers.
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08/30/2014 07:17:44 PM · #5 |
Originally posted by CEJ:
I hear advertisements for just this type of service on satellite radio all the time. Unfortunately I don't pay attention as I do not need it. However, I will keep an ear out and post back when I hear the name. |
ooma.com is one I frequently hear advertised on AM news/sports radio ... |
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08/30/2014 07:41:43 PM · #6 |
I use Google voice, but it doesn't have those options that I am aware of. Back when I was in IT, those systems were referred to as ACD systems (Automated Call Distribution). That may or may not help with your search.
Originally posted by Revecca:
You've reached blah blah business, please press 1 ... |
Maybe it's just me, but I'd consider changing the name of your business. :P |
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08/30/2014 08:20:00 PM · #7 |
Thank you, Art.. for your insight AND your ever present smart-assness. Yes, I know that's not a word :)
thanks to you, too  GeneralE |
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08/31/2014 10:13:11 PM · #8 |
grasshopper.com
Or these...
Message edited by author 2014-08-31 22:17:55. |
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