Really Right Stuff Customer Service.

Canon EF 24-105mm f/4.0L IS

08/04/2013 04:56:16 AM · #1

I made an order from RRS recently. Their web page had a box to add special instructions for my order. So I asked for a drawing of the unicorn from Blade Runner. My order arrived with this inside the top of the box.

I really like RRS. When I broke my BH-55 through misuse, they simply fixed it for me for free. They're awesome. The unicorn proves it.

Cuttooth

Canon EOS R

08/04/2013 05:16:44 AM · #2

:)
That's awesome!

pamb

Canon EOS-5D Mark III

Sony FE 200-600mm f/5.6-6.3 G OSS

08/04/2013 05:20:24 AM · #3

Yeah! This made me smile, a lot! How exceptionally cool. :-D

vawendy

Sony Alpha 1

08/04/2013 07:12:14 AM · #4

That's awesome!

Damon

Nikon D750

Nikon AF-S NIKKOR 24-120mm f/4G ED VR

08/04/2013 10:18:42 AM · #5

That's pretty awesome Customer Service in a time where there is a lot of worthless vendors. Not to mention a pretty cool Unicorn!!

Bear_Music

Samsung Galaxy S24 Ultra

Sony 24-70mm F4 Vario-Tessar T* FE OSS

08/04/2013 10:57:16 AM · #6

Incredible!

aliqui

Nikon D300s

Nikon AF-S Nikkor 70-200mm f/2.8G ED VR II

08/04/2013 11:53:08 AM · #7

Wow, that's awesome.

Having had worked in manufacturing, I really would have liked to see that request process through their business. Did they have meetings about the best way to do it? How many working-hours were lost in its creation? Did the creators put their time under a different labor code for their time cards? Did they all gather and take photos with it when it was complete? OR... was it just one single creative chap who did it without anyone else knowing? The mind whirls with possibilities...

08/04/2013 12:44:47 PM · #8

Originally posted by schlake:

I really like RRS. When I broke my BH-55 through misuse, they simply fixed it for me for free. They're awesome. The unicorn proves it.

That's freaking awesome. I've gotta see this - I think you MUST have photoshopped that.

Message edited by author 2013-08-04 12:45:01.

08/04/2013 12:58:58 PM · #9

Originally posted by aliqui:

I have no idea about any of that, but I feel obligated to send a real letter, via postal mail, to the owner of the company thanking him and his employees for it.

08/04/2013 03:01:38 PM · #10

Originally posted by Cory:

Originally posted by schlake:

I really like RRS. When I broke my BH-55 through misuse, they simply fixed it for me for free. They're awesome. The unicorn proves it.

That's freaking awesome. I've gotta see this - I think you MUST have photoshopped that.

Yea right. You're just fishing for a reason to come over since you know I have more 1D bodies than you have testicles.

08/04/2013 03:14:53 PM · #11

Originally posted by schlake:

Originally posted by Cory:

Originally posted by schlake:

I really like RRS. When I broke my BH-55 through misuse, they simply fixed it for me for free. They're awesome. The unicorn proves it.

That's freaking awesome. I've gotta see this - I think you MUST have photoshopped that.

Yea right. You're just fishing for a reason to come over since you know I have more 1D bodies than you have testicles.

LOL

Since I'm still fully equipped, dare I guess that your equipment list is accurate?!

Holy jesus man, you did it. wow.

08/04/2013 03:18:50 PM · #12

Originally posted by Cory:

Originally posted by schlake:

Originally posted by Cory:

Originally posted by schlake:

I really like RRS. When I broke my BH-55 through misuse, they simply fixed it for me for free. They're awesome. The unicorn proves it.

That's freaking awesome. I've gotta see this - I think you MUST have photoshopped that.

Yea right. You're just fishing for a reason to come over since you know I have more 1D bodies than you have testicles.

LOL

Since I'm still fully equipped, dare I guess that your equipment list is accurate?!

Holy jesus man, you did it. wow.

Did you notice I bought a crappy zoom with it as well?

08/04/2013 03:21:26 PM · #13

Originally posted by schlake:

Originally posted by Cory:

Originally posted by schlake:

Originally posted by Cory:

Originally posted by schlake:

I really like RRS. When I broke my BH-55 through misuse, they simply fixed it for me for free. They're awesome. The unicorn proves it.

That's freaking awesome. I've gotta see this - I think you MUST have photoshopped that.

Yea right. You're just fishing for a reason to come over since you know I have more 1D bodies than you have testicles.

LOL

Since I'm still fully equipped, dare I guess that your equipment list is accurate?!

Holy jesus man, you did it. wow.

Did you notice I bought a crappy zoom with it as well?

Weird. I don't even know you anymore. ;)

08/04/2013 03:25:15 PM · #14

It was between the zoom and the 40mm plastic pancake, and sadly I couldn't afford both.

Canon 12x IS USM (S3 IS built-in Lens) -- 36-432mm (35mm EQ)

08/04/2013 07:29:52 PM · #15

Cory no longer thinks I photoshopped my unicorn in.

Message edited by author 2013-08-04 19:38:17.

GeneralE

Canon PowerShot S3 IS

08/04/2013 07:46:07 PM · #16

Originally posted by schlake:

I have no idea about any of that, but I feel obligated to send a real letter, via postal mail, to the owner of the company thanking him and his employees for it.

Be careful, the "boss" may not know his employees are ~~wasting valuable company time on frivoulous activities~~ providing exceptional service and creating loyal customers ... I wouldn't want that employee to get a pink slip instead of the gold star you envision ... :-(

08/04/2013 07:51:09 PM · #17

Originally posted by GeneralE:

Originally posted by schlake:
I have no idea about any of that, but I feel obligated to send a real letter, via postal mail, to the owner of the company thanking him and his employees for it.

Be careful, the "boss" may not know his employees are ~~wasting valuable company time on frivoulous activities~~ providing exceptional service and creating loyal customers ... I wouldn't want that employee to get a pink slip instead of the gold star you envision ... :-(

A good consideration for sure - just send the letter in a way that the employee (and by extension you) can't be identified.

Canon 12x IS USM (S3 IS built-in Lens) -- 36-432mm (35mm EQ)

08/04/2013 07:54:11 PM · #18

Originally posted by GeneralE:

This is a small company, with only a handful of employees and a good reputation. I think I've spoken to every one of them, including the owner, on the phone at one point or another. I'm not worried at all.

GeneralE

Canon PowerShot S3 IS

08/04/2013 07:58:26 PM · #19

Well then, if you are sending it postal mail you should include a gold star for maximum effect ... :-)

Too bad this kind of thing isn't more pervasive.

aliqui

Nikon D300s

Nikon AF-S Nikkor 70-200mm f/2.8G ED VR II

08/04/2013 07:59:58 PM · #20

You could send in a complaint that it wasn't actually a drawing. It's clearly a stencil and spray paint.