DPC Prints out of commission? - DPChallenge Forums

Nikon AF-S Nikkor 28-300mm f3.5-5.6G ED VR

08/12/2012 02:43:08 AM · #1

Error
Our cart is currently out of comission. We are working to get it functioning again. Please check back later.

That's what I've gotten for a while now, is this just me?

banmorn

Nikon D750

08/12/2012 03:14:42 AM · #2

Nope. You and my sister, at least.

Tiny

Apple iPad mini 4

08/12/2012 06:25:09 AM · #3

Yes , I was going to make a first time purchase and found that.

MattO

Nikon D4

Nikon AF-S Nikkor 70-200mm f/2.8G ED VR II

08/12/2012 11:23:42 AM · #4

I tried to purchase a print that a friend had saw and couldn't do it. I just contacted the owner and they sold me the print directly. We cut out the middle man and the photographer got to keep more of the sale, and I could actually purchase the print.

I think the light is on, but no one is home.

Matt

JuliBoc

Apple iPhone 6s+

Canon EF 50mm f/1.4 USM

08/14/2012 10:05:02 AM · #5

Did this ever get fixed?

Tiny

Apple iPad mini 4

08/14/2012 10:55:21 AM · #6

08/14/2012 12:42:35 PM · #7

Just checked and it still states:

Error
Our cart is currently out of comission. We are working to get it functioning again. Please check back later.

I have send a PM off to the Admin about this issue and hope that there is a reply as to when it will be up and running.

My advice is to send a PM - as the saying goes "the squeaky wheel gets the grease".

Message edited by author 2012-08-14 12:43:15.

08/14/2012 12:52:23 PM · #8

Originally posted by CNovack:

I laugh at your optimism.

I've sent in three tickets over the last couple of months. Haven't gotten a single response yet. That's why I started this thread.

08/14/2012 01:03:03 PM · #9

Originally posted by Cory:

Originally posted by CNovack:
Just checked and it still states:

Error
Our cart is currently out of comission. We are working to get it functioning again. Please check back later.

I have send a PM off to the Admin about this issue and hope that there is a reply as to when it will be up and running.

My advice is to send a PM - as the saying goes "the squeaky wheel gets the grease".

I laugh at your optimism.

I've sent in three tickets over the last couple of months. Haven't gotten a single response yet. That's why I started this thread.

I can clearly hear your frustration...and believe me I am not at all happy about hearing the latest news.

HOWEVER if enough people (and I stress numbers here) nudge the sleeping bear, it will awake.

Canon 12x IS USM (S3 IS built-in Lens) -- 36-432mm (35mm EQ)

08/14/2012 01:20:03 PM · #10

Originally posted by CNovack:

Originally posted by Cory:

Originally posted by CNovack:
Just checked and it still states:

Error
Our cart is currently out of comission. We are working to get it functioning again. Please check back later.

I have send a PM off to the Admin about this issue and hope that there is a reply as to when it will be up and running.

My advice is to send a PM - as the saying goes "the squeaky wheel gets the grease".

I laugh at your optimism.

I've sent in three tickets over the last couple of months. Haven't gotten a single response yet. That's why I started this thread.

I can clearly hear your frustration...and believe me I am not at all happy about hearing the latest news.

HOWEVER if enough people (and I stress numbers here) nudge the sleeping bear, it will awake.

You ever notice how every customer at the DMV is angry and vocal about it? Doesn't seem to me that your theory holds true while the cash still flows.

GeneralE

Canon PowerShot S3 IS

08/14/2012 02:30:28 PM · #11

Originally posted by Cory:

You ever notice how every customer at the DMV is angry and vocal about it?

Ever notice how everyone is impatient in line, but wants the teller/cshier/attendant to take their time and provide "full service" once reaching the window?

FWIW: The California DMV's entire computer system is down right now -- cause unknown ... :-(

Mike

Canon EOS-5D Mark II

Tamron SP 24-70mm f/2.8 Di VC USD Canon Mount

08/14/2012 02:31:57 PM · #12

Originally posted by GeneralE:

Originally posted by Cory:
You ever notice how every customer at the DMV is angry and vocal about it?

Ever notice how everyone is impatient in line, but wants the teller/cshier/attendant to take their time and provide "full service" once reaching the window?

but what happens when the teller is at another bank cashing all their checks and leaving the booth un-operated?

Art Roflmao

Canon EOS-6D Mark II

Canon EF 24-105mm f/4.0L IS

08/14/2012 02:32:37 PM · #13

Originally posted by GeneralE:

FWIW: The California DMV's entire computer system is down right now -- cause unknown ... :-(

The DMV uses a computer system??

GeneralE

Canon PowerShot S3 IS

Canon 12x IS USM (S3 IS built-in Lens) -- 36-432mm (35mm EQ)

08/14/2012 02:34:32 PM · #14

Originally posted by mike_311:

Originally posted by GeneralE:

Originally posted by Cory:
You ever notice how every customer at the DMV is angry and vocal about it?

Ever notice how everyone is impatient in line, but wants the teller/cshier/attendant to take their time and provide "full service" once reaching the window?

but what happens when the teller is at another bank cashing all their checks and leaving the booth un-operated?

Come on ... tellers who work at a bank almost certainly are required to use direct deposit, and I bet most governement employees do as well ...

Originally posted by Art Roflmao:

Originally posted by GeneralE:
FWIW: The California DMV's entire computer system is down right now -- cause unknown ... :-(

The DMV uses a computer system??

How else could they make that many mistakes in so short a time?

Message edited by author 2012-08-14 14:35:20.

Mike

Canon EOS-5D Mark II

Tamron SP 24-70mm f/2.8 Di VC USD Canon Mount

08/14/2012 02:42:51 PM · #15

Originally posted by GeneralE:

Come on ... tellers who work at a bank almost certainly are required to use direct deposit, and I bet most governement employees do as well ...

probably right, i guess he's off eating the lollipops.

Spork99

OM System OM-1

Canon EF 100mm f/2.8 USM Macro

08/14/2012 02:45:15 PM · #16

Originally posted by Art Roflmao:

Originally posted by GeneralE:
FWIW: The California DMV's entire computer system is down right now -- cause unknown ... :-(

The DMV uses a computer system??

Someone spilled a tray of punch cards. Don't laugh, they got a deal.

Art Roflmao

Canon EOS-6D Mark II

Canon EF 24-105mm f/4.0L IS

08/14/2012 02:47:33 PM · #17

Originally posted by Spork99:

Originally posted by Art Roflmao:

Originally posted by GeneralE:
FWIW: The California DMV's entire computer system is down right now -- cause unknown ... :-(

The DMV uses a computer system??

Someone spilled a tray of punch cards. Don't laugh, they got a deal.

They're working on the problem...

banmorn

Nikon D750

Nikon AF-S Nikkor 28-300mm f3.5-5.6G ED VR

08/14/2012 03:15:57 PM · #18

Originally posted by GeneralE:

Are you alluding to the print site's computer being down 'right now'? If so it's been two months or more from my understanding. If that is the case, 'Right now' does not quite tell the whole story.

Message edited by author 2012-08-14 15:16:30.

Art Roflmao

Canon EOS-6D Mark II

Canon EF 24-105mm f/4.0L IS

08/14/2012 03:23:44 PM · #19

Originally posted by banmorn:

Are you alluding to the print site's computer being down 'right now'? If so it's been two months or more from my understanding. If that is the case, 'Right now' does not quite tell the whole story.

"right now" can mean "current era" or "digital age" or "Holocene Epoch" :P

08/14/2012 03:25:46 PM · #20

Originally posted by Art Roflmao:

Originally posted by banmorn:
Are you alluding to the print site's computer being down 'right now'? If so it's been two months or more from my understanding. If that is the case, 'Right now' does not quite tell the whole story.

"right now" can mean "current era" or "digital age" or "Holocene Epoch" :P

yeah, the last one.

08/14/2012 04:34:39 PM · #21

Originally posted by Cory:

Originally posted by CNovack:

Originally posted by Cory:

Originally posted by CNovack:
Just checked and it still states:

Error
Our cart is currently out of comission. We are working to get it functioning again. Please check back later.

I have send a PM off to the Admin about this issue and hope that there is a reply as to when it will be up and running.

My advice is to send a PM - as the saying goes "the squeaky wheel gets the grease".

I laugh at your optimism.

I've sent in three tickets over the last couple of months. Haven't gotten a single response yet. That's why I started this thread.

I can clearly hear your frustration...and believe me I am not at all happy about hearing the latest news.

HOWEVER if enough people (and I stress numbers here) nudge the sleeping bear, it will awake.

You ever notice how every customer at the DMV is angry and vocal about it? Doesn't seem to me that your theory holds true while the cash still flows.

Cory, I appreciate that you posted this thread - Why?

Because now you have put on notice to other members who were not aware of this problem. Hopefully it will garner more people to respectfully 'nudge' about when is the problem going to get fixed.

I wish you posted sooner rather than allow the anger to fester over the course of months. Yes, you did try 3 times and that is good persistence....but how much more force to your request would there be if more people pepper the admin with requests to get it fixed?

08/14/2012 04:35:10 PM · #22

When Apathy meets with Procrastination NOTHING WILL get done.

Kamlan 28mm F1.4 MF for APS-C

08/14/2012 04:43:45 PM · #23

Originally posted by CNovack:

Originally posted by Cory:

Originally posted by CNovack:

Originally posted by Cory:

Originally posted by CNovack:
Just checked and it still states:

Error
Our cart is currently out of comission. We are working to get it functioning again. Please check back later.

I have send a PM off to the Admin about this issue and hope that there is a reply as to when it will be up and running.

My advice is to send a PM - as the saying goes "the squeaky wheel gets the grease".

I laugh at your optimism.

I've sent in three tickets over the last couple of months. Haven't gotten a single response yet. That's why I started this thread.

I can clearly hear your frustration...and believe me I am not at all happy about hearing the latest news.

HOWEVER if enough people (and I stress numbers here) nudge the sleeping bear, it will awake.

You ever notice how every customer at the DMV is angry and vocal about it? Doesn't seem to me that your theory holds true while the cash still flows.

Cory, I appreciate that you posted this thread - Why?

Because now you have put on notice to other members who were not aware of this problem. Hopefully it will garner more people to respectfully 'nudge' about when is the problem going to get fixed.

I wish you posted sooner rather than allow the anger to fester over the course of months. Yes, you did try 3 times and that is good persistence....but how much more force to your request would there be if more people pepper the admin with requests to get it fixed?

:) just to be clear, there's no anger at all!

I'm annoyed at the lack of response from management, but it's become clear a while ago that if I really get too offended, the only solution is to stop paying.... The problem for me is that I like DPC, but have issues with lack of input from he-who-should-be-running-things..

As for why I didn't post sooner? Heck, I thought it was just me, until DPCPrints really broke and threw this error... I can't even say the previous problems were related, but I do know that I've sent in multiple tickets, and have gotten zero responses. That's annoying.

ETA: And I honestly don't know if further overloading of an already (apparently) overloaded site manager/owner is going to help... My guess is that he may have already given up on even reading the e-mails, let alone responding...

Message edited by author 2012-08-14 16:47:13.

Manic

DJI Mini 3 Pro

08/14/2012 04:45:35 PM · #24

Sorry for the lack of response until now. The problem is that the company that actually prints the photos had changed their ordering / shopping cart API without notifying us beforehand, so Langdon is currently busy working on fixing the way DPCPrints communicates with them. Unfortunately, this isn't an insignificant task, so we don't have an ETA for getting the purchase process working again, but rest assured that it will be done as soon as possible, and we'll let you all know as soon as it's resolved.