DPC Prints Problem - DPChallenge Forums

Canon EF 70-200mm f/4.0L USM

02/13/2004 04:14:17 PM · #1

Most recently I received some prints I ordered from DPC prints. One of the prints turned out to be inverted colours of the original. I emailed at the prints site & I have yet to hear from anyone. Any thoughts on what I should do? Who answers these emails?

In general when I have emailed from the help menu or from prints, I have never heard back from anyone. Not sure if it's something on my end or not but am kinda anxious to hear from somebody, dunno who or really care, but anyone that can answer my questions. I would like to get the proper print without having to buy it again & risk getting the same results. I would appreciate any help I can get from anyone at this point.
Thanks in advance!

nborton

Canon EOS-1D Mark II

02/13/2004 04:26:29 PM · #2

i'm sure they will fix your problem. i was impressed with how they fixed mine when i had one.

Canon 12x IS USM (S3 IS built-in Lens) -- 36-432mm (35mm EQ)

02/13/2004 05:13:04 PM · #3

I have every confidence in DPC & the Prints but I was wondering why I hadn;t heard from anyone yet. How long did you have to wait to hear from someone?

GeneralE

Canon PowerShot S3 IS

02/13/2004 05:17:57 PM · #4

To whom did you write -- EZ Prints or the DPC admins? If it's been over 48 hours, I'd send a follow-up note, and make sure your correct reply-to address is in the body of the message.

Canon 12x IS USM (S3 IS built-in Lens) -- 36-432mm (35mm EQ)

02/13/2004 05:41:42 PM · #5

Originally posted by GeneralE:

To whom did you write -- EZ Prints or the DPC admins? If it's been over 48 hours, I'd send a follow-up note, and make sure your correct reply-to address is in the body of the message.

I got an email confirmation with my order. At the bottom was a link asking to respond to how the process was & if I had any questions. As far as I know, I sent it to DPC Prints. It has been more than 48 hours & I did send an email early yesterday. Should I resend an email to the DOC admins or go to the prints site & do it there?

GeneralE

Canon PowerShot S3 IS

02/13/2004 05:50:22 PM · #6

I'm not sure, since I've never done it myself. I think I'd send a note through the print site, and copy/paste into a copy to the DPC admins so they know what's going on. They both have outside jobs so it's not too unusual for it to take them 2-3 days to get to some things.

Canon EF 28-135mm f/3.5-5.6 IS USM

02/13/2004 06:09:14 PM · #7

Thanks GeneralE! I'll do just that!

drewmedia

Canon EOS-300D Rebel

02/13/2004 06:54:00 PM · #8

Hi Rooster. I sent you back an e-mail that day and hadn't heard back from you. I just sent you another. Please let me know if you don't receive this one.

Drew

Sony 16-50mm f/3.5-5.6 E-mount

02/13/2004 06:59:25 PM · #9

Originally posted by drewmedia:

Hi Rooster. I sent you back an e-mail that day and hadn't heard back from you. I just sent you another. Please let me know if you don't receive this one.

Drew

Hey!

No I didn't get either. Which email are you sending it to?

jmsetzler

Sony Alpha a6000

02/13/2004 08:17:59 PM · #10

Rooster,

Your return email would have gone to one of two places... It would have either been a response directly to the email you sent or it would have been sent to the email address that you have registered with this site.