My rant at Hallmark - for your enjoyment:

12/04/2008 01:25:18 PM · #1

Below is a summary of your request and our response.

Subject
---------------------------------------------------------------
Why do you discriminate against foreigners? It seems pretty ignorant to limit...

Discussion Thread
---------------------------------------------------------------
Response (Support Agent) - 12/04/2008 12:11 PM
Thank you for contacting Hallmark,

We accept stateside and international orders as long as the delivery address and billing address are located within the United States. Due to customs and tax issues, we are unable to ship outside the United States at this time. If you have an alternate mailing address located in the United States that you can provide, please contact us and we will be happy to assist you.

We accept payment via U.S. Mastercard, Visa, Discover and American Express. Unfortunately we are not able to accept payment via credit cards outside the U.S.

If you need further information, please go to Hallmark.com and click Help to read our frequently asked questions.

We apologize we are not able to give you the type of service you expected.

Thanks,

Hallmark Consumer Care
www.Hallmark.com

Customer (Ben Dover) - 12/02/2008 09:52 AM
Why do you discriminate against foreigners? It seems pretty ignorant to limit your online business to Yanks only. We live in a little third-world country called Canada, but have some relatives fortunate enough to live in the centre of the world, USA.

We took the time to put together a personalized, photo Christmas card and enter half a dozen addresses of our elite Yankee relatives to have it mailed to, only to have our VISA denied in the payment stage because we aren't so bloody fortunate to have a US address.

I don't expect Americans to be considerate, but here's a tip. Make a note on your website to let foreigners know that their business is not wanted, then the poor suckers won't have to waste their time on your site only to be put off during the payment stage.

Now we have to keep our $17 lousy US dollars in Canada.

P.S. You suck at hockey.

Auto-Response - 12/02/2008 09:52 AM
Suggested solutions displayed.

Question Reference #081202-000477
---------------------------------------------------------------
Escalation Level: Supervisor Escalation
Product Level 1: Photo Cards
Product Level 2: Billing
Date Created: 12/02/2008 09:52 AM
Last Updated: 12/04/2008 12:11 PM
Status: Solved
Daytime Phone Number:
Order Number:
Crown Rewards #:
Browser Type:
Browser Version:
Computer Platform:
Consumer's Email:

[---001:002116:06937---]

12/04/2008 01:27:38 PM · #2

Status: Solved.

asshats

Chinabun

Canon PowerShot SD990 IS

12/04/2008 01:29:16 PM · #3

Is this for real? I love the hockey comment LOL!

KarenNfld

12/04/2008 01:34:35 PM · #4

LOL!!!

"Due to customs and tax issues"......right, a big company like Hallmark can't ship outside the US when other much smaller companies are doing it all the time? Lazy excuse.

12/04/2008 01:35:51 PM · #5

Originally posted by Chinabun:

Is this for real? I love the hockey comment LOL!

Ya! My wife and I sat down and took the time to design a card online. Photo and text. Then we took the time to enter all of our relatives' addresses so Hallmark could mail direct, as offered. Then, after all of that, we couldn't pay! .... fucktards!

12/04/2008 01:37:37 PM · #6

Originally posted by KarenNfld:

LOL!!!

"Due to customs and tax issues"......right, a big company like Hallmark can't ship outside the US when other much smaller companies are doing it all the time? Lazy excuse.

But it's a US site, in the US, mailing to our US relatives.

I eat at restaurants in the US and use my credit card with no problem.

Nikon AF Nikkor 85mm f/1.8D

12/04/2008 01:38:50 PM · #7

Dear Hallmark.....

Louis

Nikon D800

12/04/2008 01:55:38 PM · #8

What's an "asshat"? Moreover, how is it pronounced? "Ash ats" or "ass hats"?
Edit: or possibly "As shats".

Message edited by author 2008-12-04 13:56:21.

Telehubbie

Canon EOS-40D

Canon EF 24-70mm f/2.8L USM

12/04/2008 02:03:47 PM · #9

They should change their tagline to:

"Hallmark. When you care enough to send the very best... unless you're a Canuck!"

Canon EF 17-40mm f/4.0L USM

12/04/2008 02:05:31 PM · #10

Originally posted by Telehubbie:

They should change their tagline to:

"Hallmark. When you care enough to send the very best... unless you're a Canuck!"

LOL! Ya!

And Louis, it's ass - hats. Because they wear their asses as hats. ;-)

LoudDog

Canon EOS-350D Rebel XT

12/04/2008 02:21:27 PM · #11

Originally posted by Louis:

What's an "asshat"? Moreover, how is it pronounced? "Ash ats" or "ass hats"?
Edit: or possibly "As shats".

do a google image search, it will be fully explained.

Katmystiry

Canon EOS-5D Mark II

Canon EF 85mm f/1.8 USM

12/04/2008 02:28:49 PM · #12

All asshats should be directed here Hats :D

GeneralE

Canon PowerShot S3 IS

Canon 12x IS USM (S3 IS built-in Lens) -- 36-432mm (35mm EQ)

12/04/2008 02:32:26 PM · #13

Originally posted by Strikeslip:

P.S. You suck at hockey.

"After a 5-2 win over visiting Toronto on Tuesday, San Jose (21-3-1) tied the 1943-44 Montreal Canadiens for the best 25-game start in NHL history."

LOL: "Escalation Level"

Message edited by author 2008-12-04 14:33:17.

K3Master

Pentax K-3

Pentax D-FA* 70-200mm f/2.8 ED DC AW

12/04/2008 02:38:10 PM · #14

Originally posted by GeneralE:

Originally posted by Strikeslip:
P.S. You suck at hockey.

"After a 5-2 win over visiting Toronto on Tuesday, San Jose (21-3-1) tied the 1943-44 Montreal Canadiens for the best 25-game start in NHL history."

LOL: "Escalation Level"

The Sharks have 11 Canadians on their roster, and only 4 Americans. They are then rounded out with 2 Germans, 2 Czechs, 2 Russians, and a Swede.

GeneralE

Canon PowerShot S3 IS

Canon 12x IS USM (S3 IS built-in Lens) -- 36-432mm (35mm EQ)

12/04/2008 02:53:36 PM · #15

Hockey and basketball seem to be leading the way in showing the benefits of diversity and working together with mutual tolerance/respect. Perhaps if we had more "commissioners" instead of Presidents/PMs we could stop blowing each other up ... :-(

K3Master

Pentax K-3

Pentax D-FA* 70-200mm f/2.8 ED DC AW

12/04/2008 02:54:58 PM · #16

Originally posted by GeneralE:

Tell that to Don Cherry :P

PhotoDave

Canon EOS-5D Mark II

Canon EF 70-200mm f/2.8L IS USM II

12/04/2008 02:58:14 PM · #17

Originally posted by K10DGuy:

Originally posted by GeneralE:

Originally posted by Strikeslip:
P.S. You suck at hockey.

"After a 5-2 win over visiting Toronto on Tuesday, San Jose (21-3-1) tied the 1943-44 Montreal Canadiens for the best 25-game start in NHL history."

LOL: "Escalation Level"

The Sharks have 11 Canadians on their roster, and only 4 Americans. They are then rounded out with 2 Germans, 2 Czechs, 2 Russians, and a Swede.

That explains everything :)

briantammy

Olympus PEN E-P3

Konica Minolta MF 85mm f/1.7

12/04/2008 03:07:59 PM · #18

I think your letter to hallmark was pretty rude.

JMart

Nikon D80

Tamron SP AF 90mm f/2.8 Di for Nikon

12/04/2008 03:15:09 PM · #19

Originally posted by Strikeslip:

P.S. You suck at hockey.

Hey, wait a minute, and where is the cup residing for now?
Oh yea, Detroit! :P

Sure, they're from all over, but they sure seem to play best when they're in Michigan. ;D

Spork99

OM System OM-1

Canon EF 100mm f/2.8 USM Macro

12/04/2008 03:39:21 PM · #20

Originally posted by JMart:

Originally posted by Strikeslip:
P.S. You suck at hockey.

Hey, wait a minute, and where is the cup residing for now?
Oh yea, Detroit! :P

Sure, they're from all over, but they sure seem to play best when they're in Michigan. ;D

They all suck compared to the Red Wings...

sillygoat

Canon EOS-5D Mark II

Canon EF 50mm f/1.4 USM

12/05/2008 04:43:28 AM · #21

LOL!!!
I agree, a little ridiculous that you can't send them because of the billing address.
That's the worst, when you're about to complete an online order only to find out they don't ship to Canada. Boo.

Tokina AF 12-24mm f/4.0 AT-X Pro DX

12/05/2008 08:36:12 AM · #22

Originally posted by sillygoat:

Especially idiotic in this case, as they'd be shipping from the USA to the USA.
>:-(

I went out and bought a couple of packs of blank cards and printed them up on my Canon i9900 and the quality is perfect. I prefer having complete control anyway. It always makes me nervous giving something to a third party to do without my QC.

Message edited by author 2008-12-05 08:39:41.

Beagleboy

Canon EOS-30D

12/05/2008 08:43:17 AM · #23

asshat - my English vocabulary has just been enriched!!

Thanks Slippy!

citymars

Nikon D700

Nikon AF-S NIKKOR 24-70mm f/2.8G ED

12/05/2008 08:43:26 AM · #24

Ha. Great story. I agree they should have let you know upfront -- no wonder you were pissed.