Help please..... - DPChallenge Forums

Canon EF 24-105mm f/4.0L IS

07/06/2008 09:27:34 PM · #1

I recently sent this message to site council and got a reply from

scalvert

Hi Site council or administrators

Please can you help me, as for the past week, I have another problem with my portfolio page. Things are missing from my Portfolio manager page.

Under 'Select Image Options' there is a header called "Collection Options" All options are completely missing from view, and I cannot add new folders or change images, from folder to folder, and all the other ones that are in this section are all missing

Can you please advise me with the reason why this is happening. I hope you can fix it, as it is really beginning to annoy me. This is the first and only time it has happened. I know my portfolio is large enough.

Please help me.....

This was his

scalvert reply, but I don't know how to do what he suggested.
Can someone advise me please.
I use Firefox and also how Internet Explorer as a back-up.
I hate technical stuff, and don't like going into different areas, unless I know all the steps.

Hi Sherryl,

That sounds like a browser problem to me. Try emptying your browser cache, then relaunch and see if that fixes the problem. If not, look at it in a different browser and see if the problem persists.

Best regards,
Shannon (scalvert)

Message edited by author 2008-07-06 21:28:54.

jeger

Canon EOS-5D

07/06/2008 09:31:17 PM · #2

To Empty the Cache in firefox, go to the top menu: Tools->Clear Private Data->Unselect everything except "cache", then click the "Clear Data Now" button.

Nobody

Pentax K-S2

Sigma 70-200mm f/2.8 EX DG APO IF for Pentax

07/06/2008 09:31:28 PM · #3

Depending on the browser type, the method will vary, but

For IE 7, select "tools", then "delete browsing history". Click on the "delete temporary internet files".

What version are you running (to check, select "help", then "about internet explorer".

togtog

Nikon D300

Nikon AF-S DX NIKKOR 18-200mm f/3.5-5.6G ED VR II

07/06/2008 09:31:39 PM · #4

Do both Firefox and IE display the same problem?

Olympus OM-D E-M5 Mark III

07/06/2008 09:42:52 PM · #5

Did all the things you have said and it has not fixed the problem.....

Any other suggestions.

Would it have anything to do with the size of my portfolio.
I still have a huge amount available.

Using 136.8mb / 1,000mb (13.68%)

Yo_Spiff

Olympus 12-100mm f/4.0 M.Zuiko ED IS PRO

07/06/2008 10:11:48 PM · #6

Can you try another computer somewhere? That at least would confirm if it is a problem with your computer or an issue with the site.

slickchik

OM System OM-1

Olympus 12-40mm f/2.8 Pro

07/06/2008 10:12:32 PM · #7

What version of Firefox and do you have any add-ons that may be causing trouble? Piclens, noscript, etc.

SDW

Canon EOS-60D

Tamron AF 28-300mm f/3.5-6.3 XR Di LD Aspherical IF for Canon

07/06/2008 10:16:25 PM · #8

Are you running windows XP?
If so try this

Programs > Accessories > System Tools > Disk Cleanup
A box will appear asking you what drive, select the appropriate drive letter (i.e. (C:)
It will take a few seconds to minutes depending on your system and how much cache and archives are on your system.
A new box will appear with two tabs [Disk Cleanup]and[More Options], by default it should be on disk cleanup.
In the window with the check boxes I check all of them.
WARNING: you can view the files at the bottom if you want to see what is being deleted. But all the files are usually unnecessary files, just make sure you not deleting anything you want to save.
Click OK
it will ask if your sure, click yes
you will see another box appear, similar to the first.
Depending on the amount of files this may take a few minutes.
When finished open your browser and see if everything is back.

07/06/2008 10:25:38 PM · #9

Good idea, and I will try my laptop later, when Peter gets home so he can help me.

Originally posted by yospiff:

Can you try another computer somewhere? That at least would confirm if it is a problem with your computer or an issue with the site.

Message edited by author 2008-07-06 22:25:48.

07/06/2008 10:28:17 PM · #10

I often do a disc clean up but I am doing another one now just to be sure.
I did one about a weel ago but I think it was before the recent problem.
I will let you know how it goes.....

Originally posted by SDW:

coronamv

Sigma 24-70mm f/2.8 IF EX DG HSM for Canon

07/06/2008 10:46:41 PM · #11

There is also a restore default settings/restore internet explorer settings incase something got changed. under tools/internet options advanced

Canon EF 70-200mm f/2.8L IS USM

07/06/2008 10:54:54 PM · #12

How does one do that.....

Originally posted by coronamv:

There is also a restore default settings/restore internet explorer settings incase something got changed. under tools/internet options advanced

roba

Canon EOS-5D Mark II

07/06/2008 11:23:07 PM · #13

Originally posted by sherpet:

How does one do that.....

Originally posted by coronamv:
There is also a restore default settings/restore internet explorer settings incase something got changed. under tools/internet options advanced

Hey Shez...

From within IE:



1.  On the top Toolbar --> Click on Tools.

2.  Then choose "Internet Options" from the drop-down list.

3.  A pop-up window will open. It has several Tabs across the top.

4.  Click on the "Advanced" tab (it's the last tab).

5.  At the very bottom of that window - you should see a section titled:



	"Reset Internet Explorer settings"



	If you're sure you want to do this, hit the "reset.." button.



Warning - if you have any add-ons or have installed anything (like flash, etc.) it will disable them.

Message edited by author 2008-07-06 23:24:17.