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02/18/2008 11:43:41 PM · #1 |
I have an idea for this site -
Those that are asked to run it might want to actually consider customer service.
When anyone has a suggestion here - they are jumped on by the SC and cool kids and flamed into non-existence, in public. No intention of actually considering the new idea is giving. Three of four SC are imediately in the thread stating how right they already are and how stupid we are to think we could make it better.
Not once in my years here have I seen anything resembling a courtesy thanks for the suggestion, and a promise that it will be discussed. Only a horde descending to decry just how stupid any given suggestion is, quoting the hallowed TOS as if it were holy writ.
I'm done here. But my suggestion would be to get on the Web 2.0 train, the one where the users determine what they want in a site, the one where users customize their experience with the data a site has to fit their needs.
An example of excellent 2.0 implementation can be found at flickr. No governing body to shoot you down - but polite thanks are given when you submit an idea. And it changes and gets better all the time. And there are not nearly the rules and restrictions.
And challenges run.
And forums run.
And you can delete anything you want.
And you can structure your viewers experience anyway you want (nearly).
And they are polite, and gracious, and almost thankful to those of us that plunk down our cash to make the site go.
Here you plunk down your cash and are instantly guilty until proven uncool.
Thanks to the supremely cool members that have influenced me in so many good ways.
Thanks to SC for making me feel alienated, unwelcome, and ostracized.
It's great to have a cash cow like DPC - I wonder how long it will remain such with the level of service being given to it's paying clientèle.
Let the cool kids descend and flame away. I'm gone.
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02/18/2008 11:47:45 PM · #2 |
Originally posted by digitalknight:
... Let the cool kids descend and flame away. I'm gone. |
Oh please. Give it a rest.
BTW - Nice to see you've put together another hit & run tonight. |
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02/18/2008 11:53:14 PM · #3 |
| Rolling eyes and hitting ignore... |
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02/19/2008 12:02:09 AM · #4 |
Now, let's not throw out the bath water with the baby.
Maybe there is merit in a customer (or user) council. Not an administrative thing like the SC or a rule enforcing thing like the SC, but a council of interested and willing users who can collect, aggregate, and represent good ideas from the user community and take them to "management" in an organized constructive way. Not an ombudsman, really, but a point of focus for users to represent them and make their ideas and desires desires known.
I have run a number of software companies and a user council was genuinely helpful to each one. Many big companies have groups like this ... Dell and HP are two for sure. It might save the SC and admin time they could devote to making this an even better site than it already is.
How hard could it be? What would be the harm? |
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02/19/2008 12:12:05 AM · #5 |
| No ones twisting your arm to stay... |
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02/19/2008 12:49:47 AM · #6 |
Originally posted by Dr.Confuser:
Now, let's not throw out the bath water with the baby.
Maybe there is merit in a customer (or user) council. Not an administrative thing like the SC or a rule enforcing thing like the SC, but a council of interested and willing users who can collect, aggregate, and represent good ideas from the user community and take them to "management" in an organized constructive way. Not an ombudsman, really, but a point of focus for users to represent them and make their ideas and desires desires known.
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I believe you just described the SC. But they can confirm or deny it. :)
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02/19/2008 12:58:50 AM · #7 |
This place is way different from Flickr. It has tighter rules and things can be a little harsh to some. Many, if not most, of the members here are also on Flickr. It serves a different purpose. Flickr is more about sharing cool stuff (even if it's not perfect) and socializing. I don't offer much constructive criticism on Flickr, unless the person has been a contact for a while and I know they will be receptive. Or if they ask for critiques.
DPC is more about butting heads and learning from it. It ain't for everyone. When I first joined, I got insulted at some harsh comments on my first couple of challenges, until I understood what was going on. I don't know what kind of income Drew & Langdon make off of this site, but it seems that my $2 and change every month may not go very far.
Changes to a web site are difficult and expensive to implement, especially the sort you have suggested. I help manage the technical support site where I work and we frequently get requests from our users suggesting ease of use changes. If they are easily do able, or great ideas, we may pass it on to our webmaster, but it just is not easy or cheap.
Anyway, I find both sites have their place. I'm sorry it ain't for you, but I've already got you in my contacts list on flickr, so I'll still keep an eye out for the nice stuff you put out. |
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02/19/2008 01:02:29 AM · #8 |
Originally posted by levyj413:
I believe you just described the SC. |
I almost posted the same thing. :-/ |
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02/19/2008 01:17:43 AM · #9 |
Originally posted by scalvert:
Originally posted by levyj413:
I believe you just described the SC. |
I almost posted the same thing. :-/ |
SC has multiple roles. Maybe it's easy for us to see it in "enforcer" mode because that's often more visible and possibly more confrontational.
How about posting a consolidated list of site suggesting (combining redundant and similar ones) and asking users to (dare I say) vote for those they feel would be most valuable to them and the community. It would be a great way to show the SC is committed to user advocacy and might generate some really valuable user priority information.
Consider keeping a running list so newbe's can look and see if something had been suggested before and whether it's in progress, pending or was rejected. And the rest of us can see what's nearing the top of the list and even tentative implementation dates. |
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02/19/2008 01:21:50 AM · #10 |
Until flikr figures a way to keep me clicking on their site 5-500 times/day then I'll stick with DPC. I know the OP wasn't trying to start a Us vs. them debate but seriously...
nevermind-- not worth finishing my mini rant.
The people here represent society, warts and all. SC has been very professional and friendly in my dealings with them...they deserve a world class break for trying to moderate this madhouse. Customer Service is good but I hardly see where DPC falls on its face in this area. We want additions to the ruleset, we get Time Lapse and Expert(then we bitch about the ruleset). We want restrictions to the ruleset, we get minimal editing challenges ). Blah, Blah, Blah. Enough already!
BTW, I don't think i'm a cool kid, just someone who has fun on the site and has learned from many people here, and made a few friendships along the way.
You can please some of the people...
Message edited by author 2008-02-19 01:22:34. |
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02/19/2008 01:30:40 AM · #11 |
| I wanna be cool, where do I sign up? |
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02/19/2008 01:31:44 AM · #12 |
Originally posted by trevytrev:
I wanna be cool, where do I sign up? |
Not sure, still looking in the general vicinity of the tiki bar. :) |
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02/19/2008 06:15:48 PM · #13 |
Originally posted by digitalknight:
Not once in my years here have I seen anything resembling a courtesy thanks for the suggestion, and a promise that it will be discussed. Only a horde descending to decry just how stupid any given suggestion is, quoting the hallowed TOS as if it were holy writ. |
I have. |
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02/19/2008 06:18:56 PM · #14 |
Wow, digitalknight's account is "no longer active."
Question for SC: PLEASE confirm that was by the user request, and not a punishment for his rant. :-/
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02/19/2008 06:29:40 PM · #15 |
Originally posted by citymars:
Wow, digitalknight's account is "no longer active."
Question for SC: PLEASE confirm that was by the user request, and not a punishment for his rant. :-/ |
It was his request. AFAIK, nobody has ever been terminated or suspended for a rant alone. |
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02/19/2008 06:31:58 PM · #16 |
It was by the user's request.
On 12 February he sent a request to have his account deleted. We sent him a reply requesting confirmation.
He confirmed his request last night at 22:59, shortly before posting this message.
~Terry
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02/19/2008 06:38:59 PM · #17 |
Originally posted by Dr.Confuser:
Maybe there is merit in a customer (or user) council. Not an administrative thing like the SC or a rule enforcing thing like the SC, but a council of interested and willing users who can collect, aggregate, and represent good ideas from the user community and take them to "management" in an organized constructive way. Not an ombudsman, really, but a point of focus for users to represent them and make their ideas and desires desires known.
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That was the original motivation for forming the SC. It seems it isn't giving that impression any more to some of the users.
Message edited by author 2008-02-19 18:40:40.
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02/19/2008 07:35:17 PM · #18 |
Originally posted by Gordon:
That was the original motivation for forming the SC. It seems it isn't giving that impression any more to some of the users. |
You're correct Gordon, there are a few users who perceive us as not being customer-oriented. Being customer-oriented, however, does not mean always saying yes. We've tried *very* hard to present reasoned explanations as to why we will likely not seriously consider putting unlimited "delete comment" power in the hands of the comment recipient. We have a responsibility to act in what we believe is the best interest of the site as a whole, and on the whole, the idea of unlimited delete capability for comment recipients is a *very* bad idea. That's not to say that we can't take away some good points from the discussion, and we have.
ETA:
I just love the OP's thread title, kind of like "have you stopped beating your wife yet?"
Message edited by author 2008-02-19 19:37:19. |
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02/19/2008 09:57:55 PM · #19 |
Originally posted by scalvert:
Originally posted by citymars:
Wow, digitalknight's account is "no longer active."
Question for SC: PLEASE confirm that was by the user request, and not a punishment for his rant. :-/ |
It was his request. AFAIK, nobody has ever been terminated or suspended for a rant alone. |
Thanks, scalvert. Sorry if my question was accusatory; blame it on the general air of suspicion the last day or so (following Leroy's suspension). It's a shame to see someone's account & portfolio completely stripped, whatever the reason.
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02/19/2008 10:35:04 PM · #20 |
Originally posted by scalvert:
Originally posted by citymars:
Wow, digitalknight's account is "no longer active."
Question for SC: PLEASE confirm that was by the user request, and not a punishment for his rant. :-/ |
It was his request. AFAIK, nobody has ever been terminated or suspended for a rant alone. |
Rose? |
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02/19/2008 10:45:28 PM · #21 |
Originally posted by Spazmo99:
Originally posted by scalvert:
Originally posted by citymars:
Wow, digitalknight's account is "no longer active."
Question for SC: PLEASE confirm that was by the user request, and not a punishment for his rant. :-/ |
It was his request. AFAIK, nobody has ever been terminated or suspended for a rant alone. |
Rose? |
Not even rose. |
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02/19/2008 10:49:13 PM · #22 |
| Once again... why are we comparing THIS SITE to another? THIS is dpchallenge.com, not Flickr. |
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02/19/2008 10:51:41 PM · #23 |
I love when people that are paying for they site, and then complain about it, makes sooo much sense, especially when we consider the fact that they are forced to pay the $25 and to enjoy it, gotta love {removed insult here}
Message edited by karmat - please don't call people names :/. |
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02/19/2008 11:01:33 PM · #24 |
| Well, I suppose the mentality is that if you pay, you should be getting a "reasonable" level of service in exchange for your money. (Which I don't understand, really, since the only thing the money gets you is a members forum, portfolio space, and more challenges. Everything else is free / accessible to anyone who doesn't pay. But a lot of times I see complaints about things that are "free" being complained about in the context of "I've paid money so I should get this and that or whatever" and I just get a bit confused about that.) |
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