| I bought my mom a Westinghouse digital photo frame and was going to load it with photos. Problem was, it didn't say anywhere on the box, in the manual, or on the website what the resolution was. In the FAQ it said to maximize the # of photos that can fit in the memory, make them 640x480, so I did (>1200 photos). I then got the frame out and discovered that was not the right aspect ratio. My options are to set the display to "original" and have black bars on either side of each photo, or set it to "optimize" and it crops off the top and bottom. I was irritated, but called Westinghouse to find out the actual resolution so this won't happen in the future. The woman who answered said there is no way to make photos the right size for the frame. I politely disagreed. She said even if I could they'd be all stretched out because they're not wide enough. I tried to explain "cropping." She went to talk to her manager. She came back and reported that he said the frame automatically picks a resolution for each photo and there's no way to know what it is. I explained (calmly, for someone who had now been on the phone for 30 minutes trying to find the answer to a question that should have been on the box), someone at Westinghouse has to know what the maximum resolution of the photo frame you manufactured is. She says they don't, all they have to work with is the same manual I have and it doesn't say. I ask if there's anyone else I can talk to or if she can send a request to some other department that might know. She says no. I'm totally frustrated! Through trial and error I can at least figure the correct aspect ratio out, but how do I know whether I'm at exactly the right resolution? |
