| Author | Thread |
|
|
11/30/2005 07:40:20 AM · #1 |
I know I'm not the only person who absolutely DESPISES those automated phone trees you get trapped in when calling the phone company, the credit card company, or whichever place I'd like some information or assistance. I was looking at a local news site today and came across a story about this guy, who has put together a cheat sheet for codes you can enter to get to a real, live, human being! I thought I'd share the story and the codes with you in the hopes it might make someone's day a little brighter if you have to call Discover or Cingular or whomever. :)
Cheat Sheet Story
|
|
|
|
11/30/2005 07:49:14 AM · #2 |
that's great do you have one for Australia :)
|
|
|
|
11/30/2005 08:30:16 AM · #3 |
wow pretty cool, I'll keep that I hate machines too, you'll be there forever sometimes.
|
|
|
|
11/30/2005 08:39:59 AM · #4 |
The most frustrating thing when you are already perhaps a little upset over a billing discrepancy or something is to get stuck in one of those loops. The ones I hate the worst are the ones where just when it seems you are going to get to where you want, you get disconnected.
What I find even more nerve wracking is that when you do get to speak to someone, it usually takes less time than you were just shuffled around for to get resolution.
Message edited by author 2005-11-30 08:41:36. |
|
|
|
11/30/2005 08:57:52 AM · #5 |
What I find to be the most annoying, is when the system won't do anything until you enter your 16 digit account number, your SSN and your zip code. Then, once your get a live person, the first three things they ask you for are; your 16 digit account number, your SSN and your zip code.
|
|
|
|
11/30/2005 09:12:25 AM · #6 |
Thank you Lauriel. I'll have to check it out. I truly believe those systems were invented to wear people down as they wait to get some satifaction because lots of people simply get so frustrated that they hang up (not me though - I'm like a dog with a bone - I only bury it as a last resort).
Dell really comes to mind - I may have gotten a really good price on my monitor, but I had to work for it, to get things straightened out.
|
|
|
|
11/30/2005 09:14:32 AM · #7 |
it's so funny that you post that. i stumbled across that site a few weeks ago while doing some research for a paper for my Human Computer Interaction course.
the best part: the title of the paper is "I Just Want to Talk to a Human!"
rofl! great minds, baby... |
|
|
|
11/30/2005 09:21:56 AM · #8 |
I usually just pond on numbers until I get a human, or pretend I have a rotary phone, if that option's available. I end up in the wrong department, but the human I get can usually forward me to another human in the proper deepartment.
It's stupid because my method ends up costing the company more for their sad attempt at automation.
:-P
|
|
|
|
11/30/2005 10:15:13 AM · #9 |
In a lot of those systems, pressing "0" will get you a human, not necessarily the right human, but a human.
|
|
|
|
11/30/2005 10:17:58 AM · #10 |
That list ROCKS. Thank you.
|
|
|
|
11/30/2005 10:26:28 AM · #11 |
Laurel - this is a lovely list. Many thanks for posting it.
Alice |
|
|
|
11/30/2005 11:16:01 AM · #12 |
Thanks for that list, Laurie, I will be using it.
Having a machine answer my call is annoying, but what is so much worse lately is having machines call ME to sell me something.
Couldn't they at least get a person to bug me in the middle of dinner?
Are there any codes to blow the darn thing up with the push of one button? |
|
|
|
11/30/2005 11:57:11 PM · #13 |
Saw this last week on Dateline or was it 20/20. Forgot to share.
Message edited by author 2005-11-30 23:57:24.
|
|
|
|
12/01/2005 12:04:16 AM · #14 |
| This is awesome, I work at a company with an IVR but I have no patients when it comes to trying to go through one myself. Thanks so much for sharing! |
|
Home -
Challenges -
Community -
League -
Photos -
Cameras -
Lenses -
Learn -
Help -
Terms of Use -
Privacy -
Top ^
DPChallenge, and website content and design, Copyright © 2001-2026 Challenging Technologies, LLC.
All digital photo copyrights belong to the photographers and may not be used without permission.
Current Server Time: 05/12/2026 03:09:44 AM EDT.
