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06/28/2005 06:51:40 PM · #1 |
| I've noticed that B&H has been out of stock on this item for weeks now. Does anyone know if there may be a problem or some reason to hold up stocking the grip? |
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06/28/2005 07:06:09 PM · #2 |
There's currently a recall out on the item. Large numbers of them are defective, some of them extremely so.
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06/28/2005 07:08:49 PM · #3 |
Originally posted by Zed Pobre:
There's currently a recall out on the item. Large numbers of them are defective, some of them extremely so. |
Thanks Zed, I checked Amazon and they now have some in stock. I saw that Canon posted a comment in the feedback section back in May saying they are fixing the problem. Do you think it's safe to order one? |
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06/28/2005 07:09:25 PM · #4 |
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06/28/2005 07:13:27 PM · #5 |
I have the power grip and have had no problems with it..
What might be the defect?
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06/28/2005 07:16:37 PM · #6 |
| If you read the reviews on Amazon many people complained of it not fitting flush with the camera and coming loose too easy resulting in an error. Not sure if that is the same defect Zed was referring to though. |
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06/28/2005 07:16:48 PM · #7 |
Evidently there is some play between the grip and the body (even when fully tightened) that can cause the power contact between the grip and the body to become momentarily disconnected. This causes all manner of lost images, locked up cameras etc.
I don't have one, I've just heard gripes from those who do.
Message edited by author 2005-06-28 19:17:33.
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06/28/2005 07:30:02 PM · #8 |
so i have been lucky it seems... :)
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06/28/2005 07:45:11 PM · #9 |
From Canon's Website:
April 27, 2005
To customers using the BG-E2 battery grip with an EOS 20D digital SLR camera:
Thank you for using Canon products.
We have confirmed that the BG-E2 battery grip for the EOS 20D digital SLR camera causes issues such as the number of shots being limited or a low-battery warning being displayed immediately when used with a fully charged battery pack or a fresh set of AA batteries. Canon offers its sincerest apologies to all customers who have been inconvenienced by this issue.
Starting at the end of May, we plan to offer repairs free of charge for all BG-E2 battery grips that are affected by this issue. The starting date and more detailed information will be announced soon. With sincere regret for the inconvenience this represents for our users, we ask for your patience until that announcement can be made.
We spare no effort in our quality control process, to make sure our customers can use our products with confidence. Please accept our thanks in advance for your patience and understanding.
Inquiries about this issue should be directed to:
BG-E2 Call Center
1-800-828-4040 (toll-free)
Business Hours
Weekdays: 9:00 a.m. to 8:00 p.m.
Saturdays, holidays: 10:00 a.m. to 5:00 p.m.
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06/28/2005 07:53:56 PM · #10 |
Yup, tried to pick one up last weekend and the Local shop had em but wouldn't even sell me one... Don't know if that is a good or bad thing.
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06/28/2005 08:04:00 PM · #11 |
| I haven't had a problem so far but I'll try to check again. Thanks for the memo John. |
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