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DPChallenge Forums >> General Discussion >> Help with computer issue “please”
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Showing posts 26 - 30 of 30, (reverse)
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07/24/2009 03:26:48 AM · #26
Originally posted by FireBird:

@SDW

Why do you have Pure Networks Platform installed on your computer???? If it's something you installed, why don't you go to the control panel >> add/remove software panel and simply uninstall the sucker. That will certainly cure that particular pop up. Then try reinstalling it and it will probably work. One of the updates may not play well with that program. When you reinstall it might place a critical file back in that the update removed.

I don't know where or when Pure Networks Platform was installed. I don't even know what it is, lol.

It doesn't show up in control panel >> add/remove software. I don't know

Message edited by author 2009-07-24 03:56:21.
07/24/2009 03:44:04 PM · #27
Scott,

If you run the hijack this scan, we could look at it and tell you if there are still items to be removed. :) I delete stuff all the time that continues to come back just because of software. Adobe CS2 is one of those, lol! Once I delete the crap, my machine speeds up drastically and works correctly.

I hope you get this all figured out.
07/24/2009 10:23:19 PM · #28
I'm in the process of reinstalling Windows from scratch. But I have been having a hard time doing that all day.

Seems if my internal DL-DVD is bad. When I put in Disc 1 and boot from DVD the it will only get so far then give me an error.

So I install my external DVD/RW via USB and think I'm going to install from that drive but when I go into the bios and tell the computer to boot from the external drive it want let me.

Now I'm typing while I copy my winXP disk to my other hard drive and hopefully I will be able to change the bios to boot from it. At least that drive is on the list in the bios.

I have been pulling my hair out all day. And the ones I haven't are turning gray.

ugggggggg.

Scott
07/25/2009 12:32:21 AM · #29
Here is the latest issue.

Everything failed to work so I decided to go with reinstalling WinXP from scratch.

While on the blue Setup Screen it loads drivers, you can see them being loaded at the bottom of the screen. But when it gets to the following

"(Adaptec AHA-151X / AHA-152X / AIC-6X60 SCSI Adapter)"

it stalls for about three minutes and the following appears on the screen.

"File symc810.sys caused an unexpected error (32768) at line 3540 in d:\xpsprtm\base\boot\setup\setup.c.

Press any key to continue"


When I press any key it tells me the following,

Setup Failed. Press any key to restart your computer.


Has anyone had this to happen before or know whats going on. I can't even reinstall windows. If I take out the WindowsXP disc 1 and reboot I can get into windows as you can see but only after repeated error messages.

Thanks in advance for any help.
Scott
07/25/2009 02:47:42 AM · #30
Scott,

everything you've posted so far points to hardware malfunction. I can safely claim that this has nothing to do with software, and no virus scanning or cleanup sw will help here. Now, the question is, do you want to diagnose this, or give up and get a new everything? here is the list of likely culprits:

- memory (could cause every single one of these issues)
- motherboard (same)
- floppy (not related to anything else other than you trying to copy file from it)
- DVD drive (related to installation and other failures you've seen)
- CPU (not likely)
- cables (not likely given the distributed nature of reported errors)

Now, to successfully diagnose and eliminate elements, you'll need to have some spare parts. It would be good to have an extra memory stick. Do you have one? How many sticks does your computer have right now? If more than one, you could try them one by one, alone... they all may be bad so this won't help, but you may get lucky.

If you still have windows installed, booting to safe mode with both floppy and dvd drive disconnected would eliminate those two as culprits.

Once you eliminate DVD, you can proceed with diagnosing memory. There must be a memory test written for your motherboard - you could find one and download it. Those tests typically are burned on a DVD and then run on reboot without any OS.
Running this would eliminate windows from the picture, albeit you may run into the same issue setup caused. At least that would narrow your search down to motherboard/memory combo.
From here, you may get a memory stick at your local store, might get a cheap one just for testing, and see if it is memory or motherboard.

As I said, this will result in you buying something new. The only question is, as I asked, do you want to spend time figuring out what it is, or just buy a new mobo/memory and start building from there.

Good luck with it. Feel free to ask any questions. I have a 'formal' training in this cr*p.
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