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05/13/2009 09:45:16 AM · #226 |
Ah shucks, just as I was having so much fun with Topaz, my 30 day trial ran out. I should have been thinking ahead and processed some extra images to carry me through the end of the month.
I definitely will be purchasing at least Adjust, but not for a couple of weeks. I start my new job on Monday so I will not have a paycheck for a little while. |
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05/13/2009 09:50:44 AM · #227 |
| Dang it, my trial just expired too, and I definitely haven't had it for 30 days yet! I downloaded it on the 1st. Hmm. I was planning to buy Adjust after the month was up (it's just so useful, after all) but I'm kind of miffed at Topaz for the early expiration. |
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05/13/2009 09:54:00 AM · #228 |
Originally posted by turnofthesue:
Dang it, my trial just expired too, and I definitely haven't had it for 30 days yet! I downloaded it on the 1st. Hmm. I was planning to buy Adjust after the month was up (it's just so useful, after all) but I'm kind of miffed at Topaz for the early expiration. |
I think something is up here...it seems many of us who had trial licenses had them run out early. I like the program, but am not happy with the 'service' so far. I sent an email to Topaz stated that very fact. We will see what happens from here on out. |
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05/13/2009 09:58:10 AM · #229 |
Originally posted by bassbone:
A bit disappointing, but my trial licenses expired 10 days after I received them. I have contacted Topaz and have requested extension of the licenses, so we shall see....
Anyone else have that problem? |
Topaz's discount, at the time I bought, had been around for a while and was listed on the website; they e-mailed me at trial expiration and pointed me to the code for the product, which (as I said) was available on the web to anyone. It doesn't seem to be there anymore, so... There's a bundle of Adjust, Denoise, Simplify and Clean2 for 129.99, which is the price of Denoise and Adjust alone (79.99 and 49.99 respectively).
R. |
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05/13/2009 10:03:08 AM · #230 |
Originally posted by Bear_Music:
Originally posted by bassbone:
A bit disappointing, but my trial licenses expired 10 days after I received them. I have contacted Topaz and have requested extension of the licenses, so we shall see....
Anyone else have that problem? |
Topaz's discount, at the time I bought, had been around for a while and was listed on the website; they e-mailed me at trial expiration and pointed me to the code for the product, which (as I said) was available on the web to anyone. It doesn't seem to be there anymore, so... There's a bundle of Adjust, Denoise, Simplify and Clean2 for 129.99, which is the price of Denoise and Adjust alone (79.99 and 49.99 respectively).
R. |
Thanks for the explanation Bear. I guess I am just disappointed that they 'advertise' a free 30-day trial on the website (the link is up this AM) and yet the trial only lasted about 10 days. It seems a bit fishy...but maybe it is just a flaw in the licenses and all can be remedied. |
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05/13/2009 10:05:50 AM · #231 |
Originally posted by bassbone:
Thanks for the explanation Bear. I guess I am just disappointed that they 'advertise' a free 30-day trial on the website (the link is up this AM) and yet the trial only lasted about 10 days. It seems a bit fishy...but maybe it is just a flaw in the licenses and all can be remedied. |
Well, MY experience with customer service (Eric was the guy, he's in charge of it apparently) was all positive: I paid for the Adjust/Denoise bundle and they sent only the Adjust unlock code, so I emailed them and he had it straightened out within 12 hours... I wouldn't be surprised if something buggy is going on since they have totally changed the web site too.
R. |
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05/13/2009 10:08:48 AM · #232 |
Originally posted by bassbone:
Originally posted by turnofthesue:
Dang it, my trial just expired too, and I definitely haven't had it for 30 days yet! I downloaded it on the 1st. Hmm. I was planning to buy Adjust after the month was up (it's just so useful, after all) but I'm kind of miffed at Topaz for the early expiration. |
I think something is up here...it seems many of us who had trial licenses had them run out early. I like the program, but am not happy with the 'service' so far. I sent an email to Topaz stated that very fact. We will see what happens from here on out. |
Yup, sure seems like some sort of glitch to have all these trials expiring early, and at the exact same time. I downloaded it on April 26th and got the "expired" notice when I tried using it this morning. |
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05/13/2009 10:14:36 AM · #233 |
Originally posted by Penny_weaver:
Originally posted by bassbone:
Originally posted by turnofthesue:
Dang it, my trial just expired too, and I definitely haven't had it for 30 days yet! I downloaded it on the 1st. Hmm. I was planning to buy Adjust after the month was up (it's just so useful, after all) but I'm kind of miffed at Topaz for the early expiration. |
I think something is up here...it seems many of us who had trial licenses had them run out early. I like the program, but am not happy with the 'service' so far. I sent an email to Topaz stated that very fact. We will see what happens from here on out. |
Yup, sure seems like some sort of glitch to have all these trials expiring early, and at the exact same time. I downloaded it on April 26th and got the "expired" notice when I tried using it this morning. |
It *seems* that a "license extension" may be possible; check here in the support page: //www.topazlabs.com/support/trial.html
R. |
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05/13/2009 10:17:01 AM · #234 |
Here is their forum for question postings:
Topaz Support Site
I have not seen anything on the forums but it has to be a glitch with all of you having the same situation. |
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05/13/2009 10:22:45 AM · #235 |
I emailed Eric Yang at Topaz and invited him here in to help us with this, let's see if he has time for that :-)
R. |
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05/13/2009 10:23:59 AM · #236 |
Originally posted by Bear_Music:
I emailed Eric Yang at Topaz and invited him here in to help us with this, let's see if he has time for that :-)
R. |
That would be the worlds best customer service. |
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05/13/2009 10:33:00 AM · #237 |
Originally posted by Bear_Music:
I emailed Eric Yang at Topaz and invited him here in to help us with this, let's see if he has time for that :-)
R. |
Excellent idea! I just emailed Albert who seems to be affiliated with Topaz too so we shall see what happens :) |
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05/13/2009 10:59:09 AM · #238 |
Now, back to our regularly-scheduled weirdness...
R. |
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05/13/2009 11:27:53 AM · #239 |
Originally posted by Bear_Music:
Originally posted by Penny_weaver:
Originally posted by bassbone:
Originally posted by turnofthesue:
Dang it, my trial just expired too, and I definitely haven't had it for 30 days yet! I downloaded it on the 1st. Hmm. I was planning to buy Adjust after the month was up (it's just so useful, after all) but I'm kind of miffed at Topaz for the early expiration. |
I think something is up here...it seems many of us who had trial licenses had them run out early. I like the program, but am not happy with the 'service' so far. I sent an email to Topaz stated that very fact. We will see what happens from here on out. |
Yup, sure seems like some sort of glitch to have all these trials expiring early, and at the exact same time. I downloaded it on April 26th and got the "expired" notice when I tried using it this morning. |
It *seems* that a "license extension" may be possible; check here in the support page: //www.topazlabs.com/support/trial.html
R. |
Eric from Topaz just sent an email with updated trial licenses. Quick turnaround and great response...I am sold and will now purchase. He mentioned a small glitch they had on their end. If you have a similar issue, I would recommend sending him a quick email.
Message edited by author 2009-05-13 11:28:15. |
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05/13/2009 11:30:53 AM · #240 |
never mind, he fixed it...
Message edited by author 2009-05-13 11:31:17. |
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05/13/2009 11:36:59 AM · #241 |
And NOW back to the regularly scheduled program....
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05/13/2009 11:40:54 AM · #242 |
Originally posted by bassbone:
And NOW back to the regularly scheduled program....
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Nice legs on that foreground dude!
R. |
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05/13/2009 11:45:32 AM · #243 |
Hello,
Nice thread you have here! It looks like a lot of fun.
Sorry about the trial license keys expiring prematurely. If this has happened to you, try visiting //www.topazlabs.com/downloads and entering your email address again for a new set of license keys that will work for another 30 days. I just updated the keys so they should work swimmingly now. If you have any questions or have any further problems let me know at support[at]topazlabs.com .
Thanks and we all appreciate your support!
Best,
Eric Yang
Sales & Support
//www.topazlabs.com/ |
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05/13/2009 11:46:03 AM · #244 |
That is what I call world class customer service. I am very impressed.
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05/13/2009 11:47:34 AM · #245 |
Originally posted by topazlabs:
Hello,
Nice thread you have here! It looks like a lot of fun.
Sorry about the trial license keys expiring prematurely. If this has happened to you, try visiting //www.topazlabs.com/downloads and entering your email address again for a new set of license keys that will work for another 30 days. I just updated the keys so they should work swimmingly now. If you have any questions or have any further problems let me know at support[at]topazlabs.com .
Thanks and we all appreciate your support!
Best,
Eric Yang
Sales & Support
//www.topazlabs.com/ |
Yay! Thanx, Eric! Great customer service!
R. |
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05/13/2009 02:01:11 PM · #246 |
Thank you Eric! That really is some fantastic customer service.
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05/13/2009 02:59:58 PM · #247 |
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05/13/2009 04:27:12 PM · #248 |
As I said I would, I tried  Turnofthesue's comic book style. It was fun, but took several tries to get it right. The adjustments in Poster edges, and in TA Simplify are important. I didn't get good results with the defaults.
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05/13/2009 04:44:00 PM · #249 |
Some thoroughly worked-over kelp:
Original (more or less)  ...and then Topazed...
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05/13/2009 04:58:45 PM · #250 |
Originally posted by sfalice:
Some thoroughly worked-over kelp... |
Gawd, what a phrase! "Thoroughly worked-over kelp", jejeje� Kewl Topazin', too :-)
R. |
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