URGENT HELP NEEDED - D700 files???

Canon EF 24-105mm f/4.0L IS

04/21/2009 07:38:53 AM · #1

I just used my brand new D700 for a long model shoot today, for the first time. Everything on the camera was looking great. The only problem is, when I went to put them in Lightroom it did its usual thing of copying and importing, but no images came up whatsoever, and the end message was "files are either unsupported or damaged".
Please help, this is bad.

Melethia

Canon EOS-80D

04/21/2009 07:40:09 AM · #2

Did you check the Adobe site to see if an upgrade or whatever is needed to support the D700 RAW files? I suspect that could solve the problem.

Message edited by author 2009-04-21 07:40:16.

Canon EF-S 18-200mm f/3.5-5.6 IS

04/21/2009 07:45:02 AM · #3

Originally posted by Melethia:

Did you check the Adobe site to see if an upgrade or whatever is needed to support the D700 RAW files? I suspect that could solve the problem.

No I haven't but will, thanks for the idea. One relief is that I'm able to import into Bridge, but I'm so used to using Lightroom that I want to keep it that way if possible. At least the files DO exist!

CEJ

Canon EOS-40D

04/21/2009 07:45:09 AM · #4

What Deb said - I bet if you update your software all will be fine.

Canon EF 24-105mm f/4.0L IS

04/21/2009 07:52:29 AM · #5

Oh dear. Its not update.....its upgrade apparently - to Lightroom 2. More money......:-(

Melethia

Canon EOS-80D

04/21/2009 07:53:19 AM · #6

Originally posted by jettyimages:

Oh dear. Its not update.....its upgrade apparently - to Lightroom 2. More money......:-(

That's annoying. I hate when software people do that. But it is nice software... Charge a client a wee bit more to cover it. :-)

04/21/2009 08:17:46 AM · #7

Ok, problem fixed, not panicking any more. $200 later the photos are loading into LR2. Thanks Melethia and CEJ!

Canon RF 24-70mm f/2.8 L IS

04/21/2009 08:44:23 AM · #8

Oh dear, the problems continue. Are any D700 users able to use CS3? I'm getting messages saying I have to have CS4 - that couldn't possibly be the case, could it?

kirbic

Canon EOS R5

04/21/2009 08:48:25 AM · #9

Originally posted by jettyimages:

Oh dear, the problems continue. Are any D700 users able to use CS3? I'm getting messages saying I have to have CS4 - that couldn't possibly be the case, could it?

Yes, same problem if you are trying to load RAW files into CS3. If you export from Lightroom to a format like TIFF or JPEG, then you will be fine.

ETA: While I too hate that I have to constantly upgrade to support new camera bodies, the reason that's necessary is because the camera manufacturers insist on proprietary RAW formats. Every time they change bodies, the format changes, and presto change-o, all the software developers have to write new interpreters.

Message edited by author 2009-04-21 08:50:55.

Nikon AF Nikkor 50mm f/1.8

04/21/2009 09:28:02 AM · #10

Originally posted by kirbic:

Originally posted by jettyimages:
Oh dear, the problems continue. Are any D700 users able to use CS3? I'm getting messages saying I have to have CS4 - that couldn't possibly be the case, could it?

Yes, same problem if you are trying to load RAW files into CS3. If you export from Lightroom to a format like TIFF or JPEG, then you will be fine.

ETA: While I too hate that I have to constantly upgrade to support new camera bodies, the reason that's necessary is because the camera manufacturers insist on proprietary RAW formats. Every time they change bodies, the format changes, and presto change-o, all the software developers have to write new interpreters.

Yeah, and we have to spend more money :-(

Gordon_1

Nikon D300

04/21/2009 09:38:32 AM · #11

Trish hope its all good there now ..cheers Gord