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04/03/2009 02:43:05 PM · #1 |
I ran across this info on another forum. I searched but couldn't find it posted here. I wasn't aware of this and never received an email from Canon (although I may not have registered my 5D when I bought it.
Thank you for using Canon products.
We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.
We offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
Phenomenon
The main mirror of the camera detaches and images cannot be viewed through the viewfinder.
Affected products
EOS 5D Digital SLR cameras whose main mirror has detached.
User Support
We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support Center.
We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Contact Information for Inquiries
Customer Support Center
1-866-422-2965 (toll free)
8:00 a.m. - Midnight, EST (M-F)
10:00 a.m. - 8:00 p.m., EST (Sat.)
Email: carecenter@cits.canon.com
Message edited by author 2009-04-03 14:43:21. |
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04/03/2009 03:14:05 PM · #2 |
| Yep, I've seen it posted over at DPReview. I had not seen it posted here, and it is good information. |
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04/03/2009 05:04:21 PM · #3 |
Oh yeah great...my mirror fell out in the middle of a wedding back in November 07....$680 later I received my camera back with a new inside.
Now where do I stand?
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04/03/2009 05:15:23 PM · #4 |
Originally posted by Judi:
Oh yeah great...my mirror fell out in the middle of a wedding back in November 07....$680 later I received my camera back with a new inside.
Now where do I stand? |
I would write Canon a letter saying that considering its a manufacturing default that Canon has publicly recognised you should be reimbursed for the repair... |
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04/03/2009 05:20:18 PM · #5 |
Originally posted by Judi:
Oh yeah great...my mirror fell out in the middle of a wedding back in November 07....$680 later I received my camera back with a new inside.
Now where do I stand? |
Definitely wait until Canon Oz make an announcement then kick some ass.. I'm sure you are well practised in the art of ass-kicking.
Seriously, I reckon you might have an argument there. I know I will be sending off my 5D if they announce a recall in the UK - oh and a quick & free sensor clean is always nice!! |
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04/03/2009 05:20:54 PM · #6 |
you'd think they'd have the same issue with any of the camera models released around the same time as the 5d... i wonder.
when was the recall posted ? because if they just recently realized the defect in glue - it might affect cameras that were released after the 5d as well...
Message edited by author 2009-04-03 17:22:38.
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04/03/2009 05:22:28 PM · #7 |
I am thinking of chatting to my Canon insider and see what I can do.
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04/03/2009 05:24:21 PM · #8 |
based on that photo you posted - i'm not sure your 'insider' is gonna talk... :)
Originally posted by Judi:
I am thinking of chatting to my Canon insider and see what I can do. |
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04/03/2009 05:26:42 PM · #9 |
Originally posted by soup:
based on that photo you posted - i'm not sure your 'insider' is gonna talk... :)
Originally posted by Judi:
I am thinking of chatting to my Canon insider and see what I can do. |
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LMAO! Too funny! Actually, I still have that inside somewhere...just never knew when it might come in handy...and in this case...it just might!
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04/03/2009 05:34:09 PM · #10 |
the recall seems to specify they will reglue the mirror with - hopefully different/better glue.
i think the major amount of guts being replaced ( in your case ) might only land you a partial refund..
of course i'm only guessing - i hate to assume ;)
Message edited by author 2009-04-03 17:34:42.
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04/03/2009 05:39:04 PM · #11 |
Originally posted by soup:
the recall seems to specify they will reglue the mirror with - hopefully different/better glue.
i think the major amount of guts being replaced ( in your case ) might only land you a partial refund..
of course i'm only guessing - i hate to assume ;) |
Well that's the problem...the mirror glue gave way and the mirror fell out...but didn't break....I sent the whole lot back to them, including the intact mirror and they said they couldn't reglue it and had to replace the entire innards...so that was there call...not mine.
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04/03/2009 06:28:29 PM · #12 |
seems silly to me to have to replace working parts rather than just what was broken...
but that is the disposable world - i guess...
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04/03/2009 06:30:40 PM · #13 |
Originally posted by soup:
seems silly to me to have to replace working parts rather than just what was broken...
but that is the disposable world - i guess... |
I agree...and so does my pocket!!!
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04/03/2009 06:41:27 PM · #14 |
Originally posted by Judi:
Oh yeah great...my mirror fell out in the middle of a wedding back in November 07....$680 later I received my camera back with a new inside.
Now where do I stand? |
My god what where you thinking when it happen ..BACKUP!!!! |
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04/03/2009 06:43:50 PM · #15 |
Originally posted by toddster45:
Originally posted by Judi:
Oh yeah great...my mirror fell out in the middle of a wedding back in November 07....$680 later I received my camera back with a new inside.
Now where do I stand? |
My god what where you thinking when it happen ..BACKUP!!!! |
I didn't have time to think....they were right in the middle of saying their vows and suddenly I couldn't see anything through the viewfinder and obviously couldn't take a photo...I nodded to my assistant and he took over my spot while I grabbed my other 5D. It wasn't until after the ceremony I sat down and took the lens off and the mirror fell out into my hand. I knew then what had happened. But it meant that I was down to one camera for the rest of the wedding, such a pain for constantly changing lenses. And my assistant had to pick up the slack and make sure he covered more than his usual areas.
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04/03/2009 06:47:45 PM · #16 |
Originally posted by Judi:
Originally posted by toddster45:
Originally posted by Judi:
Oh yeah great...my mirror fell out in the middle of a wedding back in November 07....$680 later I received my camera back with a new inside.
Now where do I stand? |
My god what where you thinking when it happen ..BACKUP!!!! |
I didn't have time to think....they were right in the middle of saying their vows and suddenly I couldn't see anything through the viewfinder and obviously couldn't take a photo...I nodded to my assistant and he took over my spot while I grabbed my other 5D. It wasn't until after the ceremony I sat down and took the lens off and the mirror fell out into my hand. I knew then what had happened. But it meant that I was down to one camera for the rest of the wedding, such a pain for constantly changing lenses. And my assistant had to pick up the slack and make sure he covered more than his usual areas. |
WOW!! talk about timing couldnt of happen at a more critical time and to think it was something simple that totally sucks and you fork out all the money for a top camera MASS PRODUCTS so sucks at times |
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04/03/2009 06:54:53 PM · #17 |
Originally posted by toddster45:
WOW!! talk about timing couldnt of happen at a more critical time and to think it was something simple that totally sucks and you fork out all the money for a top camera MASS PRODUCTS so sucks at times |
Yeah but that is all a part of being a photographer...you expect the unexpected!
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04/03/2009 11:03:46 PM · #18 |
you aim for the unexpected... !
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04/20/2009 05:06:20 AM · #19 |
Just an update.
I have just received word that I am going to receive a full refund ($680-00) on the repairs of my cameras mirror from over 2 years ago...wahoooooo!
Message edited by author 2009-04-20 05:06:31.
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04/20/2009 05:18:27 AM · #20 |
Originally posted by Judi:
Just an update.
I have just received word that I am going to receive a full refund ($680-00) on the repairs of my cameras mirror from over 2 years ago...wahoooooo! |
Judy 'Kick Ass' Liosatos strikes again...
I think you received fair justice there sis, rock on!
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04/20/2009 05:21:41 AM · #21 |
| well done judi!!! and good on canon, thats good service, could you see a car company ever doing something like that? |
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04/20/2009 06:27:30 AM · #22 |
Thanks guys. It was a wonderful surprise after a long, hard, dirty day at work. I will ring Canon tomorrow and thank them for the email and decision.
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04/20/2009 08:34:44 AM · #23 |
Originally posted by Judi:
Thanks guys. It was a wonderful surprise after a long, hard, dirty day at work. I will ring Canon tomorrow and thank them for the email and decision. |
That's awesome news Judi!! Grats |
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04/20/2009 10:02:51 AM · #24 |
Good news Judi got her deserved reimbursement and that the problem it caused could be handled during the ceremony.
Side note:
I believe that I received the email from Canon that was in the original post less than a week after I bought my 5DII. That was in January or early February '09. I remember thinking, "Oh Great, new camera and already a recall!". But quickly discovered it did not apply to my camera. Then a day or so later I got another email from Canon apologizing for the mistake sending the recall to 5DII owners. |
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