LaCie ='s Computer Shutdown??? - DPChallenge Forums

Canon EF 24-70mm f/2.8L USM

01/06/2009 10:37:04 PM · #1

I recently purchased a LaCie (Sunday) hooked it up and for the past 3 nights (never before) I have had complete computer shutdown...black screen of death. No warning, battery power is fully charged, hooked to power, the past 2 nights I was working on PSE7 (can't say what I was working on the first night for sure...) I have to wait for a few minutes, then I can power back up (of course I have lost all my work...drat) tomorrow I am calling tech support...but I was wondering if this sounds familiar to any of you at all...any input would help.

smurfguy

Canon EOS-5D Mark II

01/06/2009 11:01:42 PM · #2

Hi Janine,

A couple of questions for clarification:

- What is a LaCie? I presume a brand of laptop?
- If you purchased it Sunday and have had trouble for the past three nights, isn't that every night you've owned it?
- So it simply shuts down while you're using it? What are you doing when it shuts down? Any chance you've inadvertently hit the power button or closed the laptop lid slightly? Are you actively working on it when it happens, or have you left it alone for a while? Does it go through the "Windows is shutting down" screen, or instantly go from on to black?

zeuszen

Canon EOS-1Ds Mark II

Canon EF 24-105mm f/4.0L IS

01/06/2009 11:05:25 PM · #3

Originally posted by Ja-9:

A LaCie external hard drive?
We need some specific info.

01/06/2009 11:06:48 PM · #4

The LaCie is a external portable hard drive...I have been editing photos the last 2 night...not sure about the first night...there is no power button. Right now I have it disconnected and tomorrow I will experiment and see if it shuts off while I am working again...just wondered if anyone else had had a problem like this....

Pentax DA 18-55mm f/3.5-5.6 AF

01/06/2009 11:07:20 PM · #5

this is the only change to the computer (that I am aware of)

faidoi

Pentax K10D

01/06/2009 11:11:26 PM · #6

Is it powered by usb plug or external power plug?

Samsung Galaxy S24, S24+, S24 Ultra

01/06/2009 11:14:34 PM · #7

USB...but my battery is full 100%. And I am hooked to power. by the way it is 500Gb

crayon

01/06/2009 11:18:24 PM · #8

Originally posted by Ja-9:

USB...but my battery is full 100%. And I am hooked to power. by the way it is 500Gb

is the USB connector the "Y" shaped type?
sometimes when an external drive draws too much power from the host computer, it causes a power surge.
that may have been the cause of your shutdown issue?

Canon EF 24-105mm f/4.0L IS

01/06/2009 11:21:38 PM · #9

there is no Y to it...straight cord...has a USB on one end and a smaller thing (good description) like what I hook up my camera to when I am downloading...but a power serge sounds right...but we can't figure out why...I am just working away and click...it is dead as a horse.

zeuszen

Canon EOS-1Ds Mark II

01/06/2009 11:24:40 PM · #10

Originally posted by Ja-9:

I've used nothing but LaCie drives for decades now, both desktop and mobile units. I still use a triple interface Rugged. Of all LaCie drives, one (d2) failed after about four years of use. My experience with LaCie has been very good, although I understand the company actually only makes the enclosures.

In order to attempt a troubleshoot, it would be helpful, if you listed all hardware, connections, drive formatting options and relevant processes, clearly and specifically.

Message edited by author 2009-01-06 23:25:19.

01/06/2009 11:25:20 PM · #11

might I also mention that I have a 2nd external hard drive...my book also 500 gb...but have never had a problem until a couple of days ago...and the my book is external power (does not get supply from my computer)...as you can tell...I'm not very good at this...

01/06/2009 11:27:54 PM · #12

Originally posted by zeuszen:

Originally posted by Ja-9:
The LaCie is a external portable hard drive...I have been editing photos the last 2 night...not sure about the first night...there is no power button. Right now I have it disconnected and tomorrow I will experiment and see if it shuts off while I am working again...just wondered if anyone else had had a problem like this....

I've used nothing but LaCie drives for decades now, both desktop and mobile units. I still use a triple interface Rugged. Of all LaCie drives, one (d2) failed after about four years of use. My experience with LaCie has been very good, although I understand the company actually only makes the enclosures.

In order to attempt a troubleshoot, it would be helpful, if you listed all hardware, connections, drive formatting options and relevant processes, clearly and specifically.

oh, boy...I will have to get back to you on that tomorrow am...my husband has gone to bed...eccchhhh...I will do my best...