Never again - DPChallenge Forums

Canon EF 24-70mm f/2.8L USM

04/02/2008 06:01:56 PM · #1

I've been ordering items on the internet for 14 years now and have never, ever, had any problems what so ever until I ordered prints from DPCPrints. I ordered 2 prints on the 24th of March and still no delivery. DPCPrints say they shipped it the day I ordered. I called the post office and they never received anything from DPCPrints. This is my second order. The first arrived within 5 days. I only lost 7 bucks but the memory will stay forever.

Yes, I have a bitter taste in my mouth because of this event. I will never order again and will adamantly discourage any of my friends or family from doing so.

Anyone else have problems with DPCPrints deliveries?

Jac

doctornick

Apple iPhone 13 Pro

04/02/2008 06:07:31 PM · #2

Did you PM Langdon? Did you try contacting anyone from DPCprints about it? Very often packages get delayed in customs, 2 weeks is quite common for packages originating in the USA and delivered by regular mail. It's been only 9 days since you ordered...

Canon EF 70-200mm f/4.0L USM

04/02/2008 06:07:50 PM · #3

Did you open an Admin ticket with DPCPrints so Langdon can look into it for you?

My first order from DPCPrints took 4 weeks.

Message edited by author 2008-04-02 18:08:30.

karmat

Apple iPhone 7

04/02/2008 06:12:45 PM · #4

Actually, one time I did have a problem with dpcprints.

I placed the order.
It never said anything beyond "processing."

After a couple of days I contacted Langdon, and he was able to contact the printers to see what the deal was. It was fixed in a couple of days.

Go to Help --> Contact --> DPCPrints and explain the situation.

Annnnnd, if you have never had any problems in 14 years, and this is your first, I'm gonna start letting you place my orders because you are one lucky son of a gun! ;) :)

Strikeslip

Canon EOS-5D

Canon EF 100-400mm f/4.5-5.6L IS

04/02/2008 06:36:20 PM · #5

The problem is, you are in Canada.

Canada Poste sucks ass. So does Canada Customs.

Message edited by author 2008-04-02 18:36:58.

04/02/2008 06:54:44 PM · #6

Who is Langdon?

Canon EF 100-400mm f/4.5-5.6L IS

04/02/2008 06:55:58 PM · #7

Originally posted by Jac:

Who is Langdon?

The owner of DPC.

Strikeslip

Canon EOS-5D

04/02/2008 06:58:57 PM · #8

I'll bet my family jewels the prints are sitting in Canada Customs. It just takes longer for anything to get across the border.

idnic

Canon EOS-60D

Canon EF-S 17-55mm f/2.8 IS USM

04/02/2008 07:00:15 PM · #9

Originally posted by Strikeslip:

I'll bet my family jewels .....

Shouldn't you check with the family before you commit those? ;)

04/02/2008 07:14:34 PM · #10

Originally posted by Strikeslip:

I'll bet my family jewels the prints are sitting in Canada Customs. It just takes longer for anything to get across the border.

Hopefully so. Maybe it's because of the Easter holiday. I'll wait another week and then I'll just forget about it. 6.51 isn't going to break me. ;\

Canon EF 70-200mm f/4.0L USM

04/02/2008 07:31:15 PM · #11

There is no way to verify if US Mail or Canada Post screwed up so I'm going to play it safe from now on and order my prints locally. I mean DPCprints are OK for travel pics and such but I wouldn't order any customer portraits through them. Are people here using DPCprints professionally?!?

Also, the prints were mailed to me the day I ordered, according to their email.

Message edited by author 2008-04-02 19:32:39.

karmat

Apple iPhone 7

04/02/2008 07:41:43 PM · #12

Originally posted by Jac:

Also, the prints were mailed to me the day I ordered, according to their email.

No offense meant, but then it sounds like DPCPrints actually did a very good job. IF they were mailed that day, that is pretty quick turnaround. They can't be held responsible for the USPS or Canadian postal system delays.

And yes, I've used them for professional stuff as well. I usually use my smugmug account though, because it is better suited and set up for what I usually have to do.

Message edited by author 2008-04-02 19:42:02.

scarbrd

Leica M10

Leica 35mm f/1.4 Summilux M Aspherical MF - Black

04/02/2008 07:55:15 PM · #13

I've never had a problem and the quality is awesome.

Konador

Canon EOS-500D Rebel T1i

Canon EF-S 18-55mm f/3.5-5.6 IS

04/02/2008 08:43:11 PM · #14

btw, SC have nothing to do with DPCPrints and nothing to gain from it so take karma's opinion as one of a user of the service, not someone with an active interest in its success :)

Canon EF 70-200mm f/2.8L IS USM II

04/02/2008 09:31:22 PM · #15

Thanks for your feedback folks.

PhotoDave

Canon EOS-5D Mark II

04/02/2008 11:24:32 PM · #16

Originally posted by Jac:

Thanks for your feedback folks.

I agree it could very well be Canada customs, those #($#)%$( have been almost painfully slow lately when ordering anything from across the border...

Ive had stuff sit there for 1 to 2 weeks over the past few months...

-dave

RayEthier

Canon EOS-5D Mark II

Canon EF-S 18-55mm f/3.5-5.6 USM

04/02/2008 11:29:07 PM · #17

Originally posted by dknourek:

Originally posted by Jac:
Thanks for your feedback folks.

I agree it could very well be Canada customs, those #($#)%$( have been almost painfully slow lately when ordering anything from across the border...

Ive had stuff sit there for 1 to 2 weeks over the past few months...

-dave

Somehow the terms "almost" and "lately" seem so out of place in this sentence.

My favourite is when they charge you that $5.00 handling fee... like we don't already get taxed enough.

I don't bother anymore... I simply order my stuff and have it shipped the a UPS Store in upper state NY and bring it across with me, declare it and most times, depending on the value of the item, I don't even pay taxes on it.

Ray

geoffb

04/02/2008 11:30:07 PM · #18

I'll take this opportunity to say the exact opposite. I ordered prints and a mouse pad a while back and the prints arrived bent. I privately voiced my concern to

Langdon, who then re-shipped my entire order at no cost to me.

Kudos to

Langdon for his professionalism. Sorry to hear you're having trouble with your order, but you've taken out your anger on the wrong party. My prints were slow getting into Canada, too, but that's the price for shipping across a border sometimes.

Melethia

Canon EOS-80D

Canon EF 24-105mm f/4.0L IS

04/03/2008 12:31:19 AM · #19

You could try having a lost order with a flash, diffuser and monopod, now more than a month lost, for which I must wait about another month or two for the Postal Service "investigation" and the insurance claim to go through, at which point I can then reorder the merchandise, wait another two weeks, and see if it gets here this time. Bah.

Canon EF 24-105mm f/4.0L IS

04/03/2008 01:54:08 AM · #20

Originally posted by RayEthier:

Originally posted by dknourek:

Originally posted by Jac:
Thanks for your feedback folks.

I agree it could very well be Canada customs, those #($#)%$( have been almost painfully slow lately when ordering anything from across the border...

Ive had stuff sit there for 1 to 2 weeks over the past few months...

-dave

Somehow the terms "almost" and "lately" seem so out of place in this sentence.

My favourite is when they charge you that $5.00 handling fee... like we don't already get taxed enough.

I don't bother anymore... I simply order my stuff and have it shipped the a UPS Store in upper state NY and bring it across with me, declare it and most times, depending on the value of the item, I don't even pay taxes on it.

Ray

That probably costs a little more than $5. ;o)

Art Roflmao

Canon EOS-6D Mark II

04/03/2008 02:03:19 AM · #21

I invited Langdon over for dinner one time and he never said he wouldn't come so I was expecting him and the bastard never showed up. Never again.

Spork99

OM System OM-1

Canon EF 100mm f/2.8 USM Macro

04/03/2008 09:14:40 AM · #22

Originally posted by idnic:

Originally posted by Strikeslip:
I'll bet my family jewels .....

Shouldn't you check with the family before you commit those? ;)

He already has kids, so he's fulfilled his biological purpose, so the jewels are now obsolete.

RayEthier

Canon EOS-5D Mark II

Canon EF-S 18-55mm f/3.5-5.6 USM

04/03/2008 11:16:10 AM · #23

Originally posted by cpanaioti:

Originally posted by RayEthier:

...My favourite is when they charge you that $5.00 handling fee... like we don't already get taxed enough.

I don't bother anymore... I simply order my stuff and have it shipped the a UPS Store in upper state NY and bring it across with me, declare it and most times, depending on the value of the item, I don't even pay taxes on it.

Ray

That probably costs a little more than $5. ;o)

Actually, the total cost would be $5.00 (return) for the bridge and $5.00 for the UPS handling fee.

Considering that I drive to the USA almost weekly, and bearing in mind that I don't have to pay brokerage fees, and wait an inordinate amount of time to clear Customs, the costs are quite bearable. On occasions, the Customs Officer will simply wave me through if the total purchases are less than $100.00 which in essence means I saved $12.00 in PST & GST.

All perfectly legal and very quick.

Ray