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11/30/2007 02:01:55 PM · #1 |
i have had a buzzing on my landline lately. the procrastinator in me put it off as a cordless phone going bad. it finally got bad enough to switch in a new phone...and the buzzing was still there.
so i called mci (my local and long-distance carrier); they did a line test, determined that there was a problem in the line, and scheduled a service appointment for monday.
less than 2 minutes after hanging up with mci, i got an automated call from verizon (who mci leases the lines from)...
Originally posted by verizon:
We are calling regarding your recent service call to your local service provider regarding a line problem. We have serviced and corrected your problem. Press 1 if you agree with this statement, press 2 if you disagree. |
TWO!!!!!!!!!!!!!!!!!!!!!
i swear, they'll do anything to try to get out of having to fix something. c'est la vie... |
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11/30/2007 02:16:00 PM · #2 |
LOL... big business.
When I hear of ideas like this, I like to imagine a group sitting around a boardroom table, brainstorming. One person throws the dumb idea out there to raucous applause from his peers. Then some poor sap has to implement it.
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11/30/2007 03:15:09 PM · #3 |
Just to be clear on this, I assume the problem was NOT corrected? The buzz is still there? 'Cuz if it WAS corrected in 2 minutes, that's damned fine service :-)
R.
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11/30/2007 03:32:19 PM · #4 |
Originally posted by Skip:
i have had a buzzing on my landline lately. the procrastinator in me put it off as a cordless phone going bad. it finally got bad enough to switch in a new phone...and the buzzing was still there.
so i called mci (my local and long-distance carrier); they did a line test, determined that there was a problem in the line, and scheduled a service appointment for monday.
less than 2 minutes after hanging up with mci, i got an automated call from verizon (who mci leases the lines from)...
Originally posted by verizon:
We are calling regarding your recent service call to your local service provider regarding a line problem. We have serviced and corrected your problem. Press 1 if you agree with this statement, press 2 if you disagree. |
TWO!!!!!!!!!!!!!!!!!!!!!
i swear, they'll do anything to try to get out of having to fix something. c'est la vie... |
Did you have to press 1 to hear the buzz in English and cinco to hear the buzz en espanol?
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11/30/2007 05:52:55 PM · #5 |
| I have Verizon FiOS (TV, Internet, and phone) and had a bunch of problems with it back in the summer. At one point, I called them on a Saturday morning and said they needed to do a physical line trace (i.e., from the neighborhood hub to the box on my street to my house) to isolate and fix the suspected problem. I don't hear anything else from them for 2-3 days, and then on Tuesday (with TV and Internet still going up and down randomly) I get the automated call saying that the problem was fixed at the street box at 11:15 PM Saturday night! Needless to say, I pressed 2. |
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11/30/2007 07:23:10 PM · #6 |
Originally posted by Bear_Music:
Just to be clear on this, I assume the problem was NOT corrected? |
oh, hell no! they just want to make it someone else's problem :/ |
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11/30/2007 07:57:30 PM · #7 |
Originally posted by Strikeslip:
LOL... big business.
When I hear of ideas like this, I like to imagine a group sitting around a boardroom table, brainstorming. One person throws the dumb idea out there to raucous applause from his peers. Then some poor sap has to implement it. |
This is exactly the stuff "Dilbert" was based on and it's funny because...it's true! LOL
Skip - not to doubt you or anything but are you sure the buzzing is not in your head? (I ask cuz I went through 3 phone replacements and 2 line tests before finding out the problem was all in my head) *just kidding-- I knew the buzzing was in my head after the first phone replacement.
Side note: after several frustrating calls to Comcast, I finally wrote down the phone number along with the answer sequence: 1-888-266-2278,1,1,2,1,2,3. The first opportunity I had to use that, they changed the questions - DOH!
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12/01/2007 06:14:28 PM · #8 |
Originally posted by Skip:
i have had a buzzing on my landline lately.
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It's nice to know Verizon is consistent in their idiocy in different parts of their territory. I solved all my problems with Verizon by dropping my landline service. I operate cell only now. Had to ask them on the phone 10 times, over and over to cancel the service. I'd tried to use their DSL service for 5 years. Each time I'd call up to check availability, they'd say yes and I'd sign up. Two days later I'd receive a modem and several weeks later when the service was supposed to be provisioned the self install would fail. I'd go through about 20 minutes of phone tag and finally get a local craft person who would check a few things and then say: "Why in the hell did they sell you DSL service? It's not available in your area." I tried this 6 times over 5 years. Any company too stupid to know what they have, and where it is, doesn't deserve to exist. Three months after canceling my account I still receive email billing announcements telling me I have an online bill that needs to be paid. When I call about it they tell me not to worry I don't really have a bill to pay. They are unable to stop the emails.........
It helps to remember Verizon's former name:
GTE. You remember the "Gee, GTE commercials". When I first moved to this location and heard the horrible whine and static on my phone line and the 24,000 bps connects on my 56K modem I understood those commercials much better. Gee! What have I stepped in!
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