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12/09/2006 01:16:41 PM · #1 |
I'm quite impressed with the service department.
Our 4 yr-old dropped my wifes Canon Powershot A75 and messed the camera up in multiple ways (LCD wouldn't light up, Zoom wasn't working).
Sent it in to Canon and paid $87 total ($79 repair + $8 ship) to have it repaired.
Today, we rec'd a brand new (yes NEW) Canon Powershot A610 with a 128MB memory card. All new manuals, software, etc... Wow! Much nicer camera than what we sent in.
Our 12 yr-old will be impressed come Christmas, as this will be under the tree with her name on it. :D
Anyway, just wanted to share this story of GOOD customer service.
Take care. |
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12/09/2006 01:18:29 PM · #2 |
That is impressive. Congrats.
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12/09/2006 01:23:01 PM · #3 |
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12/09/2006 02:35:56 PM · #4 |
wow! Maybe that will happen when I send in my rebel xt that has an error 99. Maybe they'll send ME a new one! :)
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12/09/2006 03:22:04 PM · #5 |
Originally posted by magenmarie:
wow! Maybe that will happen when I send in my rebel xt that has an error 99. Maybe they'll send ME a new one! :) |
Good luck. :D
BTW - Isn't error 99 related to the lens? Like the lens itself needs an update or something? I don't own a Canon DSLR, but I thought I had read that somewhere. |
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12/09/2006 03:25:57 PM · #6 |
err99 is a catch all error - with basically no description of what it actually relates to.
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12/09/2006 03:27:59 PM · #7 |
1) change lenses
2) swap CF cards and format it with the camera if possible
3) switch batteries
4) power it up without a CF card
5) power it up w/o a lens attached
see if any of those things get rid of the error.
Originally posted by maganmarie:
wow! Maybe that will happen when I send in my rebel xt that has an error 99. Maybe they'll send ME a new one! :) |
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12/10/2006 11:26:18 AM · #8 |
Originally posted by soup:
1) change lenses
2) swap CF cards and format it with the camera if possible
3) switch batteries
4) power it up without a CF card
5) power it up w/o a lens attached
see if any of those things get rid of the error.
Originally posted by maganmarie:
wow! Maybe that will happen when I send in my rebel xt that has an error 99. Maybe they'll send ME a new one! :) |
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yeah, I tried all that. :( Still erroring. I called canon and they told me to just send it in. In the meanwhile, I bought a rebel XTi!! Thank God for credit cards! ha. |
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12/10/2006 11:39:35 AM · #9 |
i would have jumped on a 10d for $499 - i posted a thread a few days ago about canon refurbished 10d's.
oh well.
//www.dpchallenge.com/forum.php?action=read&FORUM_THREAD_ID=507173
Message edited by author 2006-12-10 11:41:43.
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12/10/2006 11:55:58 AM · #10 |
Go figure! I actually bought it a month or so ago...but $500 would have been a great deal. |
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