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08/16/2006 06:14:41 PM · #1 |
Sadly my 20D LCD has decided to stop working, so its getting sent back to Canon. I rang their UK tech number and after telling them I was a CPS member I was emailed a 'secret' telephone number to ring.
Am going to put membership to the test for turnaround/customer service - are there other CPS members here that have recieved superior service from CPS?
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08/16/2006 06:35:51 PM · #2 |
CPS...should be put in charge of national security.
I mean, heck, here in the U.S. they don't even have a website. I bet you there is a secret CPS handshake too!
As for me, I am waiting to get my camera back because Canon is having difficulty getting me a replacement battery grip for my 20D. Go figure. I am sure there is one "somewhere".
As it is, I have been without a camera for probably a 1/4 of my ownership. Sucks big time! |
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08/16/2006 06:46:25 PM · #3 |
Website does indeed list that CPS members receive preferential support service:
//www.cps.canon-europe.com/faq/
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08/21/2006 02:59:42 PM · #4 |
OK, lets put it to the test, I posted the 20D off to Canon UK today and wonder when I'll see it again?
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08/24/2006 03:27:22 PM · #5 |
hmmm, Canon sent me an estimate for the repair totalling 120:00 UK pounds. I was under the impression my 20d had a 12 month warranty (copy of receipt enclosed with it).
Should be an interesting phone call to them tomorrow :) especially as I've not paid for it yet lol
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08/24/2006 04:47:46 PM · #6 |
| Am very interested to see how things go for you... |
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08/30/2006 04:44:51 PM · #7 |
problem solved. I got a duplicate invoice for the 20D (lost the orig) and the guy never put the date of purchase on it. Spoke to a very helpfull Canon lady (Alex) and its now gone 'upstairs' for repair although the 'error' has added 4 working days onto the rpair time and Alex told me they are innundated with repairs and they are not currently meeting the CPS 3 day turnaround.
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09/06/2006 06:50:29 PM · #8 |
Originally posted by Ecce Signum:
problem solved. I got a duplicate invoice for the 20D (lost the orig) and the guy never put the date of purchase on it. Spoke to a very helpfull Canon lady (Alex) and its now gone 'upstairs' for repair although the 'error' has added 4 working days onto the rpair time and Alex told me they are innundated with repairs and they are not currently meeting the CPS 3 day turnaround. |
Posted to Canon on August 21st
Problem with the proof of purchase was not cleared up until 30th August
6th September 20D is showing as repaired and in transit to me.
Ignoring the time Canon had the 20D without proof of purchase thats 6 working days and not a bad turn around though nothing special imho.
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09/06/2006 07:32:43 PM · #9 |
Originally posted by Ecce Signum:
problem solved. I got a duplicate invoice for the 20D (lost the orig) and the guy never put the date of purchase on it. Spoke to a very helpfull Canon lady (Alex) and its now gone 'upstairs' for repair although the 'error' has added 4 working days onto the rpair time and Alex told me they are innundated with repairs and they are not currently meeting the CPS 3 day turnaround. |
Inundated with repairs eh?
That'll teach you for buying Canon ;)
(tongue in cheek! I told Kavey the same thing)
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11/25/2006 04:46:33 PM · #10 |
Guess what? the same fault has come back on the 20D and to make matters worse the battery on my 1DMKIIn ran out TWO WEEKS after a full recharge and with only a dozen or so clicks. OK so it was in the boot of my car most of the time and temperatures were low but I normally go months between charges in constant use so, when the 20D comes back I think I'll send the 1D off as I can remove/replace the battery with one hand now, it used to take 2 (awkward to remove because of weather seals).
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