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DPChallenge Forums >> Tips, Tricks, and Q&A >> When SC asks for details, how do I send them?
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Showing posts 1 - 7 of 7, (reverse)
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08/03/2006 08:34:35 PM · #1
Konador, are you out there? Anyone else?

I submitted my original bits and pieces entry for validation since I'll be out of town next week. Ben asked me for detailed editing steps.

When I hit "reply" it didn't go through.

Do I open a new ticket? Send a PM to him? Something else?
08/03/2006 08:37:47 PM · #2
If Konador asked for editing details, PM them to him and he'll pass them on as necesary. I wouldn't submit another ticket as that will just add to SC's load...
08/03/2006 08:39:03 PM · #3
Yeh a PM should be fine :) I wonder why it didn't go through, strange!
08/03/2006 08:40:21 PM · #4
Sounds like he tried to reply directly to the PM server which don't work...
08/03/2006 08:47:32 PM · #5
Originally posted by TooCool:

Sounds like he tried to reply directly to the PM server which don't work...


Yep, I was, because the incoming email didn't come with the usual link to send a return PM.

Anyway, I'll send a PM now.

Thanks!
08/03/2006 08:48:36 PM · #6
Replying to tickets is different to PMs, normally direct replies come straight back into our ticket system. Odd!
08/03/2006 08:50:58 PM · #7
Just resent using your email address instead of the PM system. You'll get it from my normal email address; I'd much rather use that for any further direct email traffic on this anyway. I just can't seem to get Verizon to accept PMs. I'm assuming it's a spam filter gone awry.

I'll forward the bounce message to you from my PM address so you'll have that, too.
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