Originally posted by levyj413:
Instead of writing a letter declaring you'll never darken their door again, I suggest calling the owner to ask him what he'll do to take care of you.
That allows two things to happen:
1) The owner gets to make it up to you
2) The owner learns what his employees are doing in time to do something about it
I've had good luck with this strategy on several occasions. Don't yell, but make it clear that you received poor service. It's bad enough that it wasn't ready, but the employee then blowing you off is even worse. Assuming he wasn't swamped, he should've immediately taken care of you.
Now, sometimes they don't care, in which case you walk and never look back. And tell everyone you know to avoid them.
I'll never buy a certain brand of car again for just that reason: not the original problem, but the utter unwillngess of both the dealer and the manufacturer to help me out. |
For the record, I've had success with this method, too, not with a camera store, but with a local department store. They weren't honoring a price they had the prior day (when I confirmed with the salesperson that prior day that the price would be the same the next). I drove 25 minutes to make the purchase, but alas, they had changed the price and the saleslady woudn't honor the price. I went home, hopped online, sent an email to their customer service, and within 3 hours, the district manager had emailed me and told me my item was on hold and ready for me to come pick it up at the lower price. It was an inconvenience, but I got what I wanted in the end. There are plenty of decent people in charge who recognize that whole "customer is always right" adage. Whereas I had vowed to never shop there again, I've since spent lots more of my hard-earned money with that store... just because they did the right thing.
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