Walcom Tablet help please! - DPChallenge Forums

Tamron AF 28-300mm f/3.5-6.3 XR Di LD Aspherical IF for Canon

07/25/2006 12:29:59 PM · #1

I have a Wacom Intous 3 tablet and it all of a sudden quit working. The blue light stays on (solid) so it's getting power from my USB port but the mouse nor the pen will work. I can hook up another USB mouse and it works. I have tried all USB ports and called wacom. They gave me a RMA# and told me to send it back and they will repair or replace it.

But before I do that can spyware/adware removal programs (full version) effect the use of my wacom tablet. When booting up my computer gives me a hardware found little window but with a red question mark. I have updated the drivers and it shows installed under device manager and says "this hardware is working". The reason I ask is because it stopped working the day I installed two spyware/adware programs and a register cleaning program. The programs are:

1. Spyware doctor
2. XoftSpy SE
2. RegCure

And suggestions or thoughts. I miss my tablet while editing?

kirbic

Canon EOS R5

Canon RF 24-70mm f/2.8 L IS

07/25/2006 12:32:46 PM · #2

It's possible but not highly probable that the anti-spyware programs buggered things up. It's more likely that a registry cleaning tool did some damage.
What you should try is doing a system restore to a time prior to installing the spyware and registry cleaning software, and see if you get your tablet function back.

leaf

07/25/2006 12:33:10 PM · #3

did you try deleting the driver and reistalling it again?

is the tablet plugged into a usb hub or directlyinto the computer? I had a problem when it was plugged into a hub.

th3ph17

Canon EOS-20D

Canon EF 50mm f/1.8 II

07/25/2006 12:42:52 PM · #4

keep us informed on this...my Wacom not working is something i have nightmares about.

Tamron AF 28-300mm f/3.5-6.3 XR Di LD Aspherical IF for Canon

07/25/2006 01:00:35 PM · #5

Originally posted by leaf:

did you try deleting the driver and reistalling it again?

is the tablet plugged into a usb hub or directlyinto the computer? I had a problem when it was plugged into a hub.

Yes I have uninstalled the hardware and drivers and reinstalled. I worked for about an hour then stopped working again.

Originally posted by kirbic:

I did not think of that, will try, thanks

hanneke

07/25/2006 01:05:20 PM · #6

did you plug it in before starting up your computer? sometimes mine doesn't work proper when I don't.

Tamron AF 28-300mm f/3.5-6.3 XR Di LD Aspherical IF for Canon

07/25/2006 01:07:21 PM · #7

Originally posted by biteme:

did you plug it in before starting up your computer? sometimes mine doesn't work proper when I don't.

I keep mine plugged in. In the first USB port on the computer. I have the 9x12 so I use its mouse as a regular mouse.

hanneke

07/25/2006 01:10:13 PM · #8

hmm. did you do a heavy process with the pen or mouse when it stopped working? (sometimes that happens to me too)

otherwise I don't know.
know nothing about spyware, sorry.

Tamron AF 28-300mm f/3.5-6.3 XR Di LD Aspherical IF for Canon

07/25/2006 01:12:37 PM · #9

Originally posted by biteme:

hmm. did you do a heavy process with the pen or mouse when it stopped working? (sometimes that happens to me too)

otherwise I don't know.
know nothing about spyware, sorry.

no. I was just using the mouse navigating the web when the pointer stuck. I rebooted by pressing the windows key and going to shutdown/restart and it hasn't worked since.

hanneke

07/25/2006 01:15:40 PM · #10

ok. one more option ;) then I'm done!

did you try another pen point?

(oh, and now I realise your mouse doesn't work either. did you check the plastic thing from the tablet where you use the pen on (can't think of the word))