Many people/places that give crappy service do so only because their management is unaware.
If I get what I feel is crappy service to the point that I would go elsewhere, I make sure I tell a manager or someone in charge WHY I'm leaving and taking my money elsewhere. They often try to entice me to stay, but usually I'm pissed enough to leave anyway. If it's a restaurant, I will not leave a tip and tell the manager why.
I'll even go on the company's website and fill out a feedback form. I almost always get a reply from a real person. I can't imagine that a person working in customer service would be given a whole lot of second chances if complaints are coming in.
Companies don't want to provide crappy service, crappy employees do.
I'll give a company a second chance, expecially if I like their product, but if a customer service person gives me problems, I'll do my part to make sure their bosses know exactly how much business that employee has cost them.
Message edited by author 2006-06-06 11:09:12. |
