Not Again - 20D Hell Hits Again...

Canon EF 100mm f/2.8 USM Macro

03/23/2006 07:07:12 PM · #1

Yeah...okay, so I've been really busy planning my wedding, trying to sell my house, work, etc. So I've not been able to compete in many challenges as of late. So it was a beautiful day outside, and after a crappy day at work I left an hour early to go home and do some shooting for the upcoming challenges:

I kid you not, first time I go recreational shooting in months. My 20D/70-200mm locks up on me - again. This is the 3rd time in in 5 months.

It's getting !@#$% ridiculous.

So right now I am on hold with Canon support in hopes of a supervisor. Bet you 10-to-1 they will keep me on hold until their open hours are over and then disconnect me. I'm getting sick of this crap.

I don't want a repair order...I want a new !@#$% body and a new !@#$% lens!

- Saj

Spork99

OM System OM-1

03/23/2006 07:18:33 PM · #2

You shoulda bought a Nikon

Canon EF 24-105mm f/4.0L IS

03/23/2006 07:21:38 PM · #3

LOL

And that's coming from a Canon owner...

I've really been starting to think I should have. I want both the 20D & 70-200mm lens replaced. And I am not even sure I want another 20D. Don't know if I trust them anymore.

ShutterPug

Canon EOS-6D

03/23/2006 07:23:46 PM · #4

Originally posted by theSaj:

That really does stink Saj. Sounds like you got a lemon. So far my 20D hasn't given me any grief - cross my fingers.

fotomann_forever

03/23/2006 07:24:08 PM · #5

Get Equipment Insurance and then throw it as hard as you can. :-)

Stagolee

Kodak Easyshare C180

Canon EF 50mm f1.2L

03/23/2006 07:28:56 PM · #6

Originally posted by theSaj:

Write a long detail letter highlighting all your problems in point form and demand a replacement . Send you camera to the service department for warranty purposes with the letter.

Organise a meeting with the sales department manager that is close to you or a representative and present the letter and explain how inadequate the service division is.

You need to play the sales rep/manager against the service division, this method has worked for me in the past with other consumer items.

03/23/2006 07:29:11 PM · #7

Fotoman, I'd love to get equipment insurance. No one ever wants to insure my crap. I don't know why. I've had no losses, no claims, nada....

But both for my DJ gear and my photo equipment I can't seem to get any coverage. I look into Inland Marine and there is always some reason they don't offer it for x situation.

I am so tired of planet earth...if not for my beautiful fiance I think I'd cave.

I mean, can't a guy expect to come home after a crappy day at work (yeah, all of yesterday's code that I programmmed for a project was lost...about 3 hours of work)....and just shoot some shots with his camera?

*sigh*

fotomann_forever

03/23/2006 07:31:19 PM · #8

oh man... whew ... *purely plutonic hug*

Nikon AF-S DX Zoom-Nikkor 12-24mm f/4.0G IF-ED

03/23/2006 10:10:24 PM · #9

My Olympus E-20N never gave me such problems. I should know better than buying new digital crap.

I should always buy "refurbished", for whatever reason. Whenever I buy refurbished products they work fine. Whenever I buy knew, they are pain in the arse defective crap.

:-(

Cam

Sony DSC-F717

03/23/2006 11:20:53 PM · #10

It is BS to have that many problems, and its such a hassle. But there many people with D70's and other cameras that have had similar problems. I guess there are lemon cameras.

So, your not alone. But it must be a real pain in the arse.

Good luck.

jbsmithana

Nikon D300

03/24/2006 01:45:45 AM · #11

Originally posted by Riggs:

... there many people with D70's and other cameras that have had similar problems ...

Huh? Did I miss something. I was thinking of buying a second body and I had not heard there were problems with the D70s. maybe I better do some research before proceeding.

Artyste

Sony Ericsson W810i

Tamron SP AF 28-75mm f/2.8 XR Di for Pentax

03/24/2006 02:18:11 AM · #12

Originally posted by jbsmithana:

Originally posted by Riggs:
... there many people with D70's and other cameras that have had similar problems ...

Huh? Did I miss something. I was thinking of buying a second body and I had not heard there were problems with the D70s. maybe I better do some research before proceeding.

three words, Blinking Green Light of Death

Ok.. five words, but look it up :)

03/24/2006 10:04:25 AM · #13

Yeah...I have a tendency to get lemons. I so much prefer limes...really...I do!

So gotta call this morning...

angela_packard

Canon EF-S 18-55mm f/3.5-5.6

03/24/2006 10:18:11 AM · #14

I don't know what kind of problems you have been having with canon's technical support but when i had to call them, I got right through and problemed solved that day...shipped it out the next! It also took about two weeks to get it back...which wasn't too bad at tall!

eschelar

Canon EOS-7D

Canon EF-S 17-55mm f/2.8 IS USM

03/24/2006 10:19:02 AM · #15

Every brand of every product has defective stuff.

In all likelihood, it's probably not both lens and camera, it's probably just one or the other. Probably impossible to know for sure which one though because it's probably just something that happens when the two of them meet.

It sounds like you have got the same track record as me.

I just went to a store last night and had the fun of getting a new pair of shoes because my expensive Goretex Merrel Waterproof shoes that are supposed to have a minimum of one year of Waterproof capability gave out VERY prematurely. I was asked if it would be OK if I left the shoes there to be sent in and tested... On a rainy night. Wearing my shoes.

It was an experience to be standing in a store with wet socks on a night of light rain with a fairly new pair of shoes built to handle torrential downpour...

All happy now... ISH. I feel your pain dude. Yours must be much worse though because you've got that stress of the wedding coming up. WHOO scary!

Same for my camera... troubles. In fact, most of the nice stuff I own has some little problem with it. (dead pixel and noisy optical drive on my Tablet PC, odd noise in my tuned and checked and expen$ive MTB...)

And I don't even have that much stuff!

Sometimes it's worth it to explore cheaper stuff. Sometimes the lower down companies work harder for your money. Not always, but sometimes.

Nikon AF-S DX Zoom-Nikkor 12-24mm f/4.0G IF-ED

03/24/2006 10:42:09 AM · #16

Originally posted by angela_packard:

Oh, they're send me a shipper ticket this time. But I am kinda sick and tired of shipping my equipment back and forth. This will be the 3rd time in 5 months. Not too mention, the first time they LOST my battery grip.

Originally posted by "eschelar":

In all likelihood, it's probably not both lens and camera, it's probably just one or the other.

Actually, it was BOTH. They already replaced the IS mechanism in the lens. And the lens mount assembly in the camera. This will be the third time.

jbsmithana

Nikon D300

03/24/2006 10:55:29 AM · #17

Originally posted by Artyste:

Originally posted by jbsmithana:

Originally posted by Riggs:
... there many people with D70's and other cameras that have had similar problems ...

Huh? Did I miss something. I was thinking of buying a second body and I had not heard there were problems with the D70s. maybe I better do some research before proceeding.

three words, Blinking Green Light of Death

Ok.. five words, but look it up :)

Yeah, I remeber that. But wasn't that only the early production model D70? anyway, I think for a second body I may go with a D50 as they are so cheap right now.

03/24/2006 11:09:42 AM · #18

I love how they say

"Thank you for choosing Canon!" before they transfer you. It's like...um...yeah, you want to rub it in my nose any more.

*growl*

Canon EF 28-135mm f/3.5-5.6 IS USM

03/29/2006 04:59:36 PM · #19

Well...

The camera & lens have been shipped back to the Canon factory and should be delivered this evening. So I wonder if they'll call me... *lol* okay, that was a dumb question - wasn't it?

*sighs*

Canon has some of the poorest quality service I've ever seen for a high end company.

If they send it back to me and I have anymore problems. I think a Canon employee going to find his arse 77mms wider....

ragamuffingirl

Sony Alpha NEX-5N

03/30/2006 12:50:20 PM · #20

Well, it sounds like part of the problem is Canon's customer service and not really wanting to honor warranty.

How is Nikon about that sort of thing? I've been saying my next camera will be a Canon because I don't like how Nikon treats Glenn's Fair Price, but I'm not liking what I'm hearing about Canon is this situation.

tmhalling

Nikon D200

Nikon AF-S DX Zoom-Nikkor 18-70mm f/3.5-4.5G IF-ED

03/30/2006 01:01:12 PM · #21

Nikon is great. I bought my D70 used on B&H Photo. It froze up a year and half later. I sent it to Nikon for repair and they returned within the week fully functional and free of charge. Couldn't be happier. The problem is really fixed as well. I have used the camera extensively since then.

Message edited by author 2006-03-30 13:01:37.

kirbic

Canon EOS R5

Canon RF 24-70mm f/2.8 L IS

03/30/2006 01:02:05 PM · #22

You'll find both good and bad reports for both Nikon and Canon service. I really don't think one or the other has a great advantage. I've dealt with both, though with Nikon only for my old Coolpix.
The most difficult situations are always those problems that get repeatedly misdiagnosed. Eventually, you wind up having to elevate the issue to get resolution, and the resolution is often replacement of one (or more) items. It sure seems like this situation is at or approaching that point. Negotiating this takes tact, perseverance and diplomacy, no matter whom you're dealing with.