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12/15/2005 09:44:22 PM · #226 |
We pay to get in a few more challenges per year... and to not see ads... what do you want for $25.00 per year ?
Originally posted by Brent_Ward:
Originally posted by di53:
not likely to happen...
But its up to two people what happens on this site... its up to them and not us as it is their site, I give them credit for lettingus have as much as we have right now. I'm happy with DPC the way it is, when i'm not i'll look for something else, but that wont happen for a long long time
[quote=Brent_Ward] [quote=di53] I think its a moot point if you can see a bigger photo or not ... While you all think it needs to be larger... there are people who refuse to use over 800 x 600 as they need glasses to see anything else.
SO...we can live with what we have now. |
Are you saying paying customers shouldn't have a say in the service they subscribe to? |
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12/15/2005 09:46:13 PM · #227 |
Originally posted by coolhar:
Originally posted by Brent_Ward:
... Are you saying paying customers shouldn't have a say in the service they subscribe to? |
I wish I had a say in the cable TV service I subscribe to. Or in how my ISP operates. Or my electric service, or water & sewer, etc. I'd even like to have my morning paper delivered earlier. For consumers, often the only way to have a say is to vote with their feet. |
True enough, which is why we have places like the Website Suggestions folder in the first place.
Drew and Langdon are very aware that the continued success of this site depends on their ability to meet the needs of the community. Site Council was created for that very purpose. In their words, Site Council's "primary job is to keep us aware of the needs of the community."
Of course, this does not mean that we will implement every suggestion that comes down the line. What it means is that we will not only listen to the suggestions but dig deeper to identify the perceived problems that the suggestions are intended to solve. We will then look at a variety of solutions to the problem and pick the best one.
Often times, the best solution available is what engineers and project planners often call the "no build" solution. This is typically used as a baseline in planning to project what would happen if no changes were made. If the "no build" outcome is better than the expected outcome of any changes, it of course wins out.
When that happens, we'll do the best we can to explain why we believe that decision is the best for the site. With some 35,000 users on the site, we understand that some will disagree with every decision we make. Nonetheless I think Drew and Langdon have a pretty good overall track of providing a quality product to this community. If I didn't feel that way, I would have quite Site Council long ago.
In other words, I guess what I'm trying to say is that everyone here has a say in what happens here. Final decisions, though, will be based on the needs of the community as a whole.
~Terry
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12/15/2005 09:47:28 PM · #228 |
Drew & Langdon are remarkably responsive to "customer" feedback -- my point is that they are not obligated to do so, and that continual carping over "needed improvements" gets to be a drag after a while.
There was recently a complaint over humongous challenges -- presto! you get two choices per week now.
The issues specifically about file size and display size are well-articulated, and -- IMO -- don't really need that much more public discussion. I expect the admins will consider the issues, and act as they see fit, according to their own philosophical and practical priorities. |
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12/15/2005 09:49:42 PM · #229 |
Originally posted by di53:
We pay to get in a few more challenges per year... and to not see ads... what do you want for $25.00 per year ? |
Don't forget the free Print Gallery/Store. |
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12/15/2005 09:52:03 PM · #230 |
Originally posted by GeneralE:
Originally posted by Brent_Ward:
Are you saying paying customers shouldn't have a say in the service they subscribe to? |
Right -- you agreed to pay a certain amount and they agreed to provide you with a specific service. I didn't read anything in the User Service Agreement saying they would change the service to meet your needs. In what other business does the act of making a retail purchase confer on the purchaser the right to determine anything about how the business is run?
Now, if they suddenly took away something they'd previously provided -- like free access to and use of the site by the broadest possible base of interested photographers -- then there'd be cause to complain to customer service ... |
Paul, I'm going to disagree with you here.
If you go into a store and have a concern, you probably expect to be able to voice those concerns to management. You expect management (and/or their customer service representatives) to take the time to listen to and understand your concern. Whether they implement your suggestion is of course a different issue.
If that customer service representative told you that you have no right to be complaining, I suspect you would not be shopping there very long.
~Terry
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12/15/2005 09:52:40 PM · #231 |
Originally posted by GeneralE:
Drew & Langdon are remarkably responsive to "customer" feedback -- my point is that they are not obligated to do so, and that continual carping over "needed improvements" gets to be a drag after a while.
There was recently a complaint over humongous challenges -- presto! you get two choices per week now.
The issues specifically about file size and display size are well-articulated, and -- IMO -- don't really need that much more public discussion. I expect the admins will consider the issues, and act as they see fit, according to their own philosophical and practical priorities. |
Cool, now on to bitching about the portfolio interface... :D just kidding!
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12/15/2005 09:57:37 PM · #232 |
Originally posted by ClubJuggle:
... Whether they implement your suggestion is of course a different issue. |
It's that (apparent) expectation of implementation that I'm concerned about ... just that I don't really need to read every day that 800 pixel images will show off detail better ...
Message edited by author 2005-12-15 21:58:23. |
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12/15/2005 10:03:21 PM · #233 |
Originally posted by GeneralE:
Originally posted by ClubJuggle:
... Whether they implement your suggestion is of course a different issue. |
It's that (apparent) expectation of implementation that I'm concerned about ... just that I don't really need to read every day that 800 pixel images will show off detail better ... |
(taking this out of band)
Message edited by author 2005-12-15 22:05:11.
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