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DPChallenge Forums >> Hardware and Software >> So, at barely a 1000 shots, my Rebel's got...
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Showing posts 1 - 11 of 11, (reverse)
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 10/11/2005 05:06:05 PM · #1
...something wrong with it. I noticed this after I took it down to Gulf Shores, and I'm not sure when exactly it started happening. The only thing I did down there (besides switches lenses in my car or hotel) was clean the sensor once, with a very fine brush made for cleaning camera sensors.

Now, I'm getting a line of perfectly vertical black pixels slightly to the right of the image center when I use my 18-55mm, and when I use my 75-300mm everything to the right of that line has a blue color cast.

I got this camera three months ago, and still haven't had much of an opportunity to use it extensively. Now, my question is does this require a professional fix? Or is it something I can do myself, or something anyone else has encountered?

Thanks in advance,
-Dan.

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10/11/2005 05:15:47 PM · #2
Do not delay checking replies here, RETURN IT NOW. If it is only three months old, you may even get a replacement, THIS IS A VERY SERIOUS PROBLEM.
I changed my Kodak without any difficulty for problem trivial compared to this !!!

Message edited by author 2005-10-11 17:16:35.
 10/11/2005 06:05:42 PM · #3
I would return it and play dumb, tell them it has the line on all the photos. do NOT tell the place where you got it you cleaned the sensor.

James
 10/11/2005 07:49:13 PM · #4
If you even mention anything that resembles to cleaning the sensor probably the will exclude you from the warranty. At least Nikon as a rule that if they can see that you have cleaned yourself the sensor inside the warranty period, the warranty isatomatically off. So you've never toutched it! And probably you should mention that this problem was always there and it has gotten worse. No trips abroad or sensor stuff in the conversation. It's safer.
 10/11/2005 07:52:50 PM · #5
Although cleaning the sensor usually does void the warranty (which is stupid since most camera shops and camera manufacturers don't offer a professional cleaning service yet..and it has to get done somehow) lying about it isn't a great choice either.
 10/13/2005 04:41:00 AM · #6
Originally posted by GoldBerry:
... lying about it isn't a great choice either.


Thank you for injecting some integrity into this issue. Lying about this is fraudulent. When you lie about something like this, you defraud the equipment maker, the shop that sold the equipment to you, and yourself. The first two are obvious. The third...well, you figure how this computes within your own personal morality standards.

In your shoes, I'd take the camera back to the shop, explain what the problem is, be frank about having cleaned the sensor, and ask them to look at the equipment to see if there is anything they can do. A good shop will do follow-up customer service and see how they can help you.

If it does indeed turn out to be a problem caused by your mistake, then I'd hope for this to be a learning process, albeit a potentially expensive one.

Good luck...

Message edited by author 2005-10-13 04:45:05.
 10/13/2005 05:24:36 AM · #7
Originally posted by rgo:
Originally posted by GoldBerry:
... lying about it isn't a great choice either.


Thank you for injecting some integrity into this issue. Lying about this is fraudulent. When you lie about something like this, you defraud the equipment maker, the shop that sold the equipment to you, and yourself. The first two are obvious. The third...well, you figure how this computes within your own personal morality standards.


Having used to work in retail it's amazing how many people will abuse the crap out of you when it's quite obvious they are lying because of the problem they have got! Unfortunately everyone will lie but where I used to work it didn't automatically mean they'd get what they wanted! Quite often we would send it to be checked by the manufacturer first (which used to cause BIG arguments) to let them determine what the problem is and what 'may' of happened! Then, well quite often it would prove the customer is lying and they end up with nothing but an expensive repair bill.
 10/13/2005 05:27:26 AM · #8
If the shop thinks the cleaning is at fault, I would never shop there again. This definetly looks like something went wrong with some capiciator in the sensor itself, nothing that a scratch could have caused...
Did you say that the line only appears when you are using the 18-55? That would be very strange...
 10/13/2005 07:18:09 AM · #9
Looks like bristle from your sensor brush (maybe). check your sensor closely again.
 10/14/2005 01:30:54 AM · #10
Yeah, it appears as a line when using the 18-55, and when using the 75-300, everything to the right has a blue color cast.
 10/14/2005 02:13:29 AM · #11
Definately take it back, be honest and see what can be sorted out!

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