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05/26/2005 07:16:02 PM · #1 |
the thread title sums it up.
My computer's motherboard failed, which wasn't going to be a big issue, but the people who were fixing it also wiped the hard disk clean without backing it up, So I lost almost everything on my computer.
Luckily, I had a lot of my best photos burned onto CDs, and there are a bunch that I have on stock sites, and I'm gonna see if they'll give me the files (without paying for my own photos)
well, I guess it was a learning experience at least. :(
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05/26/2005 07:17:48 PM · #2 |
| I'm greatly sorry for your loss. Were there any disclaimers about them not backing up the data in case of a needed format? |
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05/26/2005 07:18:40 PM · #3 |
Been there before...twice actually. It sucks.
Message edited by author 2005-05-26 19:22:15.
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05/26/2005 07:18:47 PM · #4 |
Why in the name of all that does not suck would they wipe the hard drive for a motherboard replacement?
-Terry
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05/26/2005 07:18:59 PM · #5 |
man, that sucks. That happened to me about 2-3 years ago. Luckly it wasn't anything too important except for pics of friends and stuff. Wasn't into this site really yet so my photography was more click and shoot.
From now on though I back everything up on DVD...
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05/26/2005 07:19:21 PM · #6 |
I had a hard drive to fry itself after a bad electrical storm last fall. Lost TONS! I so feel your pain! I've gotten obsessive about burning CDs, though, could still do more I know.
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05/26/2005 07:21:26 PM · #7 |
Sorry for you Quickshutter. Like many here...been there done that.
I back up now like mad!!
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05/26/2005 07:22:52 PM · #8 |
When you say "wiped it clean", exactly what did they do? If they changed the motherboard, it was probably necessary to reinstall the OS to get it to boot. That implies that the old file structure is gone, BUT it doesn't necessarily mean that the entire drive was wiped. Data recovery sofware may still be able to get at the images, if thye have not yet been written over.
You should have someone you trust try to recover the data, if you are not confident in doing so yourself.
The techs who redid your system should have suggested installing a new hard drive and loading the OS to that, then recovering your files from the old one. Shame on them. They are probably used to dealing with folks who have very little to nothing in the way of technical knowledge, have few files to start with, and who generally just assume that all is lost when a system dies. That is no excuse whatsoever. They should be very apologetic, and at the least should refund any labor charges that were associated with the rebuild.
Message edited by author 2005-05-26 19:23:38.
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05/26/2005 07:34:25 PM · #9 |
I feel for you QuickShutter. I am always so afraid I'll lose important stuff that I copy all documents and photos to an external hard drive on a daily basis. I burn to CD's also - but not as often.
Hopefully you can find someone to do a recovery on the hard drive and maybe salvage what appears to be lost at this stage.
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05/26/2005 07:38:53 PM · #10 |
Originally posted by ClubJuggle:
Why in the name of all that does not suck would they wipe the hard drive for a motherboard replacement?
-Terry |
My thoughts EXACTLY! |
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05/26/2005 07:44:19 PM · #11 |
Originally posted by lhall:
Originally posted by ClubJuggle:
Why in the name of all that does not suck would they wipe the hard drive for a motherboard replacement?
-Terry |
My thoughts EXACTLY! |
Unless the same make/model of motherboard was installed, WinXP may not boot after the replacement. The easiest (read cheapest, fastest, dirtiest) thing to do may have been to reinstall the OS on the same drive... why in heck they wouldn't ask if critical data resided on the drive, or better yet just hook up the drive in a test box as a slave and back it up is just beyond me.
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05/26/2005 07:48:21 PM · #12 |
Don't trust CD or DVD backups either. I always recommend that people print out all their photos each time before they take their computer in for repairs.
By the way, I sell ink jet supplies and paper - contact me for pricing.
hehehehe.
Sorry, just trying to lighten up a dark situation. :( |
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05/26/2005 07:50:51 PM · #13 |
Originally posted by lhall:
Originally posted by ClubJuggle:
Why in the name of all that does not suck would they wipe the hard drive for a motherboard replacement?
-Terry |
My thoughts EXACTLY! |
most of the chop shops are not bright enough to get the drivers for the new mobo installed right... For XP you sometimes have to use the recovery console...Win2k you sometimes have to "Repair" the OS and Win9x well that just...ew hate to think about that one... too much work for a staff with a lack of attetion to detail or just underskilled...it is easier for them to plug in the CD, reformat and install, that way they can work/build two or three at a time instead of getting an upgrade right on one.
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05/26/2005 07:52:52 PM · #14 |
wah!
now that you have me worried,if i keep "My Documents" folder on a drive seperate from where windows is installed, do i have a smaller chance of losing data, and more importantly, all my photos?
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05/26/2005 07:55:29 PM · #15 |
Sorry for your loss, and I hope you have the most important ones amoung those backed up.
It sounds like the repair shop followed what for many is standard proceedure. Not to make excuses for what many are viewing as a serious misaction on their part, but unless they were hired for data recovery or given specific instructions the data is not their responsibility.
Of course they could ask, but in 95% of the cases that would require a lot of time explaining things to a customer that in all likelihood does not want to understand.
Sounds like you have a chance to learn from an experience and to rethink you current backup proceedure.
David
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05/26/2005 07:59:31 PM · #16 |
Originally posted by maxj:
wah!
now that you have me worried,if i keep "My Documents" folder on a drive seperate from where windows is installed, do i have a smaller chance of losing data, and more importantly, all my photos? |
Slightly, but if the hard drive itself fails you're still screwed.
-Terry
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05/26/2005 08:31:11 PM · #17 |
| This is exactly why I have RAID 0 for storage in addition to my primary drive AND I have a Maxtor One-Touch external to back up all of that! |
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05/26/2005 08:41:59 PM · #18 |
| That happened to me this winter, it truly sucked, luckily I had just uploaded a bunch of my photos to shutterfly to order prints, so atleast I can access them, definately learned a lesson to burn more frequently! Sorry to hear it happened! |
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05/26/2005 09:04:16 PM · #19 |
I'm going to chime in on the other side of the coin here. I'm a computer technician by day, and night sometimes. The policy for my shop is YOU are responsible for YOUR data. We mention that to every customer that comes in and have them sign a box on our work order saying they recognize that fact. We do offer services to backup data if our clients don't have one all ready. Now we don't go and wipe every drive that comes through the shop but if during the course of our repair it's needed, we'll do it. We'll try to contact the customer as a last resort, but we also have a large number of machines that we work on and can't get hung up on a single computer because we can't get in touch with the owner as to weather or not they want to save all of their data.
Working in the field it's supprising how many people don't make backups of their mission critical stuff. At least once a day I hear the phrase "This computer is absolutly important to everything I do and if anything happens to it I'm totally screwed." This is usually followed with "I don't have a backup"
I would reccomend getting in touch with the shop that did the work and see if they can't work with you, but depending on what sort of agreements you had with them, you may be out of luck.
PS - my backup solution involves 2 copies on my desktop, 1 copy on my server, 1 copy on my laptop and dvds stored offsite. I'm a litte paranoid about my data, especially my photos. |
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