Video Files Crashing My PC.....:(

01/13/2013 06:01:25 PM · #1

Tried to view a file I just recorded with my 5DMK2 and either it plays with jittery garbled video or completely crashes the pc. Very strange. About to try installing a codec pack. Also happens with files I've viewed previously.

Message edited by author 2013-01-13 18:02:31.

Canon EF-S 18-55mm f/3.5-5.6 IS

01/13/2013 06:24:23 PM · #2

Tried the codecs and updated the video driver....this is really frustrating.

EL-ROI

Canon EOS-450D Rebel XSi

01/13/2013 07:44:58 PM · #3

You can do it!!!!

Canon EF 24-70mm f/2.8L USM

01/13/2013 08:07:12 PM · #4

Originally posted by EL-ROI:

You can do it!!!!

heh, thanks, so far no go. Can't think of a trigger for when this started.

Devinder

Canon EOS-5D Mark III

01/13/2013 08:31:36 PM · #5

does windows tell you why? can you look up the logs and find anything useful?

Message edited by author 2013-01-13 20:32:16.

Tamron SP 24-70mm f/2.8 Di VC USD Canon Mount

01/13/2013 09:01:03 PM · #6

Video can be pretty frustrating. I love playing with it, but know very little, which aggravates the situation. Has video from the 5DMK2 behaved for your in the past, or is this new hardware to make your video? Have you changed the software? There are SO many codecs out there, some codecs with the same name are even actually different ! >:-(

Message edited by author 2013-01-13 21:02:05.

Mike

Canon EOS-5D Mark II

01/13/2013 09:04:23 PM · #7

what OS and what are you using to play it? i haven't shot video yet so im not sure what format the 5d2 records into. i havent really played with video in a while. i do run a mediapc for home theater so i have some experience with codecs, but i havent messed with them lately since its been working fine for a while now.

if you are using win7, it should have all the codecs you need built in, the only thing it doesn't have is a media splitter for viewing .mkv, but i doubt thats the container file for the 5d2. if you hanve vista or win xp you will need extra codecs. try playing it in VLC.

if you are getting a choppy video its most likely a video card or processor issue. hd video isn't all that media intensive, but if you have older than a i processor or equivalent you have to have a certain motherboard chipset with on board video unless you have a dedicated video card that can handle hd video.

Message edited by author 2013-01-13 21:14:29.

01/13/2013 09:07:41 PM · #8

Originally posted by smardaz:

...Also happens with files I've viewed previously.

Oops, doh! Grrrr!

They should be available on the Canon site?

Message edited by author 2013-01-13 21:08:19.

Canon EF 17-40mm f/4.0L USM

01/13/2013 09:37:03 PM · #9

Windows 7 64 bit

Yeah really weird, files I've viewed before not working also. The only change I can think of is I added a wireless nic but I'm hard pressed to see how that would cause this.....

Gulizio

Canon EOS-7D

01/13/2013 09:40:28 PM · #10

I work in IT as an engineer.

Recently we had Blue screens everytime people were viewing youtube videos.

As it turned out... both NIC drivers needed to be updated. So you should upgrade both your wired and wireless drivers.

Seriously try it. See what happens.

I ended up fixing the issues in my company by upgrading the drivers on the network side.

Message edited by author 2013-01-13 21:41:06.

Tamron SP 24-70mm f/2.8 Di VC USD Canon Mount

01/13/2013 09:53:44 PM · #11

Originally posted by Gulizio:

i'll give it a shot, although i have no problem with online videos

Mike

Canon EOS-5D Mark II

01/13/2013 10:03:53 PM · #12

system restore to before the nic was installed?

Giles

Canon EOS-5D Mark III

Canon EF 24-70mm f/2.8L USM

01/14/2013 01:54:15 AM · #13

Just sounds like your comp / graphics card isn't upto dealing with the size of the hd video from the 5d mkii it can't stream it fast enough.

Oh the warm glow of mac ownership, drivers?? Blue screens?? What are these things??

Ps don't worry I know, the number of windows laptops I've fixed over the years even when at SUN

01/14/2013 09:00:19 AM · #14

Originally posted by Giles_uk:

Files he's viewed before are not working now. :-(

Alex_Petrini

Sony Alpha a7R III

Sony FE 24-70mm f/2.8 GM

01/14/2013 09:04:30 AM · #15

Originally posted by Strikeslip:

Originally posted by Giles_uk:
Just sounds like your comp / graphics card isn't upto dealing with the size of the hd video from the 5d mkii it can't stream it fast enough.

Oh the warm glow of mac ownership, drivers?? Blue screens?? What are these things??

Ps don't worry I know, the number of windows laptops I've fixed over the years even when at SUN

Files he's viewed before are not working now. :-(

But when a computer has worked a lot, especially with Windows systems, it can happen.

Cameras video files are HEAVY.

Nikon AF-S DX Zoom-Nikkor 18-55mm f/3.5-5.6 ED

01/14/2013 09:07:50 AM · #16

there may be something to it, it just dawned on me i did change video cards. i just never considered it because i went from on board video to an actual video card so if anything, you would think it would perform better.....have to check it out when I get home

Alex_Petrini

Sony Alpha a7R III

Sony FE 24-70mm f/2.8 GM

01/14/2013 09:10:24 AM · #17

Originally posted by smardaz:

What do you use to see the video files?

RyanW

Nikon D7000

01/14/2013 09:12:31 AM · #18

basic troubleshooting to try:
go back to onboard video: does it still happen?
disable onboard video in bios AND use agp/pci-e card with Latest drivers: does it still happen.
check forums online for video card - do others have this issue?
If this is a recently purchased card, consider returning as it may be as damaged as you are ;p

Canon EF 24-70mm f/2.8L USM

01/14/2013 09:27:01 AM · #19

Originally posted by RyanWareham:

yeah, def gonna try all that when I get home and.......HEY! :)

Alex, I just pop it up with windows media player

Alex_Petrini

Sony Alpha a7R III

Sony FE 24-70mm f/2.8 GM

01/14/2013 09:28:38 AM · #20

Originally posted by smardaz:

Alex, I just pop it up with windows media player

Try with VLC... at least you can see if it works.

Devinder

Canon EOS-5D Mark III

01/14/2013 09:37:02 AM · #21

hey, if windows is crashing, it should generate a report as to why - esp if its a hardware error. If you look at the logs, this may shine some light.

01/14/2013 09:43:51 AM · #22

Originally posted by Devinder:

hey, if windows is crashing, it should generate a report as to why - esp if its a hardware error. If you look at the logs, this may shine some light.

I've never been good at reading those but ill try

01/14/2013 09:44:20 AM · #23

Originally posted by Giles_uk:

...Oh the warm glow of mac ownership, drivers?? Blue screens?? What are these things??...

I was always anti-Mac, until I started taking an interest in video editing. My next laptop will probably be a Mac.