window 7 filer explorer crashing with RAW files

Olympus OM-D E-M5 Mark III

05/02/2012 12:33:55 PM · #1

i have had an issue lately with my PC, whenever i go into explorer and look try to copy raw files. explorer hangs and i have to do a hard reboot.

this issue has migrated across a new installation from over the weekend.

at first i thought it explorer trying to show the thumbnails so i switched to "details" view and that seems to fix it until last night when it started happening again.

i have no idea what the problem could be, anyone experienced this? its pretty annoying considering the hard reboot and all.

Yo_Spiff

Olympus 12-100mm f/4.0 M.Zuiko ED IS PRO

05/02/2012 12:40:02 PM · #2

Perhaps an incompatibility with the RAW Codec? Do you have the Canon RAW codec installed? If you can see thumbnails and previews of the RAW files, then you have a codec installed. If not, then you will just get an icon.

05/02/2012 12:44:15 PM · #3

Originally posted by Yo_Spiff:

on the old system i did, on the new one i haven't installed it yet.

Nikon AF-S NIKKOR 24-70mm f/2.8G ED

05/02/2012 01:01:18 PM · #4

You have to do a hard reboot? If Explorer hangs, it's normally possible to restart it without rebooting (you could do that even under XP). When this happens, does the system become completely unresponsive (mouse, keyboard don't work) or can you call up Task manager? If you can call up task manager, can you kill the explorer process and let it restart?
This is a very strange problem. It almost seems like there is a problem with accessing the device you are copying from or to. Exactly when does the hang occur? Is is when you select the files, or when you try to paste them? Are you dragging/dropping or using right-click/copy and right-click/paste?

Neil

Fujifilm X-T30

05/02/2012 01:22:10 PM · #5

You can look in the Event Viewer and see if there's any information there about the problem when it's happened.

You might run CCleaner and look for registry problems. It's a pretty good app and I've never had a problem using it.

Also make sure to let it clean up (clear) your temp directory. There could be something damaged in there.

Lastly, what codec pack to you have installed...you might try the free one from FastPictureViewer.

05/02/2012 01:29:02 PM · #6

Originally posted by kirbic:

unresponsive to keyboard and mouse clicks, the curser does move. its possible that eventually it would stop but i gave up waiting after a few minutes.

task manager was the first thing i tried and it wont come up.

the problem occurs when i just open and view the folder. not all of them, certian ones, i thought maybe there were too many RAWs in the folder so i deleted some from inside lightroom and it seemed to help but still occurs only not right away.

i can copy the RAW from my card to a windows folder no problem its after a while if i try to go into the explorer window to move or copy the files. as soon as i open the folder the fans starts to spin and then curser hangs.

Message edited by author 2012-05-02 13:29:58.

05/02/2012 01:36:28 PM · #7

This sounds like a hardware problem with the device, not an OS problem.

05/02/2012 01:39:48 PM · #8

Originally posted by kirbic:

This sounds like a hardware problem with the device, not an OS problem.

even if it only seems to be the same folder? and even after the entire hard drive was formatted?

the folder is on my main hard drive and was copied back after i deleted and created new partitions and reinstalled windows.

05/02/2012 02:05:31 PM · #9

Originally posted by mike_311:

That does seem to indicate that the hardware is unlikely to be the root cause. When you say that it is always the same folder, are you saying that you have other folders with the same types of files that do not result in the crashes?

Nikon AF-S DX Zoom-Nikkor 18-55mm f/3.5-5.6 ED

05/02/2012 02:27:54 PM · #10

yes but also have others that do and all have RAW files in them.

Message edited by author 2012-05-02 14:28:38.

RyanW

Nikon D7000

05/02/2012 02:38:03 PM · #11

go to tools, folder options, view (tab), and put a check in the first box (always show icon, never thumbnails) - see if you have the problem then.

Sounds like windows is trying to open the file as a thumbnail but fails on the opening of raw files, hence the system unresponsiveness if it's a folder full of them.
Alternatively you could just make a change to the view type in a base level folder to show icons instead of the thumbnail version, then under the same view tab click the 'apply to all folders' button and then you can still get a thumbnail if you select the individual file.

Nikon AF-S DX Zoom-Nikkor 18-55mm f/3.5-5.6 ED

05/02/2012 02:42:05 PM · #12

Originally posted by RyanWareham:

tried that on the old system, didn't help, that's when I figured it might still be trying so i switched to the details view to make sure

RyanW

Nikon D7000

05/02/2012 02:46:40 PM · #13

and you have the file associated to a photo viewer/editor type in the windows file associations that can handle viewing RAW files?

Nikon AF-S NIKKOR 24-70mm f/2.8G ED

05/02/2012 03:07:28 PM · #14

Originally posted by RyanWareham:

and you have the file associated to a photo viewer/editor type in the windows file associations that can handle viewing RAW files?

i haven't finished setting up the new system but the old system had picasa set, the new one has nothing or whatever windows defaulted to.

adigitalromance

Nikon D750

05/02/2012 04:05:47 PM · #15

I wonder if corrupt exif data could cause this. Are these RAW files that have worked under a previous configuration?

Does this happen with a newly created folder with a single RAW file in it?

Could you try viewing or deleting exif data from Bridge and check again?

ETA: If there are xmp files, can you delete them and try again?

Message edited by author 2012-05-02 16:08:13.

05/02/2012 06:05:02 PM · #16

I don't think it's file content, otherwise just displaying the folder would not trigger any error, ever. It does not seem to be related to the file type, since you have other folders of RAW files that don't have the problem. It's more likely to be a function of the structure of the folder. A couple more questions:
1.) When you copied back the files after reformatting, how exactly did you do that (what steps did you use)?
2.) If you try to copy the entire folder (without first opening it) does that work?
3.) If yes to (2), then do you get the same bad behavior when you open the copy of the folder?

05/02/2012 07:25:01 PM · #17

ok, it appears to be a specific folder.

the folder does contain the tif file from a recent photoshop file that it a whopping 1.4 GB...

could that be causing the problem?

05/02/2012 07:40:42 PM · #18

actually i think it might be this one file. i tried to delete some layer and do a save as and it crashed the save as dialog box...

05/03/2012 07:41:50 AM · #19

well it appears those large tif were the problem, the other folder had the tiffs too at the bottom i couldn't see since it locked up before i could scroll.

saving them to a .psd and deleting the tiff fixed the problem. i guess i'll be using psd from now on.

05/03/2012 09:47:20 AM · #20

Well, mystery solved... it seems to be a problem with the Win7 TIFF Codec. See here. Shame on Microsoft for this one.