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02/15/2012 10:19:15 AM · #1 |
I just wanted to document my "kudos" to Sandisk's warranty service.
I had a 4GB SD Extreme III card that I bought in 2008. I had to stop using it because one day, I could not write to it. I realized the little plastic write protect tab had gone missing on it, and so I took it out of my SD card pool and went on with life.
At least a year later maybe more, I was cleaning out my photo junk pile, found it, and I was about to throw it away when I had the idea to leave Sandisk a support message about it. They were fantastic...asked me for some proof of purchase, description of how it happened, etc., and in no time I was given a return authorization, and a prepaid return label. About 10 days later they shipped me a 8GB Extreme SD card, since they didn't have any 4GB ones. Along the way, I received a number of email messages keeping me apraised of the status.
While I've never had any other manufacturer's card show that problem, I will have to say that Sandisk stood by their product very nicely, and gave me an impression that they cared, and would do the right thing. And that they were very professional in the process.
Big kudo's to them! |
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02/15/2012 10:30:12 AM · #2 |
| Thanks for sharing. That's great. I have always used their products and will I think I will continue to as well. |
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02/15/2012 10:59:27 AM · #3 |
| for just under a few bucks sandask just got a loyal customer for life. surprised more companies dont do this. |
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02/15/2012 11:43:28 AM · #4 |
| I've also liked that Sandisk has included their Recovery Pro for free with a their higher speed cards, which is just awesome. The program works very well and I've used it for myself twice, one for a corrupted card, once for an accidental formatting, and once for a coworker who's card corrupted. In all cases, recovery was super fast and effective. |
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02/15/2012 02:32:06 PM · #5 |
Originally posted by mike_311:
for just under a few bucks sandask just got a loyal customer for life. surprised more companies dont do this. |
Probably more than one -- word-of-mouth advertising (like this) is both the most effective and cheapest there is ... there are a few companies (Costco and the print shop I worked at come to mind) who place customer service and "making it right" high on their priority list. |
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02/15/2012 03:54:53 PM · #6 |
Originally posted by spiritualspatula:
I've also liked that Sandisk has included their Recovery Pro for free with a their higher speed cards, which is just awesome. The program works very well and I've used it for myself twice, one for a corrupted card, once for an accidental formatting, and once for a coworker who's card corrupted. In all cases, recovery was super fast and effective. |
I like that they include it, but, if you change computers Windows to Mac, your registration won't work even though the original disk is useable on both. When I called to ask about the registration problem, I was told it would cost me $29.95 (the discounted price) to get a new registration code. I've got two CDs and a 3.5 floppy of their Rescue Pro and can't use ANY of them. (Somehow my version on Mac SUDDENLY started asking for registration and it was downhill from there.) :~?
I love their cards, I love their Rescue Pro, but hate that I now have to pay yearly to use it should I need. (Two different employees gave me the same story.) |
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