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09/13/2011 09:33:21 PM · #26 |
Gina I had a 7D do exactly what you are talking about in the middle of a soccer game several times. I sent it in to Canon and they replaced the main board in it. It never happened again. Luckily it was under warranty.
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09/13/2011 09:58:16 PM · #27 |
 MattO that sounds bad. I was hoping it wasn't anything serious, but I suppose I'm safer going to Canon than doing the firmware upgrade and waiting to see what happens. The camera behaved okay today and who knows, it may be a while before the problem shows up again. I certainly don't want to wait and then find it starting again in 3 months time when I have to pay for the repair. |
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09/14/2011 12:30:53 PM · #28 |
| So I took my camera to the repair centre today. It turns out the place I was sent to is actually the authorised repair centre for Canon, Fujifilm, Pentax and Samsung. The guy promised to be in touch tomorrow after he has had a chance to run tests on the camera. He said if it isn't a major fault I could even get it back tomorrow, otherwise I'm looking at 5-6 days. Here's hoping he gets it all sorted out and no further problems. The camera worked properly yesterday and intermittent problems are sometimes the most difficult to solve. |
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09/15/2011 05:14:22 PM · #29 |
| The service guy was supposed to phone me today, but he didn't. I guess I'll be using my 400D for the weekend. I must say I'm finding the move back more difficult than the move to the better camera. I took some plant photos today on a tripod with mirror lockup and the focus doesn't look good at all. And I really miss auto-ISO too. |
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09/15/2011 05:33:13 PM · #30 |
| Hope it gets sorted for you soon. |
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09/15/2011 05:47:18 PM · #31 |
Originally posted by GinaRothfels:
The service guy was supposed to phone me today, but he didn't. I guess I'll be using my 400D for the weekend. I must say I'm finding the move back more difficult than the move to the better camera. I took some plant photos today on a tripod with mirror lockup and the focus doesn't look good at all. And I really miss auto-ISO too. |
The 400D doesn't have auto ISO? My secondary camera...XSi/450D does. Both my cameras have the battery grip yet when I pick my XSi up it feels more like a toy now in comparison to the much larger 7D. Having the mode dial on the opposite site, no thumb-wheel, and different menu navigation also takes me a short time to get used to again. Pretty funny actually.
Dave |
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09/15/2011 05:56:10 PM · #32 |
No, the 400D doesn't have auto ISO.
I'm trying to shoot some macros now and manual focus with a small viewfinder and no live-view is pretty painful too.
I had doubts about the 7D when I got it because I've got such small hands, but right now I'm missing it terribly. |
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09/15/2011 06:24:54 PM · #33 |
Originally posted by GinaRothfels:
No, the 400D doesn't have auto ISO.
I'm trying to shoot some macros now and manual focus with a small viewfinder and no live-view is pretty painful too.
I had doubts about the 7D when I got it because I've got such small hands, but right now I'm missing it terribly. |
Oh Lord...the lack of Live View would drive me nuts in certain situations. I'm lucky that the XSi also has the 3 inch LCD along with other bells and whistles. I guess I didn't remember there being THAT much of a difference between the 400D and the 450D. Wow..
ETA: The lack of an Auto ISO feature really wouldn't bother me though because I always set it manually anyway. I want full control of pretty much everything when I shoot.
Dave
Message edited by author 2011-09-15 18:28:02. |
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09/15/2011 07:21:21 PM · #34 |
| You guys are hurting my 400ds feelings :-( It thinks its a nice little camera. |
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09/15/2011 07:44:31 PM · #35 |
Sorry  Fiora. I guess I'm hurting my 400D's feelings as well. I'm the kind of person who easily grows attached to anything and it makes me feel guilty that I didn't touch it for 9 months. It's just tough when you get used to having a feature and suddenly it's not there.
ETA: Don't let your 400D feel too hurt. It takes much better photos than my 7D does.
Message edited by author 2011-09-15 19:46:05. |
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09/16/2011 02:01:46 PM · #36 |
I did after all get my camera back for the weekend. The description of work done:
Serviced, updated firmware, recalibrated, checked and tested.
When I expressed concern about it being an intermittent problem, I was told to bring the camera back just before the guarantee period ends so they could test it again. Now I'm just hoping that all is okay and it doesn't have to go back before then. |
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09/16/2011 04:14:59 PM · #37 |
If it does happen again immediately write down the main settings you were using when it started occurring. As I mentioned in an earlier post many firmware issues or hardware bugs only happen under a select combination of settings. A lot of users will might never hit upon that combination therefore the bug goes unnoticed. Since the 7D has been out for a couple of years most if not all have been caught, but you never know.
So, write down settings such as mode (auto, Av, Tv, Manual etc.), ISO, aperture setting, the lens you were using, shutter speed of the exposure if known, whether or not you normally have long exposure noise reduction or High ISO noise reduction on, your profile setting (standard, landscape, portrait etc.) Also, whether or not you were using Live view at the time, did you have mirror lock in use etc. All these variable will play a part in troubleshooting.
Oh, also...I know there have been some firmware fixes for the 7D that were only seen when flash was used, both internal and external..coupled with a combination of settings. These have supposedly been fixed, but also include whether you were using flash or not at the time.
If you think about it mathematically in computations and permutations, the more settings a camera has in use at any given time could make the possible number of combinations go into the hundreds or even higher. So, it's no wonder it takes a little time to work some bugs out in firmware.
Keeping my fingers crossed that your issues are now resolved and behind you. Go out and enjoy your camera. :)
Dave
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09/16/2011 06:00:28 PM · #38 |
Thanks Dave. I made a point of not changing too much after it happened and took the camera in with the same lens still on the body. Though they wanted me to take the lens away, I thought it was better to leave it there as well. It would be pretty easy to work out the rest of the info you mentioned and keep a note of it just in case this happens again.
I must confess I've never even bothered to change things like profile and noise reduction settings, and I wasn't using a tripod, so no mirror lock up or live view. No flash either. Everything was pretty straight-forward. One thing I wondered about when fixing up my settings when I got the camera back - some people referred to solving this kind of problem by disabling auto power off, obviously not a satisfactory fix while I don't have to pay for repairs. But it's not a setting I've ever touched before, so I don't know whether 8 minutes (which is what they've set it to) is what it was on before. I don't suppose it would make much difference as far as detecting future problems was concerned, just as long as it's not switched off. |
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09/16/2011 06:16:49 PM · #39 |
Originally posted by GinaRothfels:
Thanks Dave. I made a point of not changing too much after it happened and took the camera in with the same lens still on the body. Though they wanted me to take the lens away, I thought it was better to leave it there as well. It would be pretty easy to work out the rest of the info you mentioned and keep a note of it just in case this happens again.
I must confess I've never even bothered to change things like profile and noise reduction settings, and I wasn't using a tripod, so no mirror lock up or live view. No flash either. Everything was pretty straight-forward. One thing I wondered about when fixing up my settings when I got the camera back - some people referred to solving this kind of problem by disabling auto power off, obviously not a satisfactory fix while I don't have to pay for repairs. But it's not a setting I've ever touched before, so I don't know whether 8 minutes (which is what they've set it to) is what it was on before. I don't suppose it would make much difference as far as detecting future problems was concerned, just as long as it's not switched off. |
I'm pretty sure the default setting for Auto Off is 8 mins. so they probably reset everything to factory defaults. I changed my auto off setting to 4 minutes right away during my initial custom setup. I do that will all my cameras and the 4 mins seems to work good for me.
Since they probably did do a factory reset of the settings...MAKE SURE...........you check your date and time for the correct settings including Daylight Savings if S.A. observes it. I would hate to see one of your photos DQ'ed because it was off from the challenge server time.
Dave |
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09/16/2011 07:08:48 PM · #40 |
| The first thing I checked was the date and time. That seems to be the only thing they didn't reset to factory default. |
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