It actually worked out. But I'm confused at why he/she didn't call me Batman, as requested. :-/
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A chat representative will be with you in about 0 minute(s). Thank you for waiting.
Chat representative Jerin has joined the session and is ready to help. To start, please provide your name and home phone number.
Jerin: Hello and welcome to Bell's chat service. How may I provide you with excellent service today?
You: slit my wrists
You: I have an account I want to delete
You: I need to create a new account afterwards
Jerin: Im sorry to hear that.
You: It's OK, I have a good insurance plan
Jerin: Please do not worry, I would be happy to help you with your Bell.ca profile.
You: I wouldn't mind keeping all my same info, but just change my account number. The phone rep pretty much told me I'm on my own.
Jerin: May I have your first name, last name and the email address which you have registered in Bell.ca profile?
Jerin: Okay.
You: Strike Slip = Strike@slip.com
Jerin: Thank you.
Jerin: May I call you by your first name?
You: Call me Batman. ;-)
Jerin: Thank you, John.
Jerin: John, do you have access to your Bell.ca profile?
You: Yes, I'm looking at it now.
Jerin: Great!
Jerin: You can link all your services to the same Bell.ca profile.
You: I only have Expressview right now. I just want to set up online billing, but my online account links to an old, single billing account number which shows zero balance. My paper bill has a bundled account number which shows a $190.40 balance.
Jerin: May I have the account number which you would like to link to your existing Bell.ca profile?
You: OH... *********
Jerin: Thank you.
Jerin: I kindly request you to unlink the old account and link your current account.
You: That sounds easy... if you know how to do it
Jerin: I would help you with the steps to do so.
You: OH, coolio.
Jerin: May I place you on hold while I look up some information for you.
You: Sure
Jerin: Thank you.
Jerin: Thanks for waiting, I haven't forgotten you! I really appreciate your patience.
Jerin: Please follow the below steps to link your One Bill account.
Jerin: 1. Log into your Bell.ca profile
Jerin: 2. Enter your username and password
Jerin: 3. Click on Profile on the top right corner of your page and click on 'Link' option
Jerin: 4. Click on 'One Bill' option
Jerin: 5. Click continue
Jerin: 6. Enter your 9 digit account number
Jerin: 7. Select your bill date
Jerin: 8. Enter your e-mail address
Jerin: 9. Click continue.
Jerin: Once you follow the steps mentioned above, you will be able to link your 184307702 account to your Bell.ca profile to view them online.
Jerin: Please follow the below steps to unlink the account which you would like to remove from your Bell.ca profile.
Jerin: Once you login, click on "Profile" option on the top right corner of the page.
Jerin: Then click on "Unlink" option under "Unlink a service from My Bell".
Jerin: Select the account number that you wish to unlink and click on "Remove" option.
Jerin: Then click on "Confirm".
Jerin: Are you comfortable with the steps that I have provided?
Jerin: I have not received a response. Do you wish to continue this chat session?
You: I think you've sorted me out, thanks a bunch!
Jerin: You are most welcome.
Jerin: I would like to ensure you're satisfied with the support I offered. Is there anything else I may assist you with today?
You: No thanks, you're awesome, cheers!
Jerin: It has been a pleasure helping you out today. Once you close this chat, you will be presented with a survey. I invite you to fill out the survey as your feedback is very important to us. Thank you for choosing Bell and using Bell.ca for your Self-Serve solutions. Have a great day!
Jerin: You are most welcome.
Jerin: Thank you for visiting bell.ca. We value your feedback. Please take a moment to tell us how we are doing. Select the "Close" button, in your chat window, to provide feedback on your experience with us today.
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