Paintshop X3 driving me insane - DPChallenge Forums

01/09/2011 01:03:07 AM · #1

I just got a brand new sealed in box copy of Corel Paintshop Pro X3 - Installed it. Opened it. and NOW it freezes every time on Updating Cache Settings...

Its been a week of this and tech support is no help!

Anyone have any ideas before I throw it in the trash?

01/09/2011 01:15:13 AM · #2

I haven't even been able to get it installed on my own systems yet, though it installed on the new computer I built for Ellen with no problem. I'm afraid I have no idea what would cause it.

Samsung Galaxy S24, S24+, S24 Ultra

01/09/2011 02:05:56 AM · #3

I feel like I have wasted all this money! The corel site acknowledges the problem with x1 and x2 but not x3 and the fixes suggested do not work. Im so upset. And my copy of PSP 9 I uninstalled and NOW i cant find my disks.... so I am stuck with photoshop which I am SO not used to!

Bear_Music

Sony 24-70mm F4 Vario-Tessar T* FE OSS

01/09/2011 02:29:56 AM · #4

Found the following, and it's x-3 specfic:

"Make sure your video/graphics card drivers are up to date (not the Windows drivers, the manufacturers drivers-ATI, nVidia etc...)

Make sure the Windows Installer is the latest version -4.5

Download the newest Corel patch #3, this came out right before the first of the year."

From Corel User-to-User Web: //forum.corel.com/EN/viewtopic.php?f=56&t=40047&view=previous

It seems you're not alone :-(

R.

Message edited by author 2011-01-09 02:30:30.

Samsung Galaxy S24, S24+, S24 Ultra

01/09/2011 02:34:47 AM · #5

Originally posted by Bear_Music:

Thanks Bear... did all that too :( still no go! Im gonna cry!

Bear_Music

Sony 24-70mm F4 Vario-Tessar T* FE OSS

01/09/2011 02:39:44 AM · #6

Do you have an HP printer? There's a history of HP printer drivers messing with PSP.

R.

Qiki

Fujifilm X100T

Pentax DA 70mm f/2.4 Limited

01/09/2011 02:39:45 AM · #7

This may not be of any help, but I recently downloaded the trial from their website. I had a similar problem with it 'freezing' at the same stage of the install. However, after inadvertently walking away and leaving it for an hour or more I discovered that the install was in fact progressing (and did eventually complete), just extremely slowly. Whilst my PC is fairly new it isn't top of the line and so I just put down to it not being fast enough. So, maybe leave it for longer and see if the same happens for you. FWIW tho, once I did get it installed I found it frustratingly slow in use (once again, maybe just on my PC) and so uninstalled it and went back to ACDSee Pro. Good luck.

01/09/2011 02:51:51 AM · #8

ok so I went to this link:
//forum.corel.com/EN/viewtopic.php?f=56&t=38064
and followed all of his instructions.....
removed everything... ran that cleaning thing... blah blah.
Reinstalled - and its working ---

The bad news is I lost ALL of my plug ins...
All of my brushes - tubes- presets - etc.

Ill fight that battle tomorrow.

Atleast now the software is working...

Steve if you do this make sure to back your personal plug ins brushes etc on a seperate hard drive or jump drive... I just moved mine and zipped them and the cleaner thing STILL erased them LOL.

01/09/2011 02:52:05 AM · #9

Originally posted by Bear_Music:

Do you have an HP printer? There's a history of HP printer drivers messing with PSP.

R.

Nope :) I have a canon printer.

Samsung Galaxy S24, S24+, S24 Ultra

01/09/2011 02:55:56 AM · #10

You're plugins should still be there, you just need to tell PSP where to look for them. The folder where they are installed needs to be in the PSP preferences.

Bear_Music

Sony 24-70mm F4 Vario-Tessar T* FE OSS

01/09/2011 03:51:58 AM · #11

Whenever I'm installing a new version of Photoshop, I copy the ENTIRE Photoshop directory first, rename the copy, and move it to a safe location. Then, if my plugins, brushes, presets, whatever don't survive the upgrade, I just go to archive and move the copies over manually.

R.

01/09/2011 01:06:43 PM · #12

This cleaning program (which is the reason that it worked and its a corel program) completely deletes ANYTHING that has to do with paintshop... which is why I lost everything because renaming them didnt change the ext. lol

Now I have to see what I still have available to use.... or what I can reinstall....

01/09/2011 09:06:42 PM · #13

well I am very thankful to report that it is ALL working now :) plugins installed and Im a happy camper!

Olympus 8mm f/1.8 M.Zuiko Digital ED Fisheye PRO Lens

02/18/2011 05:34:34 AM · #14

I've just run into the same problem trying to install a trial version of X3 with no success. I've tried everything in the links here, except that I cannot work out how to disable anti-virus and firewall software. I would really like to try this program before committing to the expense of Photoshop. Help!

Olympus 8mm f/1.8 M.Zuiko Digital ED Fisheye PRO Lens

02/18/2011 07:24:41 AM · #15

Well I managed to disable the Firewall. Still won't work.

02/18/2011 08:51:02 AM · #16

I think I'll stick with X2 for the time being. I don't think I'm missing much, other than better multi-core CPU support. I hope Corel gets a handle on it, because I would really prefer sticking with PSP.

glad2badad

Apple iPhone 16 Pro

Lensbaby Sweet 35 Optic

02/18/2011 09:28:03 AM · #17

I'm running PSP X3 on a Windows 7 PC and haven't had any trouble. Installed with PSP X2 still on the box. The up side for me is that PSP X3 isn't crashing on the rotate/then crop issue that X2 was having.

02/18/2011 09:43:18 AM · #18

Originally posted by glad2badad:

Installed with PSP X2 still on the box.

I'm pretty sure my own installation issue is because I previously had a 30 day trial version of X3 installed and even after uninstalling, it still leaves some fragments behind that cause problems. I have not spent a lot of time trying to clean it up, but really, if the trial version of the same software cause the issue and a user has to start digging into the registry to fix it, there's a major problem there. I'm far from the only one with the problem, but X2 is pretty solid at this point and I'm using the copy of X3 on Ellen's computer.

Olympus 8mm f/1.8 M.Zuiko Digital ED Fisheye PRO Lens

02/18/2011 01:25:38 PM · #19

Well now comments from

glad2badad and

Yo_Spiff have me considering downloading an X2 trial to see whether X3 will install on top of it. The whole thing is really frustrating.

glad2badad

Apple iPhone 16 Pro

Lensbaby Sweet 35 Optic

02/18/2011 02:27:04 PM · #20

I don't know if it makes any difference, but I've never had a trial version on this particular computer. I put X2 on it after getting the computer, then installed the X3 full version later.