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07/06/2010 06:50:03 PM · #1 |
I am *NOT* a technical person. I bought a new external 1TB Seagate at Staples yesterday, plugged it in, ran the install as "OK" from the window that popped up and asked if it wanted to use the install software on the HD, and off I went. Transferred stuff from my other external HD that's full, dumped some stuff from the internal drive, and downloaded some image files directly into it. All okay.......'til this morning when I went to boot up and it wouldn't boot 'til I unplugged the new HD. I figured, no big deal, something is awry, so I plugged it back in once I was up and running, no issue, came home tonite, and same thing. I call Staples and their guru says, "Huh.....never heard of that before." and told me I could bring it back. (30 day total satisfaction swap out/money back thing.) Was actually hoping for a "Oh yeah, do this when that happens." thing. So I call Seagate and got s friendly, helpful, American who asked all the normal dumb questions to insure that I was having a legitimate problem, then we went through a little of this and that and then she sent me into the BIOS to see how the machine was trying to boot up. Really didn't find anythinmg definitive and she pretty much told me that since unplugging it EVERY TIME works, that I'd have to do that or find out what's wrong either in my BIOS, and update it, or that I have some other kind of OS issue. Unacceptable. Here's the thing.......my other external HD is a Maxtor.......SAME COMPANY!!!!! Both of these are supposed to be plug & play, and the Maxtor worked fine since Day 1. I have never heard of anything like this before and it's not like I don't know people with externals.
Thoughts?
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07/06/2010 07:18:39 PM · #2 |
Hmmm.....seems like it may be wanting to boot from your new drive. When it can't find any boot info on it, it simply gets stuck.
Did you happen to notice what drive letter it uses once you have it running?
What boot sequece is set up in your bios?
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07/06/2010 07:37:19 PM · #3 |
Originally posted by kenskid:
Hmmm.....seems like it may be wanting to boot from your new drive. When it can't find any boot info on it, it simply gets stuck. |
Yup! Have to shut it down manually, and unplug the new HD to get it to boot up.
Originally posted by kenskid:
Did you happen to notice what drive letter it uses once you have it running? |
Drive E
Originally posted by kenskid:
What boot sequece is set up in your bios? |
Dunno.....not even entirely sure how to get there.
BTW.....PC, XP Home, Celeron....about five years old and works just fine.....no issues before, and no issues as long as I don't have this new drive plugged in when it starts. WHY would it try to find its boot info in the external HD when it knows how to boot up without it?????? What's up with this HD that the computer thinks it should talk to it instead of its main startup internally?
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07/06/2010 07:57:53 PM · #4 |
If I'm correct, then it is your bios settings that is stearing your boot to the new drive. I'm not sure why/how it got like that.
I think if you press f2 or f8 while your computer is starting, you will get to your bios screen I would plug in the drive...
...reboot...
...keep hiting the f2 key and see if the bios comes up. You will then see a boot sequence setup. Look at it and (with your new drive pulgged in) see if the first drive on the list is E. If it is, then change it to C.
Remember it is either f2 or f8 so try a few times untill the bios thing comes up.
Originally posted by NikonJeb:
Originally posted by kenskid:
Hmmm.....seems like it may be wanting to boot from your new drive. When it can't find any boot info on it, it simply gets stuck. |
Yup! Have to shut it down manually, and unplug the new HD to get it to boot up.
Originally posted by kenskid:
Did you happen to notice what drive letter it uses once you have it running? |
Drive E
Originally posted by kenskid:
What boot sequece is set up in your bios? |
Dunno.....not even entirely sure how to get there.
BTW.....PC, XP Home, Celeron....about five years old and works just fine.....no issues before, and no issues as long as I don't have this new drive plugged in when it starts. WHY would it try to find its boot info in the external HD when it knows how to boot up without it?????? What's up with this HD that the computer thinks it should talk to it instead of its main startup internally? |
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07/07/2010 05:25:59 AM · #5 |
| If it's bus-powered (i.e. if it doesn't have it's own external power supply) it might simply be that it's pulling too much power at boot time. Trying it plugged into a powered hub instead of direct might help... |
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07/07/2010 06:04:59 AM · #6 |
Originally posted by ganders:
If it's bus-powered (i.e. if it doesn't have it's own external power supply) it might simply be that it's pulling too much power at boot time. Trying it plugged into a powered hub instead of direct might help... |
Nope......standard stay-put, externally powered, plug n' play, hook it up & ignore it external HD.
I wenty into the BIOS, went through some more general checks, and the bottom line is this......everything works fine, INCLUDING my current external HD, until I plug this POS in and try to boot up. Seems to nme from the basic diagnostics procedure.....Me:"Doc, it hurts when I do this.....". Doc:"Don't *do* that!".
It's going back and I won't be getting another Seagate.
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07/07/2010 08:32:46 AM · #7 |
Originally posted by NikonJeb:
I wenty into the BIOS, went through some more general checks, and the bottom line is this......everything works fine, INCLUDING my current external HD, until I plug this POS in and try to boot up. Seems to nme from the basic diagnostics procedure.....Me:"Doc, it hurts when I do this.....". Doc:"Don't *do* that!".
It's going back and I won't be getting another Seagate. |
Seriously, Jeb, it's got nothing to do with the brand of the hard drive. The system is for some reason putting it above the internal disk drive in the boot order. In BIOS, it's possible you may need to manually set the boot order of the devices. They will not be listed by drive letter, but you *will* see listings for each recognized disk drive. Make sure the boot order lists only the internal, and you should be set. Again, it's probably not going to be enough to do general settings, you may need to manually manage the boot order. Hard for me to provide additional guidance, the procedure varies by motherboard. |
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07/07/2010 08:56:18 AM · #8 |
that's my suggestion to, set the boot order in the BIOS.
most pc go in this order:
cd/dvd
usb
c:
if the external drive is usb its booting up first before the internal hard drive. just set the c: to take precedence over over the usb.
if you ever need to boot from a usb (new OS, for instance) just set it back.
this happens to me all the time if i leave a usb stick plugged in during a reboot. |
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07/07/2010 08:59:22 AM · #9 |
I completely agree with the others that its most likely the boot order in the BIOS as a general rule for myself when I build new systems for myself or others I usualy set it up as the following:
#1 CD/DVD
#2 Hard Drive or Drive-0
#3 removable or USB drives (this is your external drive)
#4 if there are any more its usually set to disabled or none...
-dave
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07/07/2010 09:25:27 AM · #10 |
One other thing you might check is the USB cable.
Are you using the same cable on the new drive as you are on the other drive that doesn't have issues?
If not, I would try using a known good USB cable. |
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07/07/2010 09:46:24 AM · #11 |
I would say that the new hard drive is simply booting (In your load order) before your boot drive...
(Its a USB Plug and Play, right?)
I installed a new internal HD (onboard SATA) and a new card reader (onboard USB) (both of which booted before my Boot drive(IDE))..
If I left a USB drive in the card reader.. then the computer would try to boot from it first. I would have to unplug it, boot the computer and then plug it back in.
If I am correct, press F2 on start up (with the external HDD plugged in) find your load order and simply add your boot drive to the 1st slot.
Easy peazy.. in a way.. I am not shocked that the guy at Staples couldn't help you with this.
Edit: I just read Daves Post.. his load order is most logical!
Message edited by author 2010-07-07 09:48:00. |
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07/09/2010 08:47:09 PM · #12 |
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07/09/2010 09:00:47 PM · #13 |
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07/09/2010 09:04:04 PM · #14 |
Talking about macs...how come I can't get my Ipad to connect to my home wifi automatacally when I turn it on? All my settings are set correctly but it simply will not do it. I have to manually connect each time.....
....I thought Apple was the best and never had any issues !?!??
Originally posted by mgarsteck:
Get a Mac ;) |
Message edited by author 2010-07-09 21:15:45. |
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07/09/2010 09:21:56 PM · #15 |
Originally posted by NikonJeb:
I went into the BIOS, went through some more general checks, and the bottom line is this......everything works fine, INCLUDING my current external HD, until I plug this POS in and try to boot up. Seems to me from the basic diagnostics procedure.....Me:"Doc, it hurts when I do this.....". Doc:"Don't *do* that!".
It's going back and I won't be getting another Seagate. |
Originally posted by kirbic:
Seriously, Jeb, it's got nothing to do with the brand of the hard drive. The system is for some reason putting it above the internal disk drive in the boot order. In BIOS, it's possible you may need to manually set the boot order of the devices. They will not be listed by drive letter, but you *will* see listings for each recognized disk drive. Make sure the boot order lists only the internal, and you should be set. Again, it's probably not going to be enough to do general settings, you may need to manually manage the boot order. Hard for me to provide additional guidance, the procedure varies by motherboard. |
Oh, I know it's not that it was a Seagate, but shouldn't their techs know better than to tell me, "That's just the way it is, you'll have to unplug it, and plug it back in every time you boot up.". That's simply not acceptable. This should be a relatively idiot-proof operation.
She told me I may have an OS issue, that I may have to upgrade my BIOS, and just in general didn't give me anything to work with that made any sense or was much help. I figured if that's indicative of their customer service, I'm not interested in their product. The biggest issue is my woefully inadequate knowledge of computers. I have been doinking around with some success, but it's not resolved yet. I'm still tring to figure out, tidbit by tidbit, how this stuff works. Thanks toy'all here, I just rearranged the boot order, and it started okay, but I won't know 'til tomorrow morning if I've gotten it handled.
I dunno how I mssed tghe replaies, but thanks, and I'll post as I learn what's going on. Hopefully, I've got it. BTW......my new HD is a WD, which is what my internal one is, and I got it from a local computer shop that has a most helpful and knowledgeable fellow who runs it.
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07/09/2010 09:35:24 PM · #16 |
I not having any issues like that with iPad. I am with my iPhone 3G after I upgraded to the new OS.
May be obvious, but did you check the box that says "Remember this network" when you entered in your credentials?
Originally posted by kenskid:
Talking about macs...how come I can't get my Ipad to connect to my home wifi automatacally when I turn it on? All my settings are set correctly but it simply will not do it. I have to manually connect each time.....
....I thought Apple was the best and never had any issues !?!??
Originally posted by mgarsteck:
Get a Mac ;) |
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07/09/2010 09:39:25 PM · #17 |
If you haven't gotten it by now, try this:
1. Make sure the pin on the drive, (looks like this) is set to "slave" mode, meaning the computer won't try to boot off of it. Take out the hard drive, look for that pin, take it out, rad the instructions on the drive label and place the pin back in so that it is ready as a "slave" drive.
2. If it still wont to boot, take the drive back out, boot it up, put the drive in and find out what letter the drive is. Make note of this. When you have the letter, restart but leave the drive in. Now enter BIOS config by pressing F2 or Del on your keyboard over and over as the computer starts up. If you can manage to get into BIOS config, find the setting that says what drive to boot off of. Change it away from the drive letter you made note of so the mobo isn't trying to contact that drive on start-up. Here's how to access BIOS config.
Hope that helps! :D
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07/09/2010 09:48:59 PM · #18 |
Yes...I checked the box but it seems to ignore it ! I am pretty advanced in this kind of stuff. I "rooted" my droid and use it as a wifi hotspot to connect my laptop and ipad. I use regular wifi in the house also.
I just can't seem to get that Ipad to connect automatacally !
Originally posted by scarbrd:
I not having any issues like that with iPad. I am with my iPhone 3G after I upgraded to the new OS.
May be obvious, but did you check the box that says "Remember this network" when you entered in your credentials?
Originally posted by kenskid:
Talking about macs...how come I can't get my Ipad to connect to my home wifi automatacally when I turn it on? All my settings are set correctly but it simply will not do it. I have to manually connect each time.....
....I thought Apple was the best and never had any issues !?!??
Originally posted by mgarsteck:
Get a Mac ;) |
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07/09/2010 09:52:40 PM · #19 |
Originally posted by ApertureJack:
If you haven't gotten it by now, try this:
1. Make sure the pin on the drive, (looks like this) is set to "slave" mode, meaning the computer won't try to boot off of it. Take out the hard drive, look for that pin, take it out, rad the instructions on the drive label and place the pin back in so that it is ready as a "slave" drive.
2. If it still wont to boot, take the drive back out, boot it up, put the drive in and find out what letter the drive is. Make note of this. When you have the letter, restart but leave the drive in. Now enter BIOS config by pressing F2 or Del on your keyboard over and over as the computer starts up. If you can manage to get into BIOS config, find the setting that says what drive to boot off of. Change it away from the drive letter you made note of so the mobo isn't trying to contact that drive on start-up. Here's how to access BIOS config.
Hope that helps! :D |
Umm....this is an EXTERNAL drive.
I've not yet been able to see either of my extenally plugged in USB HDs listed in the BIOS.
Message edited by author 2010-07-09 21:55:19.
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07/09/2010 10:07:04 PM · #20 |
I've seen this before - many times. The USB host controller (inside the drive) doesn't provide a proper translation to the BIOS - it says it's a drive, and the bios tries to talk to it to find out what kind of drive. When this fails, the system locks and won't boot. When it is plugged in after the computer is running, it loads a driver in the Operating System to talk to the drive - bypassing the BIOS. Two possible solutions - a different drive may talk to your computer correctly, or your computer may need a BIOS update. If you can get into the BIOS, you may want to turn of "use USB Legacy Devices" as this can affect how the controller talks to the computer. - Hope that helps. --Owner of two drives that won't let computers boot when plugged in--
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07/09/2010 10:12:53 PM · #21 |
Weird.
Do you broadcast SSID on your wireless access point? The iPhone 3G issue I mentioned connects automatically if the SSID is broadcast, if it's not I have to enter the SSID and the password, very annoying. This never happened before I updated to iOS4. I'm chalking it up to the limited support of the iPhone 3G on iOS4 and I am waiting from my iPhone 4 to be approved at work.
Originally posted by kenskid:
Yes...I checked the box but it seems to ignore it ! I am pretty advanced in this kind of stuff. I "rooted" my droid and use it as a wifi hotspot to connect my laptop and ipad. I use regular wifi in the house also.
I just can't seem to get that Ipad to connect automatacally !
Originally posted by scarbrd:
I not having any issues like that with iPad. I am with my iPhone 3G after I upgraded to the new OS.
May be obvious, but did you check the box that says "Remember this network" when you entered in your credentials?
Originally posted by kenskid:
Talking about macs...how come I can't get my Ipad to connect to my home wifi automatacally when I turn it on? All my settings are set correctly but it simply will not do it. I have to manually connect each time.....
....I thought Apple was the best and never had any issues !?!??
Originally posted by mgarsteck:
Get a Mac ;) |
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07/10/2010 01:48:02 AM · #22 |
Could be that the software installed is in the startup list which requires access to the external hard drive.
What was installed anyway? Was it some sort of backup management program? Do you need it? Does it need to be run at startup? |
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07/10/2010 04:38:57 AM · #23 |
Maybe you accidentally moves system files to the HD? Like boot.ini or NTFS.
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07/10/2010 07:37:53 AM · #24 |
Originally posted by ApertureJack:
Maybe you accidentally moves system files to the HD? Like boot.ini or NTFS. |
Nope. I hadn't put anything other than a couple of image file folders in both of them.
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07/10/2010 07:42:43 AM · #25 |
Originally posted by cpanaioti:
Could be that the software installed is in the startup list which requires access to the external hard drive.
What was installed anyway? Was it some sort of backup management program? Do you need it? Does it need to be run at startup? |
The first external had a window pop up for installation, but this second HD doesn't have anything inm the way of operating software........it's just a storage slave.
It's extra storage since my last HD is full.
Do I need it? Only if I want to continue shooting! LOL!!!
Does it have to run at startup, no, but then what's the point of passive storage if I have to unplug, then plug in the d*mn thing EVERY TIME I start up!!!!
That's just annoying, and it's not right.
I know there's a solution, I'm just too ignorant to know my way around well enough to sort it.
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