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DPChallenge Forums >> General Discussion >> "Unsatisfied" Customer - my first!
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Showing posts 26 - 27 of 27, (reverse)
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10/27/2004 03:21:17 PM · #26
AS your customer is unhappy I would perhaps mllify her before moving on, The feed back from one unhappy customer does more harm than the praises of 100 good ones. Cut your losses and move on. getting it in writing is a good idea, even if it is in a form of a letter confirming the booking and outlining anyconditions, weather etc.
10/27/2004 04:01:19 PM · #27
I just got an email saying another shoot probably won't work out due to weather. And that she'll be busy moving, etc. So anyway, I guess it's not that big of a deal. She was hoping to have more photos to choose from and didn't like some of my techniques which comes down to personal taste (which was obvious by my website - which is how she found me so not sure WHAT she was expecting). All in all, I think I made it worse in my own head than it is, but that was because she reacted so poorly.

I talked to my partner, looking for support, and she said she did a similar shoot a few years ago and had online proofing in her package. Anyway, she had the photos ready for the girl the VERY next day so she didn't put them online. Anyway, the girl FREAKED out demanding that every shot be put online. So, my partner ended up putting her usual number [which is 20]online and then the girl HALF apologized for getting so upset. HALF apologized.

People agree to one thing, expect something else, and then freak out.
Photographers aren't mind readers! lol
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