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09/10/2004 08:49:48 PM · #1 |
I had some problems with a used 28-135 IS USM lens. It seemed to not focus properly at the 28mm end of the zoom. Before I returned it to the store for a refund, they suggested I send it in to Canon and that they would fix the problem. So I did.
Well the lens came back within the 10 days they said it would (WOW!) and their work order came back with "NFF" written is big letters on it. When I asked the saleman what that meant, he said: NO FAULT FOUND.
HA!
We put the lens back on my camera, and sure enough the problem was still there. AF would not work properly at 28mm end. Even the saleman admitted there was a focus issue with the lens, which is very rare!
We tried out a new one, and sure enough, no AF problem. So I forked over the extra bucks for a new one, and the rep gave me a lttle more of a deal that the regular price.
Now I have to thouroughly test this one out, but I'm sure it will be fine.
Anough of my rant. Here's my question: Does anybody know what goes on at a Canon service center for them to send an obviously faulty lens back with the NFF tag? How could they miss that?
Just curious.
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09/10/2004 08:53:21 PM · #2 |
It is possible that the lens would exhibit the problem with some cameras and not with others. Giving Canon the benefit of the doubt, I'd asume this is what happened. the laternative hypothesis is that they simply didn't read the "at the wide end" part and did not test there :P
In any case, sounds like you got a fair shake from the retailer. Too bad for him, now he's stuck with a coke bottle if he can't get Canon to fix it.
Message edited by author 2004-09-10 20:54:45. |
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09/10/2004 09:03:22 PM · #3 |
Nikon has great customer service.
Go Team Nikon! :-)
sorry for hijacking your post....
hehe
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09/10/2004 09:12:08 PM · #4 |
What's Nikon? Holga's little sister?
Holga
Originally posted by ericlimon:
Nikon has great customer service.
Go Team Nikon! :-)
sorry for hijacking your post....
hehe |
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09/10/2004 09:15:24 PM · #5 |
:)
Message edited by author 2004-09-11 06:48:11. |
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09/10/2004 09:44:47 PM · #6 |
Originally posted by Jacko:
What's Nikon? Holga's little sister?
Holga
Originally posted by ericlimon:
Nikon has great customer service.
Go Team Nikon! :-)
sorry for hijacking your post....
hehe |
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 LOL. You go Jacko!
June
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09/10/2004 10:12:25 PM · #7 |
Well, I had a problem with my 70-200mm f/2.8L IS, brought it to the Canon service center, they called me back 10 days later and it was fixed under warranty, no hassles, no problems. Top notch service
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09/10/2004 10:47:29 PM · #8 |
| When returned to Canon Service they know that you were using the lens on a Canon 300Rebel or is this lens only used for the Rebel. Maybe they tried it on another EOS camera. |
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09/11/2004 12:16:31 AM · #9 |
Originally posted by mariomel:
I had some problems with a used 28-135 IS USM lens. It seemed to not focus properly at the 28mm end of the zoom. Before I returned it to the store for a refund, they suggested I send it in to Canon and that they would fix the problem. So I did.
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No experience yet, but let me know how you like the new lens. That's on the list of lenses I am considering! |
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09/11/2004 12:43:49 PM · #10 |
Originally posted by nshapiro:
No experience yet, but let me know how you like the new lens. That's on the list of lenses I am considering! |
 28mm  135mm
100% crops from 6MP files, unedited
So far, so good. I took some sample shots of my kids last night, indoors, both with flash and using the IS and natural light, and a short focal distance. Very sharp at both 28 and 135. I'm going to try to take some landscape shots today at 28mm using a longer focal distance.
I'll post some results later.
About the service. I guess there are some variables that could explain why they didn't find the problem, but I'm still not too impressed with my first service experience.
Love the lens though. The IS is great as it let me go down to 1/4 sec and take a decent portrait shot of my kids, using only natural light. So far, it is one of the best glass I have.
Message edited by author 2004-09-11 12:56:15.
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09/11/2004 02:24:53 PM · #11 |
Originally posted by mariomel:
Here's my question: Does anybody know what goes on at a Canon service center for them to send an obviously faulty lens back with the NFF tag? How could they miss that?
Just curious. |
text
I also had problems with Canon's service, that is to say it was non-existant. Their arrogance is exceeded only by their incompetence. I threw the camcorder in the trash and will NEVER again purchase a Canon product. |
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09/11/2004 02:32:35 PM · #12 |
Originally posted by ElGordo:
Originally posted by mariomel:
Here's my question: Does anybody know what goes on at a Canon service center for them to send an obviously faulty lens back with the NFF tag? How could they miss that?
Just curious. |
text
I also had problems with Canon's service, that is to say it was non-existant. Their arrogance is exceeded only by their incompetence. I threw the camcorder in the trash and will NEVER again purchase a Canon product. |
Wow!
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09/11/2004 02:38:06 PM · #13 |
or... you can just do what Stormin' Norman Shwartzkoff does with his Canon!
p.s. Holga rocks!
Message edited by author 2004-09-11 14:49:43.
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09/11/2004 03:35:34 PM · #14 |
Originally posted by ericlimon:
or... you can just do what Stormin' Norman Shwartzkoff does with his Canon!
p.s. Holga rocks! |
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09/11/2004 04:23:23 PM · #15 |
I've worked at a Technical service center (No, not Canon) and I can tell you how many times we got lenses/camera's that just worked fine when we tested them.
Tested it and tested it and test it again, no fault found, send it back to the customer, and he/she has the same problems with it.
We alway's compared it as going to the dentist with a sore tooth.
You feel it the whole day, but in the dentist chair, you don't know where the pain is....
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LOL. You go Jacko!
