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01/21/2014 08:13:21 AM · #26 |
There's a 48 hour window to submit originals. But if the person has a problem finding or submitting the original, or keeps submitting incorrect versions within that 48 hour window, how much help and understanding can they expect to get from SC?
I can imagine it gets a bit boring when SC are checking the second or third submission attempt and finding it's still the wrong file.
So 48 hours or 2 submission attempts sounds reasonable enough to me. To keep everyone's sanity.
Message edited by author 2014-01-21 08:13:37. |
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01/21/2014 08:15:52 AM · #27 |
Originally posted by JH:
There's a 48 hour window to submit originals. But if the person has a problem finding or submitting the original, or keeps submitting incorrect versions within that 48 hour window, how much help and understanding can they expect to get from SC?
I can imagine it gets a bit boring when SC are checking the second or third submission attempt and finding it's still the wrong file.
So 48 hours or 2 submission attempts sounds reasonable enough to me. To keep everyone's sanity. |
Even if the 48 hours was not up? seems a bit harsh to me. |
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01/21/2014 08:20:18 AM · #28 |
Originally posted by Stagolee:
Originally posted by JH:
There's a 48 hour window to submit originals. But if the person has a problem finding or submitting the original, or keeps submitting incorrect versions within that 48 hour window, how much help and understanding can they expect to get from SC?
I can imagine it gets a bit boring when SC are checking the second or third submission attempt and finding it's still the wrong file.
So 48 hours or 2 submission attempts sounds reasonable enough to me. To keep everyone's sanity. |
Even if the 48 hours was not up? seems a bit harsh to me. |
So imagine we're on hour 47. 4 submission attempts in, with help from SC and the forums the user realises they need to retrieve the deleted file from memory card using some software, and then try and get it off the card without modifying the EXIF. New thread; "HELP! I can't get the file off the memory card!" - 47h30m have elapsed. Panic ensues.
The onus should be on the user to keep their RAW file ready for submission. What's with the multiple submission attempts, and how much time should SC spend on helping? What if they're perceived to help one user more than they help another user? - Then we'll have cries of 'unfair' - I think there should be clarity about multiple submissions, that's all.
Message edited by author 2014-01-21 08:20:39. |
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01/21/2014 08:36:21 AM · #29 |
Originally posted by JH:
Originally posted by Stagolee:
Originally posted by JH:
There's a 48 hour window to submit originals. But if the person has a problem finding or submitting the original, or keeps submitting incorrect versions within that 48 hour window, how much help and understanding can they expect to get from SC?
I can imagine it gets a bit boring when SC are checking the second or third submission attempt and finding it's still the wrong file.
So 48 hours or 2 submission attempts sounds reasonable enough to me. To keep everyone's sanity. |
Even if the 48 hours was not up? seems a bit harsh to me. |
So imagine we're on hour 47. 4 submission attempts in, with help from SC and the forums the user realises they need to retrieve the deleted file from memory card using some software, and then try and get it off the card without modifying the EXIF. New thread; "HELP! I can't get the file off the memory card!" - 47h30m have elapsed. Panic ensues.
The onus should be on the user to keep their RAW file ready for submission. What's with the multiple submission attempts, and how much time should SC spend on helping? What if they're perceived to help one user more than they help another user? - Then we'll have cries of 'unfair' - I think there should be clarity about multiple submissions, that's all. |
Well I suggest you read this thread it appears we have a certain amount of tolerance for some users compared to others! |
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01/21/2014 08:42:20 AM · #30 |
Originally posted by JH:
if the person has a problem finding or submitting the original, or keeps submitting incorrect versions within that 48 hour window, how much help and understanding can they expect to get from SC? |
As much as it takes IMO. This person submitted a second file he thought was original, and we failed to notify him that there was a problem with that one. We routinely help people retrieve the proper file even after the 48hr window has elapsed as long as they're trying and there's a reasonable expectation of success. It's a virtual ribbon on a learning site, and while we want to give the next person their moment in the sun if they move up on a DQ, it's not unusual for people with a new computer/software/workflow to need a little assistance. It took a few tries to find the proper original on my own first ribbon, and the SC waited patiently and notified me each time. We should expect no less for anyone else. |
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01/21/2014 08:47:59 AM · #31 |
| Thank you, Shannon. That's the response I was expecting to see from the beginning. |
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01/21/2014 09:47:36 AM · #32 |
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01/21/2014 10:06:06 AM · #33 |
I know that's gonna sound pretty basic, but...
Original = Copied image from your camera directly (not using ANY program but file folders on your file explorer) to your computer, preferably in a folder created manually, not with another program.
1-If direct connection to the camera via USB, you should be able to see your camera as a storage device.
2-If a card reader, you also should see your card as a storage device.
Any other way could and will modify your photos, transferring via a program "STAMPS" the original file! |
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01/21/2014 10:16:44 AM · #34 |
Originally posted by FocusPoint:
I know that's gonna sound pretty basic, but...
Original = Copied image from your camera directly (not using ANY program but file folders on your file explorer) to your computer, preferably in a folder created manually, not with another program.
1-If direct connection to the camera via USB, you should be able to see your camera as a storage device.
2-If a card reader, you also should see your card as a storage device.
Any other way could and will modify your photos, transferring via a program "STAMPS" the original file! |
Actually that's not true. I import all my raw files using Picasa. I've never had a problem with validation. AFAIK, a raw file can't be altered. |
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01/21/2014 10:37:53 AM · #35 |
Originally posted by Kelli:
Originally posted by FocusPoint:
I know that's gonna sound pretty basic, but...
Original = Copied image from your camera directly (not using ANY program but file folders on your file explorer) to your computer, preferably in a folder created manually, not with another program.
1-If direct connection to the camera via USB, you should be able to see your camera as a storage device.
2-If a card reader, you also should see your card as a storage device.
Any other way could and will modify your photos, transferring via a program "STAMPS" the original file! |
Actually that's not true. I import all my raw files using Picasa. I've never had a problem with validation. AFAIK, a raw file can't be altered. |
You are correct, however, to "make sure" I suggest not to use any program... unless if you are absolutely sure what that program does or doesn't to your files... most mistakes come from that "not knowing" part! |
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