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04/23/2004 04:59:39 AM · #1 |
How Much?
Just want to know if anyone else out there has had their Canon EOS300D filter replaced and how much did they spend for parts and labor.
thanks in advance
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04/23/2004 05:02:22 AM · #2 |
| I'm probably being really thick but what filter? |
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04/23/2004 05:16:28 AM · #3 |
sorry if my original question was rather vague .
the filter i'm referring to is the one that's ontop of the sensor... Canon says they found a very miniscule scratch on it when I sent my camera to them for cleaning. Because of this scratch , artifacts shows up on an image of a bright uniform background ( i.e. sky or white wall ) when taken with Aperture values from 11 all the way up to 36.
That's more than half of the range and the scratch is on the middle of the filter ... so a filter replacement was suggested.
and of course , they wouldn't replace it for free even though my camera is a month old because this defect they say is "man-made".
Hope that clears up my question.
thanks again |
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04/23/2004 05:43:56 AM · #4 |
Originally posted by bayonic:
they wouldn't replace it for free even though my camera is a month old because this defect they say is "man-made".
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Man made or not, it´s not qualified product. So don´t let them get away with it, you are not suposed to pay for this. |
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04/23/2004 07:07:44 AM · #5 |
still under warranty, they fix it.
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04/23/2004 08:11:29 AM · #6 |
a warranty only covers manufacturers defects - a man made scratch is not a necessarily a warrantiable problem. they ( canon ) are not obligated to fix anything - and they have full jurisdiction on what is and isnt covered, and whether or not they will fix a non-warrantiable problem on good faith.
if you purchased an extended service contract from the dealer - then it probably should be covered.
just a note - with the 18-55mm lense i wouldn't shoot much at more than f:16. its sharpest between f:8 and f:16 i believe.
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04/23/2004 07:31:58 PM · #7 |
a man made scratch is not a necessarily a warrantiable problem. they ( canon ) are not obligated to fix anything
i agree with you on this ... but my problem is the camera is less than a month old ... i didn't change lenses because i only have one ... i didn't perform shutter cleaning until i saw dust on my images ... i performed shutter cleaning with an air pump according to Canon's Instruction Manual and i am 110% sure I didn't touch the filter with anything. after canon cleaned the sensor , the dust that i was originally complaining about was removed ...
just want to know if anyone else has a similar problem and what Canon Service in your part of the world did to resolve it.
thanks
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04/23/2004 08:27:32 PM · #8 |
If you explain it to canon...and to the right department there, I am sure they will do it within the warranty. Basically, just don't take no for an answer :)
I had the shutter replaced by canon. There were no questions asked. I have no clue whether the shutter can be a "man-made" problem or not. But it was replaced in less than a week...no charge. |
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