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03/29/2012 12:06:17 AM · #1 |
I just finished a 115-member high school band project. The band's uniform is orange & black. I got a call from one of the parents who says that her kid's pictures are too yellow and she wants me to "fix it" and replace the pictures. This is a parent whose first check bounced
This whole project was difficult because of the orange uniforms. So I spent days and weeks creating multitudinous layers in Photoshop trying to get the kids looking natural, but the damn jackets to be orange rather than red. From now on I will only shoot schools whose colors are black & white :-)
Have you ever had a situation like this? If so, how did you handle it? And if I do this for her, will I have to replace others' photos? I can't afford to do so. I worked hard to keep the prices affordable and gave a contribution to the band boosters.
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03/29/2012 12:15:46 AM · #2 |
Tell that particular parent s/he can have a refund but must return the pictures to you. Probably most parents will prefer to have the pics you did than have none.
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03/29/2012 12:18:19 AM · #3 |
Respond by saying that you are doing it at virtually (if any) no profit and the time/cost is too high to redo. Offer a watermarked digital copy that she can reprint of her kid, but Resized it to limit reprint ability to the same size she has.
Let her see how hard it is to post produce a good photo. |
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03/29/2012 12:27:33 AM · #4 |
First off I'm not sure why you would have to spend so much time in Photoshop trying to fix colors. Since you are new here I'll assume you know how to handle a camera, white balance, and such. But that is a far stretch for me to just assume this.
If I have a client who isn't happy with what they have received I make it right. My lab offers a 30 day return/replace on prints, does your lab? This shouldn't come out of your pocket if it's not your fault, if it is, take care of the client and chalk it up as a cost of doing business.
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03/29/2012 12:40:11 AM · #5 |
It may be a good idea to also check your monitor's calibration, and find out what color space the printer uses. Then do a few test prints to see if everything is working right all the way through the process.
Good luck with it.
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03/29/2012 08:59:55 AM · #6 |
This is too late to help, but...
I would have also taken a shot of a white balance card under the same lighting conditions. Then either set the in camera white balance using it, or used the shot later to adjust the WB in the raw photos.
If shots aren't staged, sometimes there is a bit of white or gray in the photo somewhere that you can grab a WB from as a fix in raw.
I prefer shooting objects... people suck.
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03/29/2012 09:10:23 AM · #7 |
Originally posted by Strikeslip:
I prefer shooting objects... people suck. |
but apparently some people make a lot of money shooting that ;) |
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03/29/2012 11:11:53 AM · #8 |
Originally posted by pamb:
Originally posted by Strikeslip:
I prefer shooting objects... people suck. |
but apparently some people make a lot of money shooting that ;) |
OMG... I didn't even notice that in the first post. I almost choked on my drink!
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03/29/2012 11:33:28 AM · #9 |
Originally posted by dyridings:
Originally posted by pamb:
Originally posted by Strikeslip:
I prefer shooting objects... people suck. |
but apparently some people make a lot of money shooting that ;) |
OMG... I didn't even notice that in the first post. I almost choked on my drink! |
Oh my shattered innocence.
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03/29/2012 03:51:03 PM · #10 |
I only send my images to a professional lab that color corrects everything by hand (NOT a computer deciding what color things should be). That alone is worth the extra cost.
Plus white balance is very important and will save you TONS of time... What strikeslip said is key "I would have also taken a shot of a white balance card under the same lighting conditions. Then either set the in camera white balance using it, or used the shot later to adjust the WB in the raw photos."
You shouldn't be spending hours doing the color corrections. Check your white balance first and then send somewhere like Bay Photo that does color corrections for you.
Message edited by author 2012-03-29 15:51:37. |
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03/29/2012 04:45:29 PM · #11 |
Originally posted by slickchik:
Plus white balance is very important and will save you TONS of time... What strikeslip said is key "I would have also taken a shot of a white balance card under the same lighting conditions. Then either set the in camera white balance using it, or used the shot later to adjust the WB in the raw photos." |
It's also important to remember that there are some colors which are simply not able to be reproduced within the color gamut of the sensor, file format, printer/medium, or any combination of these ... your monitor will typically be set to display 16.7 million colors (mathematically, not necessarily distinctly visible to the human eye), while most printing methods have a color gamut of closer to 7000 colors, and there's a further difference between emitted/transmitted and reflected light ...
Next time we have an Oxymoron challenge I want to try and depict "Color Management" ... :-( |
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