Henry's Toronto return policy? - DPChallenge Forums

Olympus OM-D E-M5 Mark III

09/13/2010 09:16:47 AM · #1

I bought a Samsung WB2000 (compact camera) last week, but I'm not happy with the HD video, and am thinking of returning it for something safer.

I'm also going to be buying an additional compact camera for the wife, which may help out in dealing.

Anybody return compacts there before? I can't find anything on their website.

====

The video problem may be my fault. The video looks OK and plays well in QuickTime. However, it does not import into my editing software, Premiere Elements 7. I found a solution, which was to convert the Samsung MP4 to and AVI, which opens in Premiere 7, but will not properly play to allow editing. Saving that AVI in Premiere 7 and re-importing it creates an editable file. However, the final output looks like crap. Too much handling, too much trouble.

I'm not willing to upgrade my laptop (Intel 2.0GHz dual core, 512MB NVidia, 4GB RAM) or editing software. :-(

Message edited by author 2010-09-13 09:18:42.

Yo_Spiff

Olympus 12-100mm f/4.0 M.Zuiko ED IS PRO

09/13/2010 09:19:39 AM · #2

Video standards are a mess of incompatibility.

jeger

Canon EF 24-105mm f/4.0L IS

09/13/2010 09:19:56 AM · #3

I don't think you would have a problem returning hardware. Better act fast!

* Henry's offers a 14-day refund and a 21-day exchange opportunity for most merchandise purchased.
* Returnable items can be brought in at any one of our stores or shipped back by mail.
o All items considered for exchange or refund must be returned in "as new" condition, complete with all packaging materials. After 21 days all merchandise is considered used and may be considered for trade-in purposes only.
* Your shipment should be checked upon receipt. Any shortage or damage should be reported within 10 days.
* The original receipt must accompany all merchandise to be considered for adjustment and warranty claims. All returns are subject to inspection and Henry's reserves the right to refuse any merchandise.
* We do not accept for refund or exchange the following products:
o open software
o film
o chemistry
o non-stocked special order items
* Shipping, duty, brokerage and insurance charges are non-refundable; however, we will refund your original shipping cost if the return is a result of our error.
* Henry's gift cards cannot be redeemed for cash.

This Return Policy does not apply to goods purchased via on-line auction.

Nikon AF-S DX Zoom-Nikkor 18-55mm f/3.5-5.6 ED

09/13/2010 09:24:23 AM · #4

Thanks Jonathan, whew. I have plenty of time. Didn't bring it in today as I thought it would be too rainy. I have to decide on a replacement(s).

Apple iPhone 5

09/13/2010 09:32:32 AM · #5

Too rainy?

Nikon AF-S DX Zoom-Nikkor 18-55mm f/3.5-5.6 ED

09/13/2010 09:56:41 AM · #6

Originally posted by JH:

Too rainy?

Ya, oops. I was listening to the rain pelting down when my alarm went off this morning. I didn't want to walk over there in the rain. Of course it's nice & sunny out now. :-D

Message edited by author 2010-09-13 09:57:37.

Apple iPhone 5

09/13/2010 10:14:27 AM · #7

Originally posted by Strikeslip:

Originally posted by JH:
Too rainy?

Ya, oops. I was listening to the rain pelting down when my alarm went off this morning. I didn't want to walk over there in the rain. Of course it's nice & sunny out now. :-D

So you thought you heard rain while you were hitting the snooze button. But you needed to find out about the returns policy, so grabbed your laptop from the side of your bed, posted the question to DPC, and rolled over back to sleep - "DPC will sort it out for me... my bed's too cosy"

Something like that?

Nikon AF-S DX Zoom-Nikkor 18-55mm f/3.5-5.6 ED

09/13/2010 10:47:34 AM · #8

Originally posted by JH:

Originally posted by Strikeslip:

Originally posted by JH:
Too rainy?

Ya, oops. I was listening to the rain pelting down when my alarm went off this morning. I didn't want to walk over there in the rain. Of course it's nice & sunny out now. :-D

So you thought you heard rain while you were hitting the snooze button. But you needed to find out about the returns policy, so grabbed your laptop from the side of your bed, posted the question to DPC, and rolled over back to sleep - "DPC will sort it out for me... my bed's too cosy"

Something like that?

Heh, no, posted from work in Toronto. I take the train in from Burlington, where it was raining pretty hard this morning. But, DPC did sort it out for me. :-D

Apple iPhone 5

09/13/2010 10:59:25 AM · #9

Burlington eh? - I'm starting to narrow down your position. Soon I'll have everything I need to begin stalking you properly.

Now let's see.... burlington... glenwood park.... port nelson... muahahahahaaaa!